LivePerson Conversational Cloud

LivePerson Conversational Cloud

41 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
LivePerson Conversational Cloud	Score9.1 out of 10	N/A	The LivePerson Conversational Cloud is a contact center solution used to create personalized, connected customer experiences across voice and messaging. The solution balances human agents, intelligent automations, and Conversational AI, across voice and messaging.	N/A

Pricing

LivePerson Conversational Cloud

No answers on this topic

Pricing Offerings
LivePerson Conversational Cloud
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

No setup fee

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Community Pulse
Key User Insights
	LivePerson Conversational Cloud
Considered Both Products	LivePerson Trever Kelley Enrollment Coordinator in Sales at Wayfair (Internet, 5001-10,000 employees) Chose LivePerson Conversational Cloud I have used Sugar CRM and I would not go back to using Sugar since I have had a taste of what Tenfold is like. It makes my job easier with follow up dates and tasks, it gets my connection rate higher with local presence, and allows me to keep track of my calls and contacts with … Incentivized Helpful? Edward G Caballero Senior Associate, Multi-Family Investment Sales in Sales at Rosano Partners (Real Estate, 51-200 employees) Chose LivePerson Conversational Cloud 3CX is reliable. But Tenfold is more advanced. It has more features and resources that a sales team needs to be effective. Incentivized Helpful? Luis Miguel Saucedo SMB Sales \| Digital Partnerships US and LATAM in Sales at WP Engine (Computer Software, 201-500 employees) Chose LivePerson Conversational Cloud I've used other tools that are slow and don't log the information to SFDC correctly. Incentivized Helpful? Jerry Khemraj Investor in Sales at HAGTAP (Marketing and Advertising, 11-50 employees) Chose LivePerson Conversational Cloud Have not used anyone else Incentivized Helpful? Verified User Chose LivePerson Conversational Cloud Simple, fast, effective. Honestly I haven't even looked at other systems. No need to. Incentivized Helpful? Verified User Chose LivePerson Conversational Cloud Click to Dial.. is simply priceless for me Incentivized Helpful? Brendan Sullivan-Sariñana International Account Expert in Sales at PK Safety (Retail, 11-50 employees) Chose LivePerson Conversational Cloud Currently, we still use RingCentral and that is our go to for handling our phones. I don't think the products are an exact match up but we think the reporting on RingCentral is superior to Tenfold. Incentivized Helpful? Carlos Roman Director, eCommerce/B2B Development at PushToCart.com (Graphic Design, 11-50 employees) Chose LivePerson Conversational Cloud We chose Tenfold because of the ability to integrate with Salesforce and the overall ease of use and great value. Incentivized Helpful? Verified User Chose LivePerson Conversational Cloud Genesys is very limited with its options. For instance, if we want to make a sale, then we chat with the customer and after we try our sales pitch and the customer wants to make a purchase, we then have to call the customer to complete the sale. With LivePerson, we can send out … Incentivized Helpful? Verified User Chose LivePerson Conversational Cloud We selected LivePerson LiveEngage, in large part, for the Analytics Builder, which has the ability fully manipulate the reporting data and build custom reports and dashboards rather than picking from prebuilt dashboards. Another benefit was the Design Studio that makes it easy … Incentivized Helpful? Joe Peers Divisional Manager in Sales at Exact Data ConsumerBase (Marketing and Advertising, 51-200 employees) Chose LivePerson Conversational Cloud This was a cheaper alternative that we looked at originally and decided that we were going to pass. I can't say a TON about it but the gamification and the streamlined UI of the main reports page definitely aided our decision to use tenfold instead. We're paying a little more … Incentivized Helpful? Tanner Meyerhoffer Business Account Manager in Sales at Wayfair (Internet, 5001-10,000 employees) Chose LivePerson Conversational Cloud I haven't ever used another product like Tenfold so I wouldn't know what to say other than Tenfold is great! It is easy to use, it always works, and I typically never have any problems with the system not doing what I want it to do for me. It's a great product! Incentivized Helpful? Verified User Chose LivePerson Conversational Cloud I haven't used any other programs outside of Tenfold and to be quite honest - why would I go somewhere else. The service that Tenfold has offered has been flawless. Incentivized Helpful? Verified User Chose LivePerson Conversational Cloud I have not used any other products like Tenfold. Incentivized Helpful? Vanessa Alonso Administrative Assistant at Major Media Consulting Inc (Legal Services, 1-10 employees) Chose LivePerson Conversational Cloud Goes great with this CRM system. Have not really tried other services. Incentivized Helpful? Daniel Pobst VP Operations in Corporate at GME Supply (Wholesale, 51-200 employees) Chose LivePerson Conversational Cloud I've tried the CTI of a couple of phone systems that were very lackluster. Tenfold costs a little more than the often included integrations, but is the only one that seems to not make it a hassle to do so. I don't do much on the day to day sales anymore, but always add notes to … Incentivized Helpful? Willy Bernardo Senior Operations Manager in Engineering at Conduent (Computer Software, 5001-10,000 employees) Chose LivePerson Conversational Cloud In comparison with others, LiveEngage was better at meeting our requirements, they were able to pretty much listen to our needs and have one of their sales manager craft the best solutions to what we needed. I felt more comfortable and the support received, It gave me more … Incentivized Helpful?
	Would buy again
	No answers on this topic
	Delivers good value for the price
	No answers on this topic
	Happy with the feature set
	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic
	Implementation went as expected
No answers on this topic

User Ratings
	LivePerson Conversational Cloud
Likelihood to Recommend	8.0 (14 ratings)
Likelihood to Renew	10.0 (10 ratings)