MatrixCare vs. PointClickCare Core EHR Platform

MatrixCare is well suited for the size of this company and its budget. The support is awesome, very professional, polite and knows what they're doing. It is also well suited for my company based on the type of healthcare, LTC, and rehab. Although I don't use the MDS features, I hear my colleagues say how much they like using them. The providers like that they are able to create their progress notes right into Matrix and I like that too because there are no paper notes needing to scan. The providers also find the dashboard very helpful for knowing what orders need to be signed and which patients are due for visits. I am unaware of any scenarios where MatrixCare is not well suited for my company, as far as my role.

Incentivized

I would describe the positives as: ease of billing; multiple double-checking mechanisms to properly balance census and cash; clear and simple user interface. One not familiar with AR for skilled nursing facilities can obtain good working knowledge of the day-to-day operations likely in less than a fortnight, and can perform independent of on-hand help in three months.

• Keeps everything about the residents in one place and is user friendly.
• We use the notes section so if more than one person is working on something with a resident's file we know what someone else has done as well.
• Billing and posting payments are a breeze.

Incentivized

• PCC's census tracking is exceptional, allowing for Medicare's 100 days to be managed on the MDS and billing part.
• Cash applications are simple to use. Any errors in payments can be investigated immediately to confirm whether the discrepancy is due to inaccurate write-offs, billing, and even census.
• The month-end closing process is clean and efficient, allowing the billers to ensure all matters for the previous month have been satisfactorily addressed.

• the MDS section doesn't always register that a section has been signed and completed, showing up on the dashboard as still needing to be done.
• The MDS section will state you're still "in" someone's MDS when you're complete. There have been multiple times where I've had to fully log out of Matrix to be "logged out" of someone's MDS even though I had signed.

Incentivized

• Sometimes the platform is slow to load.
• I'd like to see the ability to search for patients using both the first and last name. Currently it's only one or the other.
• I'd be interested to see the ability to change the color of the interface.

Incentivized

Overall great product. Reporting could be much better and they are working on that.

I have implemented PCC in over 100 buildings and have used it for almost 5 years. I can count maybe 2 times in 5 years when PCC downtime caused an issue for our facilities. I would say their availability rating exceeds a 10 compared to other software systems.

I have not had any problems with MatrixCare; however, I do not use the whole system and have not had to call MatrixCare or have support from them so I'm not the best to comment on that.

Incentivized

If by "overall support" you mean "customer service," only once were they unable to provide the assistance I needed--but it wasn't an important element of my job so no matter.

Have already stated. People learn differently and PCC needs to adapt to that model instead of all eLearning. Offer the client different learning packages.

MatrixCare is more updated, when we used our old program is was stuck in the past and was built when we were a much smaller company. MatrixCare is a one-stop-shop so that is why we picked it. There was another company we looked at but we didn't go with it because of the layout of the program.

Incentivized

PointClickCare Core EHR Platform was selected because it is organized much more cleanly than MatrixCare. In PointClickCare Core EHR Platform, patient EHRs are laid out in such a way that accessing different kinds of information is a lot quicker than it is in MatrixCare. In PointClickCare Core EHR Platform, all of the tabs (profile, census, DX list, progress notes, assessments, etc.) are easily accessible with just one click. In MatrixCare this is not the case, as you must first click into another menu before being able to access other tabs. Also the overall look of PointClickCare Core EHR Platform is more professional and streamlined.

Incentivized

• Having gone from paper charting it has reduced paper waste and streamlined delivery of nursing services/documentation.
• It has allowed us to track and share documents across many users at one time.
• The unreliability has been challenging for our team with several outages resulting in delay of care.

Incentivized

• The platform has helped to increase productivity within our organization.
• Increased workflow efficiency leading to less hours spending time compiling data.
• Allowed our organization to expand the number of business opportunities -- the increased workload is manageable due to PointClickCare Core EHR Platform's usability.

Incentivized