LogMeIn Rescue

LogMeIn Rescue

LogMeIn Rescue

476 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
LogMeIn Rescue	Score 8.7 out of 10	N/A	LogMeIn Rescue is a remote support solution for PCs, Macs, and mobile devices. LogMeIn Rescue is designed to help IT teams to offer fast technical support and ensure a secure remote support session for both the IT professional and the end user. From small teams of IT helpdesk technicians to enterprise-level organizations, LogMeIn Rescue…	$1,299 per year

Pricing

LogMeIn Rescue

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
LogMeIn Rescue
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

—

More Pricing Information

Community Pulse
	LogMeIn Rescue
Considered Both Products	LogMeIn Rescue Verified User Administrative Assistant Chose LogMeIn Rescue As said before LogMeIn Rescue is much more intuitive and easy to use than the competition, I much prefer to use LogMeIn Rescue because it is much better in terms of settings and design choices, thank you for the work LogMeIn Rescue you are the professionals you think you are, … Incentivized Helpful? JS Justin Strickland Project Supervisor Chose LogMeIn Rescue LogMeIn Rescue has a significantly more advanced and featured dashboard compared to TeamViewer. Incentivized Helpful? Verified User Technician Chose LogMeIn Rescue Truth be told, Rescue is the first and so far only solution from LogMeIn I started to use. However since it offers a wide range of tools specifically designed for remote support, it is highly effective for resolving technical issues. Additionally, Rescue provides various … Incentivized Helpful? Verified User Technician Chose LogMeIn Rescue Inferior in most regards. Bomgar does the turning off of font smoothing by default, but it is trivially easy to disable, and the session quality is outstanding after doing so. ConnectWise Control doesn't do it at all. Google Remote Desktop is also great (except for not … Incentivized Helpful? MA Mo Aboelenin Support Engineer Chose LogMeIn Rescue LogMeIn Rescue in was faster and much more user friendly than netop as well as netop was more complex setup and even complex for users as they needed to provided full ip address. UI was not clear at all for user or technicians making the learning curve steeper in Netop case. Incentivized Helpful? Verified User Engineer Chose LogMeIn Rescue LogMeIn Rescue allows you to copy and paste from one pc to another. Quick Assist does not allow this. Incentivized Helpful? MG Megan Guthart Implementation manager Chose LogMeIn Rescue I have never used any other mirroring system. I would not know how they compete but I do know LogMeIn Rescue is great but needs some fixing on bugs and capabilities with how fast the system moves especially because the whole point is to fix and help fastly and in a timely manner. Incentivized Helpful? Verified User Team Lead Chose LogMeIn Rescue More options for agents to assist and easier to navigate around the desktop application. Incentivized Helpful? JA Jan Ahmed Technical Support Expert Chose LogMeIn Rescue - Incentivized Helpful? Verified User Technician Chose LogMeIn Rescue Existing customer familiarity. Incentivized Helpful? Verified User Technician Chose LogMeIn Rescue I haven't used other products, this one does exactly what I need. Incentivized Helpful? MF Mohammad Farooq Product Support Agent Chose LogMeIn Rescue Being in Product Support in the company, I require to get access to customer's screenshare and help resolve the issues that they face. So LogMeIn Rescue offers such a user-friendly application with minimal efforts to get those access with all the permissions and help resolve … Incentivized Helpful? TR Thomas Ralph IT Support Engineer Chose LogMeIn Rescue It wasn't fully my decision to change from AnyDesk to LogMeIn Rescue - If it was up to me, I would have stuck to AnyDesk due to the cost (LogMeIn Rescue is much more expensive) and the ability to save login information and have multiple technicians connect at the same time … Incentivized Helpful? Verified User Project Manager Chose LogMeIn Rescue ScreenConnect is a superior product, and we ended up choosing it over LogMeIn Rescue by Goto. Incentivized Helpful? Jennifer Glover Administrator Chose LogMeIn Rescue Prior to LogMeIn Rescue we used Go To Assist. However, Go To Assist did not offer everything we needed in order to be able to support our clients. Since the switch to LogMeIn Rescue, we have many more options that allow us to not only better assist our clients, but to do so … Incentivized Helpful? Verified User Technician Chose LogMeIn Rescue LogMeIn Rescue by GoTo options are better positioned from others. Also the option to share files, is better to be run in another window, but reflected on main screen. The chat option is my favorite, as it is run by the side of the remote window, not like AnyDesk, which is not … Incentivized Helpful? IK Ildiko Kaszas level 1 technical support Chose LogMeIn Rescue only briefly used HP's remote tool, LogMeIn Rescue by GoTo has got more features Incentivized Helpful? Verified User Manager Chose LogMeIn Rescue Bomgar does a better job with Mac machines. When a remote connection freezes on LMi, we will switch to bomgar. Bomgar also allows monitoring of customer support systems where LMI does not. Incentivized Helpful? Verified User Administrator Chose LogMeIn Rescue Both are good but not that user friendly as compared to logmein rescue. Rescue is better when you are using multiple remotes in one console or in one license Incentivized Helpful? Verified User Employee Chose LogMeIn Rescue My primary tool for remote connections is via GFI preinstalled on client PCs. So I primarily use Logmein Rescue for ad-hoc situations. I do also use Microsoft Quick Assist but I find some end users have trouble with that as it sometimes requires them to sign in. Not all end … Incentivized Helpful? Verified User Manager Chose LogMeIn Rescue LogMeIn Rescue by GoTo is by far superior feature wise when it comes to other solutions we've trialed. The cost of rescue is the only part that makes you have to stop and think before procurement, we had to significantly justify our reasons for this product over some of the … Incentivized Helpful? JC Jonathan Chang IT Support Engineer Chose LogMeIn Rescue Goverlan offered more tools but only works on internal network computers. It doesn't work on computers only on the Internet like Rescue. Incentivized Helpful?

Features

LogMeIn Rescue

Remote Administration

Comparison of Remote Administration features of Product A and Product B
	LogMeIn Rescue 6.8 194 Ratings 18% below category average
Screen sharing	8.7187 Ratings
File transfer	6.7176 Ratings
Instant message	9.2114 Ratings
Secure remote access with Smart Card authentication	7.438 Ratings
Access to sleeping/powered-off computers	4.557 Ratings
Over-the-Internet remote session	8.6188 Ratings
Initiate remote control from mobile	5.859 Ratings
Remote management of servers & workstations	4.388 Ratings
Remote Active Directory® management	7.744 Ratings
Centralized management dashboard	5.368 Ratings
Session record	7.3133 Ratings
Annotations	6.459 Ratings
Monitoring and Alerts	6.594 Ratings
Multi-platform remote control	6.1139 Ratings

Best Alternatives
	LogMeIn Rescue
Small Businesses	Getscreen.me Score 9.6 out of 10
Medium-sized Companies	Remote Desktop Manager Score 9.1 out of 10
Enterprises	Remote Desktop Manager Score 9.1 out of 10
All Alternatives	View all alternatives

User Ratings
	LogMeIn Rescue
Likelihood to Recommend	8.3 (211 ratings)
Likelihood to Renew	8.3 (22 ratings)
Usability	8.6 (64 ratings)
Availability	9.1 (1 ratings)
Performance	9.1 (1 ratings)
Support Rating	9.1 (39 ratings)
Implementation Rating	9.0 (3 ratings)
Configurability	8.2 (1 ratings)
Product Scalability	9.1 (1 ratings)

User Testimonials
	LogMeIn Rescue
Likelihood to Recommend	GoTo (formerly LogMeIn) Most of the time it is great. Sometimes with iPads it is not great or too expensive for orgs to pay for an option to allow iPads to be logged into along with computers and windows computer tablets. When needing to view something a client is talking about. It is great to use login to understand the issue and possibly fix any issues we need. Incentivized Verified User Anonymous Read full review
Pros	GoTo (formerly LogMeIn) LogMeIn Rescue does a great job of allowing access to our clients computer screens. LogMeIn Rescue does a great job of allowing me as an admin to monitor my technicians. LogMeIn Rescue does a great job of allowing me as an admin to pull daily, weekly and monthly stat reports. LogMeIn Rescue does a great job of allowing me as an admin to view my technician's chat logs. Incentivized Jennifer Glover Administrator Read full review
Cons	GoTo (formerly LogMeIn) one of the prompt in windows users is not vissible, somethimes users missed it and you must start from scratch more documentation for apple users never could record a session, all the time was a permissions issue, don't know how to do it Incentivized Wagner Lopez Information Technology Audit Manager Read full review
Likelihood to Renew	GoTo (formerly LogMeIn) It may not be used often in our smaller organization but it really is the only option with a remote workforce. We do not want to learn a new product so it is much better to keep with what we know works well and our staff is used to utilizing Incentivized Kenneth Cameron Principal Managing Partner Read full review
Usability	GoTo (formerly LogMeIn) I believe that LogMeIn Rescue is extremely suitable for users of all levels of technical prowess. The user interaction is minimal, and the agent is available to take over at every step of the way. From problem resolution to training, LogMeIn Rescue can take care of it all. LogMeIn Rescue makes the user support process easier and faster so the user can have the issues resolved in a timely manner. Incentivized Carlos Alvarez Information Technology Director Read full review
Reliability and Availability	GoTo (formerly LogMeIn) Log me in has never failed me Incentivized Verified User Anonymous Read full review
Performance	GoTo (formerly LogMeIn) no complaints Incentivized Verified User Anonymous Read full review
Support Rating	GoTo (formerly LogMeIn) I'd say support for LogMeIn is ideal because I haven't ever been in a situation where additional support was necessary. The program runs so efficiently and simply that nothing was needed beyond initial training that was provided by my company. I am saying this as a user that strictly uses the technician console Incentivized Verified User Anonymous Read full review
Implementation Rating	GoTo (formerly LogMeIn) Make sure you have your LogMeIn Rescue account sign-in details handy when installing on multiple support systems. Incentivized Michael Craven Owner/President/CEO Read full review
Alternatives Considered	GoTo (formerly LogMeIn) Truth be told, Rescue is the first and so far only solution from LogMeIn I started to use. However since it offers a wide range of tools specifically designed for remote support, it is highly effective for resolving technical issues. Additionally, Rescue provides various connection methods and customizable interfaces, allowing support teams like mine to tailor the experience to specific needs. Incentivized Verified User Anonymous Read full review
Scalability	GoTo (formerly LogMeIn) it's perfect Incentivized Verified User Anonymous Read full review
Return on Investment	GoTo (formerly LogMeIn) It helps us to increase our remote resolution from offshore personnel, so you can redeploy the activity of a local resource at your facility to specifically address more of the hardware or physical IT problems. Increase FCR "First Call Resolution" if you have this within your SLA Improve end user experience, Non IT personnel doesn't have to struggle explaining an issue, it makes it very easy once you get on the affected user computer. Incentivized Stachel Stanziola Service Desk Manager Read full review
ScreenShots	LogMeIn Rescue Screenshots