Lightspeed Retail is a retail PoS system from Lightspeed headquartered in Quebec. Core retail POS features are expanded on higher service tiers with ecommerce option and payments gateway, an accounting system, and a customer loyalty program.
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Valogix Inventory Planner
Score 6.0 out of 10
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Valogix Inventory Planner is an inventory management software offering from Valogix. It includes features such as forecast, plan, and optimize inventory and determines which items to stock and order.
It is perfect for any small business looking for inventory control, Tracking purchase history, and just an all round easy to use software for retail and beyond. I would not use it if I have only a few hundred items or was a larger company that can afford to build my own POS software.
Valogix is a good tool for a mid to large sized business who has a lot of SKUs and much data that needs to be analyzed to determine supply. It is best used by savvy people, as there is quite a learning curve to it. It integrates well with NetSuite, though I cannot speak to how well it may integrate with other ERP systems.
They have not had major updates to their system in years. The inventory system is stagnant. Although their inventory system is robust, it is outdated.
They do have 24-hour support, however, wait times are excessive and representatives have challenges understanding your issues.
Trying to get issues resolved can take months or never at all. Management is non-existent. Trying to reach a supervisor is impossible.
They have a culture of telling you what you want to hear but have no intentions of actually following through.
Lightspeed is a great solution if you are a small business just getting started. But if you are intending to grow and expand, Lightspeed will become detrimental to your growth.
The reporting/analytics is basic at best. They do offer paid options that are very expensive, but it is very robust. The basic reporting is very minimal.
I gave the rating of a 9 because ninety percent of the time when I talk to their support they're very helpful. One of the only real issues I have is there are times where the queue will be 7-9 people deep. When you have an error you don't know how to fix, sometimes this is very troubling. But overall their support is usually quick and friendly.
We used Microsoft Retail Management System before this and this was in a whole other league of its own with features and ease of use. I really like using Macs also. They are much more reliable and longer lasting than IBM or Similar computers. The cloud based system is great also so you do not have to have another unit to store you database on
Compared to NetSuite's default demand planning module, Valogix shines. NetSuite's product is very weak, very manually-driven, and does not provide the precise level of control that Valogix does. We used NetSuite's module for a while before realizing it wouldn't work for us whatsoever. It might work for you if you have a simple product setup, few SKUs and only one location. But in that case, you probably don't need demand planning software anyway.
