livepro vs. ServiceNow Customer Service Management
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 livepro | Score9.1 out of 10 | Mid-Size Companies (51-1,000 employees) | livepro headquartered in North Sydney aims to help users provide improved customer service quality and delivery through their simple knowledge management system. | N/A |
 ServiceNow Customer Service Management | Score7.8 out of 10 | N/A | Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement… | N/A |
| livepro | ServiceNow Customer Service Management | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
| Offerings |
| |||||||||||||||
| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | Products and plans are priced per user and only when that user accesses knowledge in that monthly period. | — | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| livepro | ServiceNow Customer Service Management | ||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Incident and problem management |
| ||||||||||||||||||||||
| Self Help Community |
| ||||||||||||||||||||||
| Multi-Channel Help |
| ||||||||||||||||||||||
| livepro | ServiceNow Customer Service Management | |
|---|---|---|
| Likelihood to Recommend | 9.1 | 7.4 |
| Usability | - | 10.0 |
| Support Rating | - | 9.0 |