LogMeIn Resolve is an IT management and support solution designed to help organizations take control of their IT infrastructure. The platform combines features like remote monitoring, access, and support with tools such as ticketing, AI-assisted task automation, and patch management.
$29
per month
Mandiant Advantage Attack Surface Management
Score 9.1 out of 10
Enterprise companies (1,001+ employees)
Since 2004, Mandiant has been a partner to security-conscious organizations. Mandiant’s approach helps organizations develop more effective and efficient cyber security programs and instills confidence in their readiness to defend against and respond to cyber threats.
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Pricing
LogMeIn Resolve
Mandiant Advantage Attack Surface Management
Editions & Modules
Remote Access
$29
per month
Remote Support Plus
$55
per month
Standard Endpoint Management
$70
per month
Premium Endpoint Management
$78
per month
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Pricing Offerings
LogMeIn Resolve
Mandiant Advantage Attack Surface Management
Free Trial
Yes
Yes
Free/Freemium Version
Yes
Yes
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
Required
Additional Details
Discount available for annual pricing. MDM is available as a standalone or as an add-on. Additional endpoints and agents and save up to 20%
It is better in every way. Intuitively designed, great UI, easy to install and go live, great out of box training videos and features are constantly being improved and supported
LogMeIn Resolve represents a distilled and clean RMM and ticket management system. Autotask has a lot of great features that might be unnecessary for a smaller organization's internal use. Sometimes a team just needs to get in and have that higher overview without setting up a …
At the time that we tested and selected a remote access tool, GoTo was superior to the other options tested. Then came the issues with ctrl+key and shift+key combos which detracted from all of the things that made GoTo the best option. Until these are fixed GoTo will remain …
We traditionally utilize all related products to support our end users in a remote environment. This requires that we have access to their systems, typically monitored, via a screen share session where we can use built in functionality such as file sharing. This allows us to …
Go to offer all-in-one functionalities without compromising organizational security and policy. Go-to is versatile compared to other systems like JIRA and is suitable for medium organizations. It has all the support options required. Like web meetings, conversational ticketing, …
GoTo Resolve is not necessarily an app that I personally chose to use in my organization; this is just one of many that I have interacted with and experienced through the different organizations that I have worked at over the years. However, I will say that I enjoy the engaging …
Intune does not have remote desktop. Intune also does not do 3rd party patching very well. Manage Engine Desktop Central requires a VPN Client to access the remote clients. It also requires quite a bit of configuration to work well. GoTo Resolve is the most complete tool I …
In NinjaOne, The ticketing system may benefit from additional features like the option to use a custom domain for the support email address, as it is currently rather basic. Additionally, it has issues with correctly displaying photos, either not showing up at all or removing …
ServiceNow is robust and highly scalable, often favored by larger enterprises, while Zendesk and Freshservice offer user-friendly interfaces and customizable workflows that cater to smaller to mid-sized businesses. Now, comparing GoTo Resolve to these platforms, it stands out …
GoTo Resolve allowed us to consolidate our product suite in half, saving us nearly 80% of the cost annually. While there are certain features that felt smoother with their other products, such as the file transfer simplicity found with GoTo Assist... those small road bumps are …
Transferring large files using TeamViewer is practically impossible. During unstable internet connectivity, GoTo Resolve behaves fairly well when compared to TeamViewer.
I decided to go with Mandiant Advantage Attack Surface Management because it offers a range of features performs excellently and is easy to use. What I really appreciate about Mandiant is their commitment, to innovation and their proven track record, in ensuring security.
I don't think I have ever encountered a scenario where LogMeIn is inappropriate. I work directly with customers 80% of the time, and even when I need to help a fellow IT professional out, LogMeIn is my go-to option. Viewing and reviewing all the units I manage is very helpful; it saves me a lot of time, especially after the frequent long-term power outages (where it surpasses the USP's protection) we often experience in our area.
Many companies that have an presence can benefit from using Mandiant ASM to identify and manage their internet facing assets, like web servers, email servers and DNS servers. This helps reduce the risk of cyberattacks targeting these assets.However smaller organizations with exposure might not always need the extensive attack surface monitoring provided by Mandiant ASM. For example a small company with one website may not require much monitoring, as a larger corporation.
Mandiant ASM combines sources of information such, as assets through the internet cloud resources and suppliers from third parties. This comprehensive approach provides organizations with an understanding of their external attack surface.
With scanning Mandiant ASM identifies threats and vulnerabilities present on the external attack surface and promptly notifies users. Whenever a new threat or vulnerability is detected an alert is generated to empower enterprises to take action in mitigating the risks.
Mandiant ASM assesses risks based on their likelihood of exploitation impact on organizations and severity. This prioritization enables organizations to focus their efforts, on addressing the risks effectively.
It would be nice to have a one-click launch capability. There are times when walking through a user who isn't experienced that they have a hard time launching the program.
A batch file that launches a network connection and the program at the same time.
To enhance user experience it would be beneficial to make the interface more user friendly and easier to navigate. This can be achieved by simplifying the layout offering help when needed and utilizing terminology that's easily understandable.
Additionally incorporating reporting features that are customizable will empower users to generate reports tailored to their individual requirements.
In order to enhance the solutions efficiency optimizing the code and implementing data structures would prove valuable.
To us, it just works. and it is what our users are comfortable with. It covers all the remote issues that we as an IT department encounter. We have grown to like it and we also have grown to like the Citrix product family. We really can't find anything that would keep us from renewing.
From a receiving perspective, this software has been really easy to use. There is also the capability to have mobile device management so this is applicable to a variety of platforms and devices that may need troubleshooting. The reason I am not rating it a full 10 points is because I notice the lag time for the mouse is a little delayed on a consistent basis.
Usually available without a problem, although sometimes calls get dropped or users sit in empty meeting rooms while waiting for an admin to arrive, while the call is actually going on.
If you are connected to someone with proper bandwidth, there are no issues at all. With all things, if you connect to someone with dial-up (yes, it still exists), the performance is terrible.
The software runs well overall once installed. It is easy to use and very intuitive from both the technician standpoint and the customer standpoint. There are not a lot of problems or issues with the software, and it doesn't have a big effect on system resources once installed, or when running. It would not be a 10 since the cost of the licensing is one drawback
GoToAssist SeeIt was very easy to implement. As long as your techs have a basic understanding of most remote support tools they will be able to understand this product easily.
At the time that we tested and selected a remote access tool, GoTo was superior to the other options tested. Then came the issues with ctrl+key and shift+key combos which detracted from all of the things that made GoTo the best option. Until these are fixed GoTo will remain inferior in functionality compared to other options where these items work the same as they do in Windows.
I decided to go with Mandiant Advantage Attack Surface Management because it offers a range of features performs excellently and is easy to use. What I really appreciate about Mandiant is their commitment, to innovation and their proven track record, in ensuring security.
LogMeIn Resolve has increased productivity for our support teams with the addition of camera share. Not only are we able to remote into workstations, but with camera share we can utilize end user and customer phones to visually see physical setups to troubleshoot some situations on the fly.
Unattended support now requires the agent to enter in a signature key as an extra layer of security before accessing a device, which further improves the safety of all devices registered for unattended.
Automation plays a role in saving time by streamlining operations related to attack surface management. These include automated asset discovery, vulnerability scanning and continuous monitoring of threat intelligence. As a result security teams can allocate their efforts towards projects such as security planning and incident response.
ASM provides a view of the external attack surface, for businesses encompassing internet facing assets, cloud resources and third party vendors. This enhances the understanding of assets enabling organizations to identify and prioritize risks effectively and make decisions on security investments
One notable advantage is cost savings. By eliminating the need to purchase and maintain security tools ASM becomes a solution for enterprises. It can replace products, like asset discovery tools, vulnerability management tools and threat intelligence feeds with its capabilities.
