Loop Returns vs. Narvar

I highly recommend Loop Returns to anyone who is looking for a new returns platform. Their solution is fantastic and the service they provide is top notch. However, budget may be a concern for some businesses as they are more expensive than other solutions. I feel they largely justify the cost increase with their support, but not all companies will feel this way.

Incentivized

If you are an e-commerce retailer that needs out of the box functionality to enhance your shipment tracking, then I highly recommend Narvar. The monthly spend far out weighs the cost of having an internal team build this out --- not to mention the time it takes to spin the solution up.

• Very solid base features
• Great team & support
• Easy to use interface

Incentivized

• Their client success team is pretty attentive & helpful.
• Ease of using the tool.
• UX Design of the platform tools

Incentivized

• Benchmarks by industry could be improved
• Shop Now recommendations could be smarter
• Price could be a bit lower

Incentivized

• Adding other functionality beyond the basic technology can be costly for a small to medium business. Narvar's grown rapidly since we started using them and their baseline costs for add-ons are out of our price range for post-purchase/returns.

Incentivized

Once it's set up, it doesn't require much support. We used to have quarterly or bi-annual touch bases with an account person to review our rating and customer usage but haven't heard from them in a while - either because we're too small or they got rid of this interaction. Can't say we miss it though because we can see our rating and feedback, and there is only so much you can do within the confines of the platform without adding on new functionality.

Incentivized

Loop Returns had a better core feature set than Returnly, which is why we selected them - though Loop Returns has since acquired Returnly, so this point is more or less moot.

Incentivized

I haven't seen anything like Narvar exactly. The most similar is the estimated delivery text notification/reference page functionality on Shopify sites.

Incentivized

• Retained revenue exceeds costs every year
• Support team reduces stress on our team to ensure process is working

Incentivized

• Reduce contact center volume.
• Increase NPS.

Incentivized