LiveChat vs. Smartsupp
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 LiveChat | Score9.4 out of 10 | Small Businesses (1-50 employees) | LiveChat serves as a customer service platform with live chat support, help desk and web analytics functionalities, with the goal of allowing users to provide 24/7 support to customers. The core feature of the software is its chat tool, where both service and sales team can answer customers' questions in real time. Online businesses can interact with customers on their website, to be more accessible. With LiveChat, users can identify people on the website and engage them… | $20 per month per user |
 Smartsupp | Score9.3 out of 10 | N/A | Czech company Smartsupp offers a live chat tool with a free version. The paid versions include visitor tracking and recording, and agent performance statistics. | $20 per month |
| LiveChat | Smartsupp | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules |
|
| ||||||||||||||
| Offerings |
| |||||||||||||||
| Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
| Additional Details | — | Discount available for annual pricing. | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| LiveChat | Smartsupp | |||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Chat Analytics and Reports |
| |||||||||||||
| LiveChat | Smartsupp | |
|---|---|---|
| Likelihood to Recommend | 8.0 | 7.9 |
| Likelihood to Renew | 10.0 | - |
| Usability | - | 8.1 |
| Support Rating | 7.3 | - |