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Lansweeper vs. ServiceNow IT Service Management

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Lansweeper

    Score8.5 out of 10
    N/ALansweeper is an IT asset management solution that provides network discovery of all connected users, devices, and software within the IT estate. Lansweeper's device recognition capabilities provide complete visibility across the entire IT estate, in one centralized IT inventory. Lansweeper automatically and continuously discovers IT assets across infrastructure — servers, laptops, desktops, virtual & cloud machines, networks devices and IoT assets— in order to…

    $2,868

    per year (includes 2000 assets)

    ServiceNow IT Service Management

    Score8.7 out of 10
    N/ABuilt on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management.N/A
    Pricing
    LansweeperServiceNow IT Service Management
    Editions & Modules
    Starter
    $2868
    per year Includes 2,000 assets
    Pro
    $5268
    per year Includes 2,000 assets
    Enterprise
    Contact Sales
    Starts at 10,000 Assets
    ITSM Standard
    Custom Quote
    ITSM Pro
    Custom Quote
    ITSM Enterprise
    Custom Quote
    Offerings
    Pricing Offerings
    LansweeperServiceNow IT Service Management
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—ITSM Pro and ITSM Enterprise also are available with optional "Plus" add-ons. These include AI Agents, an AI Agent Studio, and other features that augment the capabilities of the platform using AI Virtual Agents to automate tasks.
    More Pricing Information
    Community Pulse
    LansweeperServiceNow IT Service Management
    Considered Both Products
    Lansweeper
    Chose Lansweeper
    For the price Lansweeper easily moved to the top of our list. It is extremely easy to use and manage. The amount of detail it gathers on each asset automatically was amazing. Manually adding an asset is very simple as well. The fact that it will detect peripherals on machines …
    Incentivized
    ServiceNow
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    LansweeperServiceNow IT Service Management
    IT Asset Management
    Comparison of IT Asset Management features of Lansweeper and ServiceNow IT Service Management
    Feature
    Lansweeper
    8.0
    12 Ratings
    ServiceNow IT Service Management
    -
    Ratings
    Software and hardware inventory tracking8.012 Ratings00 Ratings
    License management8.08 Ratings00 Ratings
    Asset lifecycle monitoring8.01 Ratings00 Ratings
    Asset relationship management8.011 Ratings00 Ratings
    Incident and problem management
    Comparison of Incident and problem management features of Lansweeper and ServiceNow IT Service Management
    Feature
    Lansweeper
    -
    Ratings
    ServiceNow IT Service Management
    8.9
    68 Ratings
    Organize and prioritize service tickets00 Ratings10.067 Ratings
    Expert directory00 Ratings8.051 Ratings
    Service restoration00 Ratings8.056 Ratings
    Self-service tools00 Ratings10.065 Ratings
    Subscription-based notifications00 Ratings9.063 Ratings
    ITSM collaboration and documentation00 Ratings9.060 Ratings
    ITSM reports and dashboards00 Ratings8.062 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of Lansweeper and ServiceNow IT Service Management
    Feature
    Lansweeper
    -
    Ratings
    ServiceNow IT Service Management
    8.3
    61 Ratings
    Configuration mangement00 Ratings8.060 Ratings
    Asset management dashboard00 Ratings8.059 Ratings
    Policy and contract enforcement00 Ratings8.952 Ratings
    Change management
    Comparison of Change management features of Lansweeper and ServiceNow IT Service Management
    Feature
    Lansweeper
    -
    Ratings
    ServiceNow IT Service Management
    9.0
    62 Ratings
    Change requests repository00 Ratings9.062 Ratings
    Change calendar00 Ratings9.056 Ratings
    Service-level management00 Ratings9.058 Ratings
    User Ratings
    LansweeperServiceNow IT Service Management
    Likelihood to Recommend
    8.0
    (14 ratings)
    10.0
    (79 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    9.0
    (13 ratings)
    Usability
    -
    (0 ratings)
    9.0
    (12 ratings)
    Availability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Performance
    -
    (0 ratings)
    9.0
    (1 ratings)
    Support Rating
    9.9
    (3 ratings)
    7.3
    (22 ratings)
    Online Training
    -
    (0 ratings)
    1.0
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    10.0
    (3 ratings)
    Product Scalability
    -
    (0 ratings)
    10.0
    (1 ratings)