Lever vs. Symphony Talent, now with SmashFlyX

Managing pipeline and candidate communication is easy through lever. Keeping it all in one place allows the hiring teams to be in the loop real-time. The reporting is clunky and basic, however, and without a 3rd party tool, sourcing from the lever database is difficult. Also, it is very easy to have duplicate candidates since the alerts Lever gives are often incorrect

Incentivized

SmashFly is a great tool for collecting data on candidates. It saves a tremendous amount of time with its ability to automate email campaigns. I would recommend handling the integration work on your company side so you can set-up alerts if a file fails or sftp passwords change.

Incentivized

• Great integration: Keeps a list of Outlook email communication along with LinkedIn and other data sources
• Is fairly lively, not too much lag between screens even though it is looking through a lot of data.
• Has excellent reporting on how well each email message is working.

Incentivized

• Career Site Management
• Robust marketing campaign tools
• Easily integrates with a number of our vendor partnerships
• Customer service
• Support

Incentivized

• It would be nice if we were provided a more detailed summary of why our referrals were not selected for a position.
• The feedback feature that interviewers can give on candidates is great, but it is sometimes hard to find again after completion.
• If there is a mobile version, better marketing/awareness on this would be helpful.

Incentivized

• Reporting limitations when extracting large amounts of data
• Not user friendly for admins
• Best to handle the integration on the company side as SmashFly is unable to alert you if things are not working properly

Incentivized

It isn't difficult to use for the applicant processing, but [I feel] if you want to pull reports or use their tools, good luck!

What support? - Add a ticket and get links to [I believe] their unhelpful user guide. Add a charge if you want better support - afterward just got those links faster...

I believe SmashFly does a great job supporting their system and staying involved with their clients. Everything in the system is basically a workflow so you can create them or reachout to support for help

Incentivized

I think Lever stacks up fairly well and is right above the midpoint. iCIMS and Greenhouse provide a larger, more Enterprise style product for huge scale, so I'd put the two of them above Lever at this time, but we chose Lever over Greenhouse for a reason. I just don't know if we'd be able to scale to the size we'd want to long-term with their product suite. Compared to the others listed here, and many others, I would take Lever every time.

Incentivized

It was like night and day. Success Factors had horrible customer service and we had very limited control over the platform. When we transitioned to SmashFly, their customer service was excellent and we had complete control over the system to make any changes we needed quickly. The technical support with SmashFly is also one of the best I've seen in the business. Their turnaround time is pretty quick when compared to others

Incentivized

• We have an ATS now and did not have one before
• LinkedIn integration is better than others I've seen
• Spend too much time researching unhelpful user guides since their support is terrible
• Lots of frustration with post implementation support
• Integrations break, tools don't work and settings fail which could lead to other issues

• From what I've heard, recruiters have noticed a big upswing in candidate response rate, which of course, leads to increased rates of hire.
• Some recruiters are reluctant to use smashfly because they think they're doing double effort.

Incentivized