livepro headquartered in North Sydney aims to help users provide improved customer service quality and delivery through their simple knowledge management system.
N/A
Slite
Score 3.0 out of 10
N/A
Slite is a knowledge base designed to provide teams with needed answers even without searching. From onboarding guides to all hands notes, Slite keeps all types of company information centralised.
$10
per month per member
Pricing
livepro
Slite
Editions & Modules
No answers on this topic
Standard
$10
per month per member
Premium
$15
per month per member
Enterprise
Contact Sales
Offerings
Pricing Offerings
livepro
Slite
Free Trial
Yes
Yes
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
Products and plans are priced per user and only when that user accesses knowledge in that monthly period.
I used to love Confluence and still use Google Workspace, but since working with Slite, I feel like it's better for managing large amounts of documents across many teams. Google Docs is super helpful, but can get hard to find things, though I do like their doc editing a lot. …
Evernote started to feel like the ghost of christmas past, and Notion was too "do anything", I guess. Slite found a comfort with Eng. people and they're the most underpressure to document processes, policies, ideas, approaches, historical context, decisions, etc.
[In my opinion,] Slite is cheaper but less mature and feature full. Notion is a much more mature solution, so I'd recommend it for teams who want to be at the front and don't care about cost.
The great thing about livepro is you can structure your content the way that suits your organisation. livepro are there to support you in deciding what may work best for your team, it is not a one size fits all solution. The system allows you to write complex processes in a simplified view so staff can easily navigate to the solution they need. The 'rocket' knowledge object allows your processes that have a lot of variation to be written up in a simple decision tree setup, taking your staff to the right outcome every time.
Easy to navigate. Anyone can jump onto the system with minimal training, it is user friendly and intuitive.
Supportive team. The livepro team are 100% responsive and supportive to all feedback, suggestions and requests. You can tell they are focused on their users and their customer experience is fantastic.
WYSIWYG editor. The editing function when authoring content is very easy to use. You can follow the basic "what you see is what you get" editor, or you can delve into the source code if you want to get savvy with your technical skills.
livepro integrates with a number of other platforms to enhance the user experience. For example, Genesys Cloud.
Feedback module. I'm scratching for things to record in cons here. The feedback module could be improved by having further display options - being able to preview feedback without clicking into it. However, livepro have taken this feedback on board and are already looking at ways to improve.
Admin/roles. The current way to set up the roles/permissions is clunky however this is not a space you need to use often. I'm looking forward to the new and improved version that is being worked on.
Very clean interface however editing can be a challenge which is a big part of using it so I can't give a 10 until the editing and customization for editing is improved. I love how minimal the look and feel is though and how easy it is to organize different pages and folders.
I used to love Confluence and still use Google Workspace, but since working with Slite, I feel like it's better for managing large amounts of documents across many teams. Google Docs is super helpful, but can get hard to find things, though I do like their doc editing a lot. Confluence is great, but can be a bit complicated sometimes.
livepro has improved our right first time response for our customer contact center. In the first six months of going live, our RFT response increased to the 60th percentile from 50 percent.
One source of truth--our customer service team is confident in the answers they are providing and that they can rely on the accuracy and quality of information.
Providing a superior level of customer service--as the team becomes more efficient in using the system, they are processing more calls and creating more meaningful outcomes for our customers. The teams percentage of missed (abandoned) calls has dropped from 4.26 percent to 3 percent since implementation of livepro.
