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SolarWinds Dameware Remote Support (DRS) vs. ManageEngine Remote Access Plus

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    SolarWinds Dameware Remote Support (DRS)

    Score7.3 out of 10
    N/ADameWare Remote Support from Austin IT company SolarWinds is remote administration software for the remote control of desktops, laptops, and servers behind or outside the firewall, allowing registry editing, restart services, logging activity, account and password management, and more. The mobile app also provides access from a phone or tablet. DameWare Remote Support licensing is per technician, the number of end-user remote machines is irrelevant; one technician may receive a license for…

    $520

    one-time fee

    ManageEngine Remote Access Plus

    Score8.2 out of 10
    Mid-Size Companies (51-1,000 employees)
    Remote Access Plus is a secure and comprehensive enterprise troubleshooting solution that helps system administrators and IT help desk technicians to remotely resolve troubleshooting requests. The vendor says this solution provides powerful remote desktop sharing, over 12 diagnostic tools, wake on LAN, remote shutdown and precise reporting system, which enables users to seamlessly access and rescue computers at lightning speed. According to the vendor key features and business…

    $145

    access for 5 techs and 50 computers billed annually

    Pricing
    SolarWinds Dameware Remote Support (DRS)ManageEngine Remote Access Plus
    Editions & Modules
    Dameware Mini Remote Control
    $370
    one-time fee
    Dameware Remote Support
    $520
    one-time fee
    Standard
    $145
    access for 5 techs and 50 computers billed annually
    Professional
    $195
    access for 5 techs and 50 computers billed annually
    Standard
    200$
    access for 5 techs and 50 computers billed annually
    Professional
    300$
    access for 5 techs and 50 computers billed annually
    Offerings
    Pricing Offerings
    SolarWinds Dameware Remote Support (DRS)ManageEngine Remote Access Plus
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsDameWare Remote Support and Mini Remote Control are licensed based on the number of technician users that use the software for remote administration. There are no limits or restrictions for the number of end-users supported or the number of remote endpoints/computers supported. As you buy higher counts of licenses, the per-seat pricing goes down giving you a reduced total price.Remote Access Plus comes free with access up to 10 computers. Pricing options are determined by the number of technicians and the computer range needed. Pricing represented here allows for 5 technicians and a computer range of 50. Additional technician licenses can be purchased at an additional cost.
    More Pricing Information
    Community Pulse
    SolarWinds Dameware Remote Support (DRS)ManageEngine Remote Access Plus
    Considered Both Products
    SolarWinds
    No answer on this topic
    ManageEngine, A Div of Zoho Corporation Pvt Ltd
    Chose ManageEngine Remote Access Plus
    Great value for money, reduces the time technicians spend trying to access remote desktops, screenshots allow us to document fixes, the ability to reach multiple platforms is essential and works really well. The ability to transfer files back and forth between the remote …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    SolarWinds Dameware Remote Support (DRS)ManageEngine Remote Access Plus
    Remote Administration
    Comparison of Remote Administration features of SolarWinds Dameware Remote Support (DRS) and ManageEngine Remote Access Plus
    Feature
    SolarWinds Dameware Remote Support (DRS)
    8.6
    65 Ratings
    ManageEngine Remote Access Plus
    7.9
    6 Ratings
    Screen sharing10.053 Ratings8.76 Ratings
    File transfer10.050 Ratings8.26 Ratings
    Instant message8.347 Ratings7.66 Ratings
    Secure remote access with Smart Card authentication8.716 Ratings7.73 Ratings
    Access to sleeping/powered-off computers9.035 Ratings7.66 Ratings
    Over-the-Internet remote session8.548 Ratings8.06 Ratings
    Initiate remote control from mobile9.025 Ratings00 Ratings
    Remote management of servers & workstations9.158 Ratings8.46 Ratings
    Remote Active Directory® management7.239 Ratings00 Ratings
    Centralized management dashboard8.238 Ratings7.96 Ratings
    Session record8.55 Ratings7.64 Ratings
    Annotations7.94 Ratings00 Ratings
    Monitoring and Alerts8.75 Ratings7.34 Ratings
    Multi-platform remote control7.131 Ratings8.06 Ratings
    User Ratings
    SolarWinds Dameware Remote Support (DRS)ManageEngine Remote Access Plus
    Likelihood to Recommend
    8.3
    (66 ratings)
    8.2
    (6 ratings)
    Likelihood to Renew
    9.0
    (13 ratings)
    -
    (0 ratings)
    Usability
    9.0
    (10 ratings)
    -
    (0 ratings)
    Availability
    9.0
    (1 ratings)
    -
    (0 ratings)
    Performance
    8.5
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    5.0
    (9 ratings)
    -
    (0 ratings)
    In-Person Training
    9.0
    (1 ratings)
    -
    (0 ratings)
    Online Training
    9.0
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    5.0
    (8 ratings)
    -
    (0 ratings)
    Configurability
    9.5
    (2 ratings)
    -
    (0 ratings)
    Ease of integration
    9.5
    (2 ratings)
    -
    (0 ratings)
    Product Scalability
    8.0
    (2 ratings)
    -
    (0 ratings)
    Vendor post-sale
    9.5
    (2 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    9.5
    (2 ratings)
    -
    (0 ratings)