Maestro vs. Workleap

Maestro is great for managing my membership and is terrific with reservations. At this time I am not sure if there is any scenario where it is less appropriate. I guess it doesn't work well as an interface for a golf shop, for tee times, etc. And, any golf product we get doesn't speak well with Maestro, so maybe golf. But, they may have a solution for that too.

Incentivized

If you don't have an employee engagement and performance platform, Workleap Officevibe will nicely fill that space; it would be best suited to small to medium organizations where there is already conversation to support team engagement, and anonymous surveys are helpful. The one-on-one feature and goals are also useful for proactively and positively engaging the workforce.

Incentivized

• Easy progress reports using a type of "mail merge" built in template
• Reports tab is a nice feature
• Seems fairly stable and reliable

Incentivized

• Drill down from metric to question.
• UX to make it fun and easy to respond (increase response rate).
• Well-designed questions based on analysis across a large dataset.
• Great customer service.
• Team level analysis.

Incentivized

• Guest Names - I do have some difficulty with guest names. Many people want two names on their member profile. When I use Schmoe, Joe And Jane, it capitalizes the A in and. If I use the ampersand I have issues with the name processing. So, just one primary member and no ampersand.
• Creating New Folios - For some reason it is very easy to create a new folio under a member account and you have to finish creating it before you can back out of it. I have done that a few times but not a huge deal.
• Access Levels - Is there an easy to follow list of access levels and what they include? I guess I should ask Maestro this. Maybe not an issue...

Incentivized

• It can feel a bit labor-intensive to set up.
• Set up could be more user friendly.

Incentivized

Maestro is what we are comfortable with and probably what we'll stay with, but it can be slow at times and lacks certain functionalities

Incentivized

Officevibe's user interface for end users is straightforward and well-designed; it looks nice and intuitive. We did have confusion about the brand, with some new employees thinking they were spam emails. Also, the manager's view and getting access to the right visibility can be confusing unless well administrated internally.

Incentivized

I love Maestro support! They are always available or get back to you quickly. The employees that work at Maestro must get treated well because they are always positive and patient on the phone with me. And, even though I am not great with technology they always help me find a solution.

Incentivized

Maestro is the first lodging software I have reviewed. I do not have much other experience with lodging software so I am unable to compare. I do really like that Maestro has the support we need in an ever challenging customer service world. Thanks for being a great tool for our resort!

Incentivized

While both of these products are geared towards office much larger than mine, Officevibe is priced by user so I was able to scale it down to fit us and is much more affordable than 15Five. They didn't have the ability to scale it down so the cost was very prohibitive for us. I can add users as we grow and remove them if necessary so it's always going to stay affordable

Incentivized

• At one point our step pricing was not working properly so we did lose some room revenue. Maestro helped us get this resolved.
• Maestro saves time, which saves money, by having all of our member billing, reservations and more in one location.
• No other impacts that I can think of.

Incentivized

• I love seeing the eNPS. It is a quick reference point to see where our employees approval line lies.
• The executive team gets a deeper look at the feelings of employees to see if problems are brewing.

Incentivized