MagicOrange vs. ServiceNow IT Service Management
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 MagicOrange | N/A | N/A | MagicOrange is a cloud-native, enterprise IT Financial Management solution, incorporating a cost allocation platform to correlate and assign IT, shared services and direct divisional spend to business activities. MagicOrange helps users to understand an organization's profitability and costs, utilise assets efficiently, show accurate profit margins and reduce manual effort. | N/A |
 ServiceNow IT Service Management | Score8.7 out of 10 | N/A | Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management. | N/A |
| MagicOrange | ServiceNow IT Service Management | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules | No answers on this topic |
| ||||||||||||||
| Offerings |
| |||||||||||||||
| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | ITSM Pro and ITSM Enterprise also are available with optional "Plus" add-ons. These include AI Agents, an AI Agent Studio, and other features that augment the capabilities of the platform using AI Virtual Agents to automate tasks. | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| MagicOrange | ServiceNow IT Service Management | |||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Incident and problem management |
| |||||||||||||||||||||||||
| ITSM asset management |
| |||||||||||||||||||||||||
| Change management |
| |||||||||||||||||||||||||
| MagicOrange | ServiceNow IT Service Management | |
|---|---|---|
| Likelihood to Recommend | - | 10.0 |
| Likelihood to Renew | - | 9.0 |
| Usability | - | 9.0 |
| Availability | - | 10.0 |
| Performance | - | 9.0 |
| Support Rating | - | 7.3 |
| Online Training | - | 1.0 |
| Implementation Rating | - | 10.0 |
| Product Scalability | - | 10.0 |