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LogMeIn Resolve vs. Oracle Service

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LogMeIn Resolve

239 Reviews and Ratings

Oracle Service

235 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    LogMeIn Resolve

    Score8.1 out of 10
    		N/ALogMeIn Resolve is an IT management and support solution designed to help organizations take control of their IT infrastructure. The platform combines features like remote monitoring, access, and support with tools such as ticketing, AI-assisted task automation, and patch management.

    $29

    per month

    Oracle Service

    Score5.1 out of 10
    		N/AOracle Service is the help desk and customer experience management platform from Oracle. The technology was developed and supported by RightNow Technologies as RightNow CX for cloud-based call center automation, until that company's acquisition by Oracle in 2011 for about $1.5 billion.N/A
    Pricing
    LogMeIn ResolveOracle Service
    Editions & Modules
    Remote Access
    $29
    per month
    Remote Support Plus
    $55
    per month
    Standard Endpoint Management
    $70
    per month
    Premium Endpoint Management
    $78
    per month
    Premium
    Contact Sales
    No answers on this topic
    Offerings
    Pricing Offerings
    LogMeIn ResolveOracle Service
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsDiscount available for annual pricing. MDM is available as a standalone or as an add-on. Additional endpoints and agents and save up to 20%—
    More Pricing Information
    Features
    LogMeIn ResolveOracle Service
    Incident and problem management
    Comparison of Incident and problem management features of LogMeIn Resolve and Oracle Service
    Feature
    LogMeIn Resolve
    -
    Ratings
    Oracle Service
    7.5
    78 Ratings
    Organize and prioritize service tickets00 Ratings7.073 Ratings
    Expert directory00 Ratings7.553 Ratings
    Subscription-based notifications00 Ratings7.057 Ratings
    ITSM collaboration and documentation00 Ratings6.750 Ratings
    Ticket creation and submission00 Ratings9.074 Ratings
    Ticket response00 Ratings8.074 Ratings
    Self Help Community
    Comparison of Self Help Community features of LogMeIn Resolve and Oracle Service
    Feature
    LogMeIn Resolve
    -
    Ratings
    Oracle Service
    7.3
    74 Ratings
    External knowledge base00 Ratings6.865 Ratings
    Internal knowledge base00 Ratings7.774 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of LogMeIn Resolve and Oracle Service
    Feature
    LogMeIn Resolve
    -
    Ratings
    Oracle Service
    7.2
    76 Ratings
    Customer portal00 Ratings7.569 Ratings
    IVR00 Ratings7.635 Ratings
    Social integration00 Ratings4.746 Ratings
    Email support00 Ratings7.874 Ratings
    Help Desk CRM integration00 Ratings8.654 Ratings
    User Ratings
    LogMeIn ResolveOracle Service
    Likelihood to Recommend
    7.4
    (110 ratings)
    5.1
    (89 ratings)
    Likelihood to Renew
    9.0
    (15 ratings)
    10.0
    (9 ratings)
    Usability
    7.6
    (90 ratings)
    10.0
    (5 ratings)
    Availability
    8.9
    (2 ratings)
    10.0
    (1 ratings)
    Performance
    9.0
    (1 ratings)
    9.0
    (1 ratings)
    Support Rating
    8.7
    (6 ratings)
    10.0
    (7 ratings)
    In-Person Training
    -
    (0 ratings)
    9.0
    (1 ratings)
    Implementation Rating
    9.1
    (4 ratings)
    9.0
    (4 ratings)
    Configurability
    -
    (0 ratings)
    9.0
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    5.0
    (11 ratings)
    Product Scalability
    -
    (0 ratings)
    10.0
    (1 ratings)