TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Lansweeper

    Score8.5 out of 10
    N/ALansweeper is an IT asset management solution that provides network discovery of all connected users, devices, and software within the IT estate. Lansweeper's device recognition capabilities provide complete visibility across the entire IT estate, in one centralized IT inventory. Lansweeper automatically and continuously discovers IT assets across infrastructure — servers, laptops, desktops, virtual & cloud machines, networks devices and IoT assets— in order to…

    $2,868

    per year (includes 2000 assets)

    SysAid

    Score9.1 out of 10
    Mid-Size Companies (51-1,000 employees)
    SysAid is an ITSM platform that enhances service delivery with AI Agents, chatbots, workflow automation, and asset management. AI Copilot categorizes tickets, provides case summaries, and offers sentiment analysis. The AI chatbot, available via chat, email, and Teams, speeds support.N/A
    Pricing
    LansweeperSysAid
    Editions & Modules
    Starter
    $2868
    per year Includes 2,000 assets
    Pro
    $5268
    per year Includes 2,000 assets
    Enterprise
    Contact Sales
    Starts at 10,000 Assets
    No answers on this topic
    Offerings
    Pricing Offerings
    LansweeperSysAid
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeNo setup feeRequired
    Additional Details—SysAid Copilot is available as an add-on for any plan. It bakes generative AI into every aspect of service management.
    More Pricing Information
    Community Pulse
    LansweeperSysAid
    Considered Both Products
    Lansweeper
    No answer on this topic
    SysAid Technologies
    Chose SysAid
    SysAid, was a very competitive price against NinjaRMM, and offered more features than Lansweeper does. SysAid to Lansweeper, has more device capability, and offers support, and has Mac support, which is why we chose to go that way. SysAid verse NinjaRMM it really came down to …
    Incentivized
    Chose SysAid
    My recent experience with a service desk platform was using ManageEngine's ServiceDesk Plus solution. SysAid stacks up well against this solution, and I tend to appreciate SysAid more due to it being a cloud solution and for the Microsoft Teams integration. SysAid is also …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    LansweeperSysAid
    IT Asset Management
    Comparison of IT Asset Management features of Lansweeper and SysAid
    Feature
    Lansweeper
    8.0
    12 Ratings
    SysAid
    -
    Ratings
    Software and hardware inventory tracking8.012 Ratings00 Ratings
    License management8.08 Ratings00 Ratings
    Asset lifecycle monitoring8.01 Ratings00 Ratings
    Asset relationship management8.011 Ratings00 Ratings
    Incident and problem management
    Comparison of Incident and problem management features of Lansweeper and SysAid
    Feature
    Lansweeper
    -
    Ratings
    SysAid
    9.1
    178 Ratings
    Organize and prioritize service tickets00 Ratings9.9177 Ratings
    Expert directory00 Ratings8.0144 Ratings
    Service restoration00 Ratings8.8125 Ratings
    Self-service tools00 Ratings8.3171 Ratings
    Subscription-based notifications00 Ratings9.9127 Ratings
    ITSM collaboration and documentation00 Ratings9.4145 Ratings
    ITSM reports and dashboards00 Ratings9.4154 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of Lansweeper and SysAid
    Feature
    Lansweeper
    -
    Ratings
    SysAid
    8.6
    154 Ratings
    Configuration mangement00 Ratings9.8144 Ratings
    Asset management dashboard00 Ratings8.9151 Ratings
    Policy and contract enforcement00 Ratings7.1103 Ratings
    Change management
    Comparison of Change management features of Lansweeper and SysAid
    Feature
    Lansweeper
    -
    Ratings
    SysAid
    9.8
    143 Ratings
    Change requests repository00 Ratings9.8130 Ratings
    Change calendar00 Ratings9.8109 Ratings
    Service-level management00 Ratings9.8135 Ratings
    User Ratings
    LansweeperSysAid
    Likelihood to Recommend
    8.0
    (14 ratings)
    9.3
    (180 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    8.9
    (19 ratings)
    Usability
    -
    (0 ratings)
    8.0
    (45 ratings)
    Availability
    -
    (0 ratings)
    9.1
    (5 ratings)
    Performance
    -
    (0 ratings)
    9.1
    (5 ratings)
    Support Rating
    9.9
    (3 ratings)
    7.5
    (53 ratings)
    In-Person Training
    -
    (0 ratings)
    9.1
    (2 ratings)
    Online Training
    -
    (0 ratings)
    9.1
    (3 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.5
    (11 ratings)
    Configurability
    -
    (0 ratings)
    9.1
    (2 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    9.1
    (14 ratings)
    Ease of integration
    -
    (0 ratings)
    9.1
    (3 ratings)
    Product Scalability
    -
    (0 ratings)
    9.1
    (5 ratings)
    Professional Services
    -
    (0 ratings)
    9.1
    (9 ratings)
    Vendor post-sale
    -
    (0 ratings)
    9.1
    (4 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    9.1
    (4 ratings)