ManageEngine OpManager vs. NETSCOUT TruView

OpManager offers a set of advantages that allow it to adapt to the needs of the company, guaranteeing effective monitoring of the application networks used in our organization. It has an intuitive and easy-to-use interface. The initial setup went smoothly and in a decent amount of time.

Incentivized

As a application it stands for what it offers. One single box, one single price, and the rest is part of the experience of the IT Teams to get the most from a quite complete solution. Visual TruView has an amazing dashboard that can be customized to meet the needs of the business, and can get involved in the ITSM development insights to leverage SLA monitoring. It has a well sustainable discovery engine to get the specs of applications, servers and sites. If you're looking for a solution that can give you reporting advantages this is it, but you need to get yourself into this solution from day one to design a proper strategy for its deployment. For less complex companies I strongly recommend to find a solution that can take you to parallel result with less investment.

Incentivized

• We changed our RDP port to a non-standard port and monitor servers by that instead of a simple ping. Systems that are busted will still respond to pings.
• The dashboard shows us any drives that are almost full. We check this when we do our monthly maintenance.
• Monitoring Windows services and event log events and sending notifications when things don't behave as expected.

Incentivized

• The app monitoring gives you the details to set different filters and do a quick identification of the root cause of the problem.
• Remarkable ability to store details of performance to analyze baselining, run advance troubleshooting, error detection and catalog by trends.
• The ability to sync with a device/interface whether is physical or virtual gives me the standpoint to set analysis upon network traffic across LAN or WAN and also get the insight of Cloud segments, setting the triggers to find out where the behavior changes to non-production traffic.

Incentivized

• Adding devices to existing groups and applying a group-wide parameter.
• Email alerts can be a bit challenging depending on how email is managed within a company, sometimes adding ManageEngine OpManager to the allowed relay list for Exchange is necessary to receive any alerts

Incentivized

• Product features are sometimes overwhelming if the IT team is not used to this technology. For a small and mid-size company, the number of settings and work that is needed to implement the solution could be a long and exhausting process.
• A "lite" version of Visual TruView could help a lot to small sized environments looking to develop the solution.
• I would like to add some mitigation tools for simple/common problems that could be easily managed by a monitoring tool like Netscout TruView.

Incentivized

This product works very well for our organization, and it would be hard to not have a tool like this going forward

The rating I provided is based on the product quality, experience (I have been using OpManager for almost the last 4 years), and relevance of the information/response I generated through Manage Engine OpManager. I have also received good support from OpManager.

At first, we were not able to add our Avaya switches to the configuration backup module, our partner tried to help, but they did not find the solution, we had one remote session with tech support of ME and they solve the problem.

Incentivized

As mentioned before, our deployment success depended on their expertise. Recommendations and overall response from their support engineers was out of this world. We, as supporters ourselves, are very critical in regards to the response times and knowledge of support services representatives. Often they just want to resolve your ticket not caring about the result, or focus only on the performance review we could give them. That's a standard behavior in most overseas support centers. The TruView engineers and management cared about us, our needs, and how they delivered the help we needed.

Incentivized

We have an existing relationship with Manage Engine. Manage engine was a better product in comparison with the other products. It has as option to have addons like network configuration Manager, Firewall log analyzer, switch port mapper, Ip address manager and packet analyzer. Manage engine has an excellent customer support who are always available and response is quick

Incentivized

All of them have outstanding performance. They deliver excellent insights and I think we would be able to work with any of them. However, Netscout goes beyond expectations in regards to support. TruView is able to give you very detailed and specific information that would help in the early detection of performance problems and hardware failures. However, without the appropriated guidance through the setup steps, It could take a lot of time to get the desired results. Their help is invaluable. The support team was there to hold our hands through all this set up to assure that we reached the monitoring level we expected from the tool. That is sometimes more important than features.

Incentivized

• ROI has very much increased as we are able to fix issues in a faster manner.
• Monitoring for system administrators has become easy using ManageEngine OpManager getting a centralized view.
• Alerts are helping during odd hours where manual intervention is not possible.

• Overall response time to a failure detection has greatly improved since we started using this tool.
• We were able to centralize our NOC in one building. Before that, we had older and obsolete monitoring tools that required highly skilled network technicians to test and monitor our network health.
• Preventive actions can be programmed in advance thanks to the product's early issue detection.
• It took more time that we expected to have the system up and running as we desired. It takes a lot of teamwork and it is very time-consuming.

Incentivized