LogRhythm NextGen SIEM Platform vs. RackFoundry Total Security Management (discontinued)

LogRhythm is good for providing a comprehensive view of the environment. It gives a great outline of whatever is going on in our servers and systems regarding security malfunctions. The SIEM sends real-time notifications when there are some occurrences; like creating a new user and inappropriate login attempts. It also avails a good use case that meets our HIPAA compliance.

Incentivized

I would not recommend RackFoundry to any company whatsoever. At first it seems like a viable solution for the cost. Offering SOC monitoring, implementation and deployment all-in-one seems like a great deal. However it all falls apart when push comes to shoves. As it currently stands we are just over a year into our deployment. All we have to show for it is a fancy web app that does not display any information. In the year that this deployment has been ongoing it has taken us a few months just to get the virtual appliance installed. Then it was another few months of back and forth until we finally got credentials. Then when I finally logged in we began the process of deploying agents and began collecting data. Shortly afterward things began to stall to where they are now. We faced major issues with the web app, scans were not running, assets were not reporting in and data and reports were not being generated. After doing some more research and googling I realized that we were not alone with these issues. Countless other reports from companies who have had similar issues to ours. Each time I ask when the issues were going to be resolved, I got the same answer every time: "The next release should fix the issues you have been experiencing", only for the next release to come, and the issues remain.

• LogRhythm is a great SIEM to learn content on because the building blocks are very intuitive and easy to implement. All of the concepts relevant to content development are literally represented as drag and drop building blocks that can be easily manipulated.
• The statistical building blocks contain powerful anomaly detection capabilities that are extremely difficult to implement in other SIEMs or not possible at all.
• LogRhythm does better event classification than any other SIEM by far. My team typically drops all classification schemes from default installations of SIEMs and rebuilds them from scratch. I can actually use LogRhythms event classifications in rules without worrying about excessive partial matches or correlating unwanted events.

Incentivized

• All-in-one solution that covers all the essentials and basic of security needs
• Unique methodology way for cost effective enterprise security solution
• Help exceed compliance as their interface allows you to tailor your compliance needs
• Simple and friendly customizable user interface dashboard
• Unique function: Ask an Expert
• Premium fully manage automatic updates with access
• Deployable Security Modules that encompass IPS/IDS/SIEM/VA/FW
• Knowledgeable engineers, who helped improve our overall infrastructure by making it more secure

• While searching for log events is quick, the interface isn't as user-friendly as other SIEM products.
• Many of the administrative/management functions are only available through the full LogRhythm desktop console, not through the web console.
• The LogRhythm agent, when used for FIM and RIM, is very memory intensive.

Incentivized

• Product they offer does not work.
• Time to implement is unbelievably long.
• Services they offer are so far, non-existent.

LogRhythm is focused on SIEM. That is their core business. Cost of operations, feature set and ease of use. The Log Rhythm support team is outstanding. Overall reliability is good. Reporting module needs some improvement and LR is promising that there will be significant improvements in future releases.

Incentivized

LogRhythm does a rather decent job of making the functionality advanced (allowing for advanced keyword & field searching, use of "AND" as well as "OR" statements in the search bar) while keeping it accessible (by not requiring a specific syntax to do quick searches). This combined with a user interface that has headings and labels that are intuitive is very helpful.

Incentivized

Support has always been fantastic for this product compared to many other support providers I've worked with. They are always very friendly and seem to be well trained and knowledgeable and never have to wait long for a solution. We usually get the issue fixed in the first call, but also we really haven't had to use support a ton so that's also a plus

Incentivized

• Buy professional services.
• Buy and implement the system if possible.
• Remember that the end point log configuration may require other teams in your company to assist you in getting the desired logs from all resources.
• Attend the end user and daily operations training after a period of usage so you are not overwhelmed with information on concepts not yet seen.
• Don't be afraid to call for help during your first months of use.
• Don't close any ticket until you are sure the expected results are verified.
• Use the community forums to discuss issues with your peers.
• Watch the training videos offered by L R University.

Incentivized

The only thing we chose LogRhythm NextGen SIEM Platform for is to allow the Security Analysts to work on the dashboards which don't know much about programming and query languages but has good intuition about cyber-security. It is easy to get hands-on compared to Splunk, which has an initial learning curve before being able to start harnessing its true power. Also, the ticketing system is quite fancy and somehow shows us the recent tickets that we need to jump on, which is not in Splunk.

Incentivized

Well I have experience with the big names: SecureWorks, IBM and Splunk. Individually their logging tools are much better than RackFoundry's Total Security Management. This is great for large corporations and urban cities, however not so great for municipalities, mid size businesses and companies who fluctuate between 1-7 members on their IT staff. Why? Because it takes too much of their resources and integration with other products gets a little rough as you will need to configure your preferences to theirs. When a company has stability it is great to have a name brand product, however renewals and upgrade costs can be taxing to an organization.

• We were able to retire a few older log collection platforms that we had in house. There were 2-3 systems doing the job of LogRhythm.
• We were able to bring some part of the analysis of events back in house and not rely on third party MSS.

Incentivized

• Just knowing that we are protected from attacks is our main objective and so far that sense of security is well worth the cost associated with it.