Manhattan Active® Customer Engagement vs. Universal Connectivity Icall Suite
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Manhattan Active® Customer Engagement | Score8 out of 10 | N/A | A solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard. | N/A |
 Universal Connectivity Icall Suite | N/A | N/A | Although there are now many channels of communication, the telephone remains the preferred method for immediate customer interaction and is a source for significant insight. Conversations happen in real-time, providing instant feedback for better decision-making. Icallsuite enables clients to Monitor Customer Interactions to Improve Customer Experience as well as Measure Individual and Team Performance. Supervisors can review agent performance and resourcing in line with business KPIs.… | N/A |
| Manhattan Active® Customer Engagement | Universal Connectivity Icall Suite | |||||||||||||||
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| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
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| Manhattan Active® Customer Engagement | Universal Connectivity Icall Suite | |
|---|---|---|
| Likelihood to Recommend | 8.0 | - |