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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    LiveAgent

    Score9.7 out of 10
    Small Businesses (1-50 employees)
    LiveAgent is a help desk software designed to help users bring personalization to customer interactions. LiveAgent presents an omnichannel universal inbox, real-time live chat, built-in call center, and a customer service portal. It offers customer segmentation, automation, built-in CRM, and an analytics package, as well as gamification features, ultimately containing are over 180+ help desk features, and 200+ integrations. The solution boasts users among companies like BMW, Yamaha,…

    $15

    per month per seat

    Pricing
    LiveAgent
    Editions & Modules
    Free
    $0
    per month
    Small
    $15
    per month per seat
    Medium
    $29
    per month per seat
    Large
    $49
    per month per seat
    Enterprise
    $69
    per month per seat
    Offerings
    Pricing Offerings
    LiveAgent
    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeNo setup fee
    Additional Details—
    More Pricing Information
    Community Pulse
    LiveAgent
    Considered Both Products
    QualityUnit, LLC
    Chose LiveAgent
    I did a demo with Zendesk which was fine, but the customer service and system for LiveAgent was a better choice for me. The demo with LiveAgent was wonderful and very informational, any concerns were answered immediately, extremely accommodating with the free trial, better …
    Incentivized
    Chose LiveAgent
    bold360 worked for our basic purposes but it was pretty bare bones. It didn't give us the option to get sales or to translate from Spanish to English and it made things a bit more difficult. LiveAgent has the features that we needed and it has many of the similar options that …
    Incentivized
    Chose LiveAgent
    Night and Day, Zendesk is very very basic, We also faced multiple technical and connection issues when using zendesk which resulted in loss of customers due to the chat randomly disconnecting now this is a thing of the past thanks to LiveAgent, the connection is always stable …
    Incentivized
    Chose LiveAgent
    I haven’t used any other software
    Incentivized
    Chose LiveAgent
    I tried Zendesk but found it very overpriced for the same service
    Incentivized
    Chose LiveAgent
    LiveAgent was way easier to configure and setup initially and was more customizable (branding, signatures, directory, notifications, etc.).

    Incentivized
    Chose LiveAgent
    We have 5 brands and had to have different solutions for these. But with LiveAgent we could use 1 software to operate all brands!
    Incentivized
    Chose LiveAgent
    We use 3PL as well as LiveAgent to complete our daily work. Using them together seems to be a good combination for what we need the programs to do.
    Incentivized
    Chose LiveAgent
    We have used some other systems for a very brief period of time but they did not offer us the specific functions we needed.
    Incentivized
    Chose LiveAgent
    I hated Zendesk we used them for 2 years and found them very unreliable and [unprofessional]. The system was laggy, bugged and beyond basic. It is nowhere near as good as LiveAgent and I am over the moon that we found them and decided to make the switch.
    Incentivized
    Chose LiveAgent
    A much lower investment for all features.
    Incentivized
    Chose LiveAgent
    We switched from various other support systems to LA and never looked back.
    Incentivized
    Chose LiveAgent
    After testing a few web-based CRM I found LiveAgent to be the overall best. Manage email, chat and calls plus respond to social media posts and messages.
    Incentivized
    Chose LiveAgent
    The price that LiveAgent has is just outstanding even with the features and helps us save money rather than spending loads of cash on other systems. It has also helped us better support our customers.
    Incentivized
    Chose LiveAgent
    LiveAgent is much easier and it's well designed to keep great work organization. Separate boxes provide a great view so one is aware of what every single member of the team is working on.
    Incentivized
    Chose LiveAgent
    Historically we use LiveAgent for one team and Zendesk for another.
    Incentivized
    Chose LiveAgent
    LiveAgent is clearer and offers all forms of communication in one app.
    Incentivized
    Chose LiveAgent
    Easy to incorporate with other platforms
    Incentivized
    Chose LiveAgent
    I didn't use other software
    Incentivized
    Chose LiveAgent
    Ability to call chat and email from the same spot.
    Incentivized
    Chose LiveAgent
    LiveAgent is much more complete and all the channels are available at the same place. The way customers get an answer is friendlier than Zendesk.
    Overall, LiveAgent is much more user friendly and simple to understand. It has knowledge base section.
    Incentivized
    Chose LiveAgent

    My initial experience with LiveAgent was when the company I work for, Bus2alps, was reviewing an assortment of chatting platforms to use. My responsibility was to compare and contrast various features of them all and select the one which we would implement on our website to …

    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    Features
    LiveAgent
    Incident and problem management
    Comparison of Incident and problem management features of LiveAgent
    Feature
    LiveAgent
    7.7
    59 Ratings
    Organize and prioritize service tickets7.956 Ratings
    Expert directory7.947 Ratings
    Subscription-based notifications7.042 Ratings
    ITSM collaboration and documentation6.838 Ratings
    Ticket creation and submission8.458 Ratings
    Ticket response8.459 Ratings
    Self Help Community
    Comparison of Self Help Community features of LiveAgent
    Feature
    LiveAgent
    10.0
    52 Ratings
    External knowledge base10.049 Ratings
    Internal knowledge base10.047 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of LiveAgent
    Feature
    LiveAgent
    8.5
    58 Ratings
    Customer portal10.053 Ratings
    IVR7.028 Ratings
    Social integration8.150 Ratings
    Email support7.454 Ratings
    Help Desk CRM integration10.046 Ratings
    User Ratings
    LiveAgent
    Likelihood to Recommend
    8.0
    (117 ratings)
    Likelihood to Renew
    9.3
    (4 ratings)
    Usability
    8.0
    (4 ratings)
    Support Rating
    9.3
    (24 ratings)
    Implementation Rating
    9.1
    (2 ratings)