Lattice Engines (discontinued) vs. Nuance Analytics
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Lattice Engines (discontinued) | Score2 out of 10 | N/A | D&B Lattice (formerly Lattice Engines) was a Predictive Lead Scoring solution that blended the contact profile and behavioral information from Marketing Automation systems with additional attributes that could contain hidden buying signals. The product has been discontinued. | N/A |
 Nuance Analytics | Score8.3 out of 10 | N/A | Nuance Analytics delivers customer analytics to help optimize experiences while reducing contact center costs and risk. Its solutions analyze customer interactions across all engagement channels to give users a clear, visual insights into trends, outliers, opportunities and display contact center KPIs. Nuance Analytics automatically captures and analyzes omni‑channel customer interactions—including calls, live chats, SMS, emails, and social media posts—to give insights into emerging patterns and… | N/A |
| Lattice Engines (discontinued) | Nuance Analytics | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
| Offerings |
| |||||||||||||||
| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Lattice Engines (discontinued) | Nuance Analytics | |
|---|---|---|
| Likelihood to Recommend | 2.0 | - |
| Likelihood to Renew | 8.1 | - |
| Usability | 9.0 | - |
| Availability | 9.1 | - |
| Performance | 9.0 | - |
| Support Rating | 8.7 | - |
| In-Person Training | 8.3 | - |
| Online Training | 7.0 | - |
| Implementation Rating | 7.8 | - |