Lighthouse 360 vs. Solutionreach

For a smaller practice that does not need a lot of customization it might be great, but for a bigger company that is focused on branding and adding extra bells and whistles, it is limited.

Incentivized

I would stay away from this company. Not sure why the change, but over the past 2 years literally every level of the organization from tech support through to the CEO has shown complete lack of responsiveness, concern or interest in solving their most loyal client's most basic problems. Their incompetence finally drove us to cancel our accounts after over 10 years with them.

• templates for email campaigns
• minimal glitches
• good customer service

Incentivized

• Sending out weekly, daily, and hourly appointment reminders via text, email and phone call.
• Their customer service reps are almost always available right when you need them, and are very easy-going and helpful.
• This service changes the game for our office! It sets us apart from many other offices who can't offer the services that we can with SR. I mean how many of you can currently TEXT your dental office directly?! We can! :)

• The overall cost for the basic is great, it is all the extras that make it more expensive - we have a few locations so it is not horrible and we use what we pay for to the fullest.
• The only real down fall is the time lapse - it pulls every 30 minutes from the server, I wish it was more real time as sometimes we have an opening that has already been filled and someone still gets a notification of an opening
• We can only text so many words to a patient in response or trying to send a notice - which isn't that big of a downfall.

Incentivized

• Landline versus mobile and email. If a patient has a landline and an email or a landline and a mobile number it automatically eliminates the landline confirmation. Some of our eldery patients don't like or know how to text but they have a cellphone. I have a multitude of patients I still have to make a confirmation phone call to because SR won't send a landline call because they have a mobile number.
• Newsletter editing. Wish it was a little easier to edit. That being said I do love the overall selection and use of Newsletters.

Incentivized

We save too much time with Solution Reach to turn back now.

Because I am all about customer service and they are right on it!

When I did use Solutionreach - they did not have as many functions as Lighthouse 360 like immediately sending out a text when we had a hygiene opening within 48 hours. And their templets were very limited to what we could change.

Incentivized

Solutionreach, in my opinion, is more user-friendly. They are also very quick to offer a helping hand in areas that might stump us. I also love that unlike Demandforce when we were using it Solutionreach is always on top of things. If for some reason our server has an issue and they don't receive the upload they need with our information someone is on the phone calling me to let me know. This is not the case with all software systems most don't inform you, you have to call for help when you notice that it hasn't uploaded with the data. This could put you weeks behind on your correspondence.

• Keeping our schedule is a huge success
• Keeping our patients informed of our office specifics is another area of success
• Love how easy it is to respond to a patient regarding a text

Incentivized

• Increased revenue from appointments that may have been missed had they not received a confirmation or reminder call about an appointment. Able to fill that spot with someone else...
• Keeps our physicians in the forefront of the patients minds when thinking about healthcare for their child.
• We take pride in being a part of a family in assisting them with the care of their children. So birthday reminders and fun flyers or newsletters allow us to stay connected.

Incentivized