LogMeIn Resolve vs. Vivantio
| Product | Rating | Most Used By | Product Summary | Starting Price |
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 LogMeIn Resolve | Score8.1 out of 10 | N/A | LogMeIn Resolve is an IT management and support solution designed to help organizations take control of their IT infrastructure. The platform combines features like remote monitoring, access, and support with tools such as ticketing, AI-assisted task automation, and patch management. | $29 per month |
 Vivantio | Score8.2 out of 10 | Mid-Size Companies (51-1,000 employees) | Founded in 2003, Vivantio is a provider of customer service optimization software and solutions for B2B service teams. By combining enterprise-level software with the flexibility of a cloud-based solution, Vivantio provides a unified service management platform. The platform scales to meet the complex business needs of large, multi-site organizations, to optimize workflows across several departments including IT, operations and customer service. | $5,940 per year (5 user licenses) |
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| Entry-level Setup Fee | No setup fee | Required | ||||||||||||||
| Additional Details | Discount available for annual pricing. MDM is available as a standalone or as an add-on. Additional endpoints and agents and save up to 20% | Access to the Vivantio Platform always includes: 1) every available feature, 2) the user's choice of data centers, 3) in-house professional services, 4) a Customer Success Manager, 5) US and UK telephone, email, and self-service support. Pricing varies based on number of licenses: 500 system users - $59 per named license / $89 per concurrent license 200 users - $69 / $104 100 users - $78 / $118 50 users - $83 / $125 25 users - $91 / $137 15 users - $95 / $143 5 users - $99 / $149 Enterprise licensing available for teams >500. Volume discounts start at 15 users and continue to rise to 40%. Educational institutions automatically qualify for a 5% discount; non-profits for 10%. Pricing is per user, per month, paid annually. | ||||||||||||||
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| Incident and problem management |
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| LogMeIn Resolve | Vivantio | |
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| Likelihood to Recommend | 7.4 | 8.2 |
| Likelihood to Renew | 9.0 | - |
| Usability | 7.6 | 9.1 |
| Availability | 8.9 | - |
| Performance | 9.0 | - |
| Support Rating | 8.7 | - |
| Implementation Rating | 9.1 | - |