MaritzCX vs. Retently

I think MaritzCX was a great option for internal and external surveys. I used it for feedback from clients who attended events. It gave me a clean report to show executive leadership about anything from venue, parking, food, and entertainment. It worked for event registration to save money using only one software. I used it for clients to sign up for events. Less of a clean report but works.

Incentivized

In my opinion, the customer service is a big let down. I think the product is decent. Imagine spending 3 weeks and not being supported for onboarding which, in my experience, is rarely seen in today's time. So we do not recommend the product

Incentivized

• Easy to use format (not HTML coding knowledge required)
• Detailed reports
• Ability to save and re-use same themes and surveys

Incentivized

• Ability to customize look of survey limited
• Some reports in CSV were a mess to fix up
• Support seemed limited

Incentivized

MaritzCX was actually to only survey software I have used. No comparison to describe in this section

Incentivized

• Saved our department from needing to purchase additional event software
• I was not responsible for actual purchase of MaritzCX

Incentivized