ThreatDown, powered by Malwarebytes vs. SentinelOne Singularity

I would absolutely recommend Malwarebytes Endpoint Protection to a colleague and I have recommended it to many of my peers in the IT world. Malwarebytes is well suited for any environment that requires protection from mal/ransomware which is most companies these days. In particular for companies that host their own big data that the operation of the company relies on. The only place Malwarebytes Endpoint Protection may not be AS appropriate would be one where there is near zero reliance on computers, networks and data.

Incentivized

It works extremely well for investigating the root cause analysis of events because you can see so much detail into what was happening before, after, and around the detective incident. A weak point would be when the AI gets a little over-aggressive or doesn’t quite understand the use case for specific tools. Our RMM tool was detected as a pup.

• The biggest plus with this software is that you can manage all the clients from a management console. You can push the install/updates through it. If the client cannot connect to the management console, then it will update directly from their website. This means you are always up to date and protected.
• The software on the client machine has very low overhead so it doesn't affect the performance.
• You can create policies based on the types of users or by the department. You can customize these policies so it will let you micro-manage the clients.

Incentivized

• SentinelOne provides excellent protection against known and unknown attacks to our endpoints.
• The recovery option provides a fast, first line of defense against ransomware and other system damaging attacks.
• SentinelOne requires minimal administrative support making it a very cost effective and efficient solution.

Incentivized

• poor customer service
• dashboard says product is working EVEN THOUGH IT WAS NOT!
• slow response to concerns that should be easy to remedy
• creates baggage which caused certain computers and the network to run more slowly
• caused 3 computers on our network top have windows errors and network issues

• Possibly for compatibility with legacy Windows OS's and non Windows OS's.
• Some settings are greyed out and unable to change but I believe this is to protect you from making a bad configuration change.
• Could do better with reporting at the base level subscription.

Incentivized

When I first used the tool in my home systems MANY years ago, I wished for a Business version. I was once at a focus group for a major antivirus company, and one attendee’s feedback to “what could we do better?” was “buy out MalwareBytes and add it to your tool”. I’ve used the Business version since it first became available, and have continued to be a dedicated user through the many iterations and improvements

Incentivized

Reliable for simple installation and above all efficient

Incentivized

It simply works. It doesn't require the hand-holding and monitoring that some other solutions do. It's simple to deploy and maintain, and adding custom content such as Exceptions require minimal effort. I’ve had to add a few exceptions for internal-use, in-house-developed tools, but it’s quite simple to do so within the online interface

Incentivized

There are some minor issues with the platform that can be mildly frustrating, but the overall performance, peace of mind, and ROI make it worth using. The management console is intuitive and easy to learn, the endpoint clients are simple but give IT professionals enough data to make management easy and simple

Incentivized

Whenever I've had a query for the support team, they have got back to me very quickly, and given me very well detailed advice on fixing whatever the issue I had was. They also pointed me to help documents and such where I could find more information if I needed

Incentivized

Their support is good and quick to respond. The one issue we faced was when a non-protection issue arose there was a lot of dancing around trying to figure things out. This was frustrating as it took significantly longer to figure out issues. Lots of repetitive log gathers, screen caps, uninstalls that never seemed to resolve issues. Eventually, the product would be updated and the issue seemed to be resolved, but seemed to be the only solution.

Incentivized

I first implemented this more than 10 years ago, when it required an in-site setup with SQL Server (or SQL Express), and even that was pretty easy. With the move to centralized web management some treats ago, it’s become even easier to deploy

Incentivized

I think Malwarebytes Endpoint Protection is hands down better from any point of view other than price. Malwarebytes is a little bit more costly than Webroot. However, Malwarebytes detects more threats, protects against more malicious URL's, allows more in customization of policies, has better administration GUI, and has better means of implementation.

Incentivized

In the distant past we had used iSensor through Dell. I can't say much about iSensor because we never really had it show any incidents or activity or reports. It might be better these days but from what I can tell, SentinelOne is the Gold Standard currently.

Incentivized

• Other than over billing our company by $6,821.76, our clients are very happy with our approach to network security and malware protection
• Our service and lack of data breaches (do in part to Malwarebytes) has allowed us to retain our client base for over two decades.

• SentinelOne has already proved its value by stopping attacks that would have gone otherwise unnoticed until much later in their infection process.
• The Vigilance team has provided quick response to threats that were not easily contained via the automated response SentinelOne's agents provide. This has given us a significant piece of mind.

Incentivized