Live2Support vs. LocaliQ

Using LiveChat for the type of company I work for (inside sales - remote) is wonderful. Since we are not seeing our clients face to face, the chat feature on our website is amazing for helping assist others.

The only time it becomes a hassle is when the current client/chatter wants a direct call from the person they are chatting with. We try not to double dip in being logged into both the phone and chat at the same time, but we typically are able to resolve the issue without any pains.

Incentivized

LocaliQ is phenomenal at s multichannel marketing approach. It is incredibly effective and efficient to run all of these simultaneous campaigns through one company. As a small nonprofit, we would not have been able to have the reach LocaliQ gave us if we had opted to use multiple companies. It would have been too much for our staff to handle.

Incentivized

• Their customer support is so quick with help/responses!
• In the two years that I have used the product, I haven't experienced any downtime.
• Consistency, professional and clean, user-friendly.

Incentivized

• ThriveHive is a smaller marketing team dedicated to helping small to medium sized businesses perfect their marketing messages. ThriveHive is particularity good at understanding how Google, and other search engines work, and have been instrumental in helping my company to grow and evolve.
• With ThriveHive, you get a dedicated coach who is matched to your type of business. This experience with similar businesses gives your coach a better understanding of your business and the challenges your company faces.
• My coach is very good at responding to my needs within 1 to 2 business days. Email contacts are fluent and as often as I need, to discuss ideas or questions. I can only speak of my relationship with my coach, and I am very pleased.
• I feel that ThriveHive makes every effort to take excellent care of their clients, and makes you feel like you are their most important customer. I definitely believe that this is one of ThriveHives' greatest assets.

Incentivized

• Making it easier to find archived chats (having the option for just one's self)
• Color scheme changes - maybe some darker colors, not as bright/whites
• A different way of transferring to dept's and not just giving a direct transfer option as the first option.

Incentivized

• The email content editor could use some additional bells and whistles, it cannot handle some more advanced functions, but for the basics it is more than adequate.
• Options for website creation are a bit limited and the turnaround time can be a bit lengthy at times because of the volume they do.
• Tracked phone lines can be a bit pricey, but not exorbitant.

Incentivized

Overall usability pretty good. If we would have gotten better return on our advertising dollar I would have continued with them - their dashboard was very easy to use and the recaps they provided were helpful. They try to put data in bite-sized pieces for the client that are understandable (unlike google's reporting page itself which can be a bit difficult to understand at times). Their team was friendly, semi-responsive, and provided explanations when requested

Incentivized

They all serve different purposes but LiveChat is the only platform that's actually just for chatting rather than for communication amongst remote employees. All systems work together though and for that, our teams run smoothly and communication is amazing!

Incentivized

LocaliQ is more economical that marketing agencies we've used in the past. Our dollar goes farther. We've also used services from phonebook providers that were getting into the online advertising field. At the time, it was just being introduced so the reps knowledge on the topic was quiet limited.

Incentivized

As mentioned prior, their ability to utilize and maximize our resources so that we receive the best results on all avenues of marketing and advertising. We see better lead generation, brand recognition and top of mind awareness due to LocaliQ efforts

Incentivized

• Helps us keep up with our current customers and resolve their issues ASAP
• Allows for new sales to come through easily. Makes it easier to explain the product and show as we go along.
• API's allow for a ticket to be created with each chat (into our CRM) and allows us to keep track of the chatters throughout the day and log any information we may have missed.

Incentivized

• Local print advertising enhanced our community presence and strengthened brand loyalty.
• The automation of PPC and display campaigns has saved our marketing team at least 15-20 hours per week of work monitoring campaigns.
• Service fees feel steep for the campaigns we run, especially for a business with constrained budgets.

Incentivized