The MasterControl Quality Excellence suite bundles a number of products supporting work quality and compliance including training and exams, incidents and corrective actions (CA), documents and change, and other modules.
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Qualio
Score 7.0 out of 10
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Qualio is an all-in-one quality management platform helping companies maintain compliance, managed documents, audits, suppliers and complaints in one place.
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Pricing
MasterControl Quality Excellence
Qualio
Editions & Modules
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Pricing Offerings
MasterControl Quality Excellence
Qualio
Free Trial
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Free/Freemium Version
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No
Premium Consulting/Integration Services
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No
Entry-level Setup Fee
No setup fee
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Community Pulse
MasterControl Quality Excellence
Qualio
Considered Both Products
MasterControl Quality Excellence
Verified User
Anonymous
Chose MasterControl Quality Excellence
The products we evaluated were considered as potential replacements for MasterControl Quality Excellence. At this time, we continue using MasterControl Quality Excellence primarily due to the significant volume of data in our system and the operational impact of a platform …
MasterControl Quality Excellence is better than Veeva Vault because it's easier to use, faster to implement, and built specifically for highly regulated industries. It offers more flexibility, better integration with manufacturing systems, and strong tools for audits and …
Master control is just so easy to access and navigate. Anyone who is new doesn't really struggle to navigate master control. It also tracks time of when documents should be sign off. This is very important for the company specially when having other people come and audit. Love …
so far Veeva seems to be more user friendly, more robust functionality, and good quality but 3 or 4 times the cost. MasterControl Quality Excellence is good quality, decent amount of functionality and much better bang for your buck.
I have not used anything similar to MasterControl because when it comes to learning on the job training, master control is and appears to be the only one people within my community seem to use, so while I can not compare it to anything at the moment. It's still a great learning …
MasterControl is amongst the very few options that allowed us to satisfy majority of our Quality Management System needs using a single system. The ability for the systems to interact with other QMS aspects was crucial for our decision making. Documents and Training modules are …
Our company was looking for a document control program, and we looked at several companies, but this one we called the Ferrari of document control systems. This company can do so much for than just document control, they can do just about anything you can dream of and more. …
Hands down, MasterControl Quality Excellence worked a million times better than SmartSolve. While SmartSolve was definitely cheaper, we struggled with that system immensely and it only had documents and training for corporate functions because after implementation, it was clear …
MasterControl Quality Excellence is a better user experience. Workday can be confusing and hard to use as far as the interface. Both programs have there services but I feel MasterControl does a much better job at making things easier to find and easier to navigate for whatever …
Dozuki is also used as our site, but it is not nearly as advanced as master control. There are many things and configurations that cannot be completed in the Dozuki platform.
It was selected before I came to the organization. It was chosen by a former employee. I dont think it compares very well for our intended purpose, but it may work for other organizations or industries.
We selected Qualio over Greenlight Guru because of the flexibility offered in adapting the system to support software as a medical device (SaMD) processes. Greenlight Guru was more expensive and very focused on hardware medical devices which did not fit our needs.
Much better suited to a small start-up environment than Green Light Guru. Less suited in terms of usability compared to Q Pulse which has more bespoke configuration options, is easier to configure, and has more modules that interact with each other. Have tried Q Pulse and Green …
Qualio is more intuitive to use and more economical for a small enterprise. I was not working for the company at the time it was selected, although I have experience with several other QMS systems and found Qualio to have some unique properties, such as the configurable …
Qualio has great native editor capabilities and offers great and timely support compared to competitors. Search and audit traceability are inferior compared to other products in the market and there is a lot of scope for improvement here. However, what makes it stand out is the …
Qualio is very flexible in implementing a new QMS. The technical support is outstanding and very responsive. Weekly webinars are a great help in the use of the system. Qualio sends me reminders when company training is outstanding, ensuring I am never late. Team collaboration …
I have not used any other products to be very honest, I am using Qualio, and I am quite happy with everything. They have been really very very great in all aspects, I don't think in the market there are other players delivering the good services. although if i will use any …
We looked at 2 other systems. I'm sorry, but I don't remember what they were. But the reason Qualio stood out for us was the versatility and customizability it had. We could tailor it to be more like the way we wanted to look and feel. The others said that some of the aspects …
The MasterControl Quality Excellence suite is well suited for the life sciences and biotechnology as well as manufacturing companies that could benefit from the regulatory compliance that this suite of products offer. This product is highly recommended for industries that want to reduce paper overhead and digitally transform their QMS into a singular location
I think that Qualio can work for some organizations, but not all. I dont think it is well-suited for a pharmaceutical or medical device company, but this could work for a company that doesnt require FDA oversight, computer system compliance, audit trails, etc. Perhaps this would be useful at an organization where only storage and receipt of documents is tracked, but not necessarily to the level of detail that is expected in the industry
Is flexible enough to customize for use for different types of medical devices, enabling us to integrate it into our processes and support our quality automation initiatives.
Supports a distributed/remote workforce by enabling electronic record-keeping and signatures.
Generally supportive of the quality system regulations we are subject to.
There is no trigger if there is a duplicate document in the system. Since each InfoCard has its document number, unless used simultaneously with someone else, there is no trigger for duplicate documents.
When searching and looking at all the documents on the system, it would be nice to have a time column showing when it was released. All I am currently going off of is taking the document number and the highest, but that also takes time.
You can't get rid of a subtype if you have data associated with it. So if you enter documents a certain way and your team decides to change how, things will be more efficient, etc. You can't delete that subtype until you remove all data from the system, even if you don't need some. It's a big task if you have been using it for a long time.
I would appreciate if similar documents are grouped together. For instance if engineering documents are put in one category and management document in a different category
Qualio has links to external documents but it would be helpful if it linked the user to sections within the document also
I would prefer that users be able to purchase licences directly without contacting a representative
would rate MasterControl Quality Excellence a 7 out of 10 because, while it offers strong compliance tools, centralized document control, and effective audit readiness features, there are still areas that could be improved to enhance the overall user experience. The platform can sometimes feel complex and unintuitive, especially for new users, and customizing workflows to fit specific organizational needs can be challenging. Additionally, integration with other enterprise systems isn't always seamless, which can slow down processes. Despite these drawbacks, the system remains a reliable and valuable tool for maintaining quality and regulatory compliance.
as i already mentioned earlier.... Qualio definitely makes things run smoother, especially with keeping compliance in check and reducing errors. The setup took a bit to get everyone on board, and yeah, the costs can stack up over time. But overall, it’s been a solid tool that’s saved us time and stress, so it’s definitely worth it.
Some tasks require the users and SysAdmin to access multiple modules at a time. For example: to create a training course and an exam for a document in the system, the user needs to finish creating the document in the doc module, then go to the training module to create a course and an exam separately. Ideally, from the document page we should be able to access the training course, which could have some fields auto-populated. And from there, also create and link an exam, all without leaving the document page.
Most features are intuitive and easy to use. My favorite thing is the customer support. If I encounter a problem or don't know how to do something, a real person gets back to me within hours with a detailed solution.
The Technical Support team has grown exponentially over the last couple years. Some front line support staff are new to the system and so know less than the clients do. Back line staff are more seasoned and provide immediate assistance to the front line staff. They have an extensive knowledge bank to assist them as well as client access to most KB articles. Annual user group conference gives us chance to meet the support staff an also to resolve any outstanding issues. Any critical vendor notices are emailed immediately when found and a patch offered at the same time. These are rare, but quickly resolved.
Two great things Qualio has for customer support. 1. They are available online and on the phone, if needed, 24/7 with very friendly and knowledgeable people. Usually, the wait is no more than 10 or 15 min, and while you wait, you can search their online help library. I used to call first, but now I've found that their online help library usually has he answers already and the instructions are clear. Usually, I learn more than I needed. So I now go there first and only call if I don't find anything in the online help library.
I rated the MasterControl in-person training a 10 because it was clear, practical, and well-paced. The trainer explained concepts thoroughly and answered questions effectively. I appreciated the hands-on walkthroughs, which made it easier to understand how to apply the system in real scenarios. Overall, it was a valuable learning experience that boosted my confidence in using MasterControl.
transparent and immediate when the documents are updated. Easy to check on training and customizable to the company's expectations. Allows easy exam creation with GXP assist and the correlation between job codes and courses has proven reliable. What i would advocate is that you see who has trained on the course in the Course Infocard, to the document infocard
The implementation of MasterControl Quality Excellence was largely successful, earning an 8 out of 10. The project was well-structured, and the implementation team provided solid guidance throughout the process. Key milestones were met on time, and the system was configured to meet most of our core requirements. One of the most valuable aspects was the hands-on training and support during go-live, which helped ensure user adoption. However, there were some challenges around data migration and aligning the system’s capabilities with our existing workflows, which required more time and effort than anticipated. Overall, the experience was positive, and the lessons learned have positioned us well for future system enhancements.
MasterControls' user interface is more visually appealing than others I have seen. It enhances the user experience of utilizing MasterControl Quality Excellence and provides clearer visual cues when certain items require attention. Other systems I have used rely on knowing what will execute the functions without much assistance. MasterControl provides additional cues when hovering over items that require entry to provide additional context.
Qualio is more intuitive to use and more economical for a small enterprise. I was not working for the company at the time it was selected, although I have experience with several other QMS systems and found Qualio to have some unique properties, such as the configurable templates and strong search engine.
Paper-based change control processes that previously took weeks have been reduced to days, significantly improving operational efficiency and document turnaround times.
Custom-developed forms within MasterControl Quality Excellence have enabled data validation at the point of entry, which has substantially reduced input errors and deviations. This benefit, however, is dependent on internal developer resources, as the platform functions primarily as a host.
After 15 years of use, poor initial implementation and software limitations created lasting technical debt. System migrations to resolve these issues is still ongoing after years of manual efforts, and unmet functionality continues to impact productivity, forcing additional software purchases to address gaps.
