Mattersight Behavioral Analytics (discontinued) vs. Playvox
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Mattersight Behavioral Analytics (discontinued) | Score7.4 out of 10 | Enterprise companies (1,001+ employees) | Mattersight Behavioral Analytics, alternately known as Nexidia Analytics after Mattersight's acquisitions by NICE Systems, was a tool used to identity behavioral trends occurring in customer service, and help organizations to identify coaching opportunities. The product is no longer available for sale. | N/A |
 Playvox | Score7 out of 10 | N/A | Playvox, headquartered in Sunnyvale, California, offers their call center agent monitoring, coaching and QA platform, designed to motivate and improve the performance of call center agents and reps. | N/A |
| Mattersight Behavioral Analytics (discontinued) | Playvox | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Mattersight Behavioral Analytics (discontinued) | Playvox | |
|---|---|---|
| Likelihood to Recommend | 8.8 | 1.0 |
| Likelihood to Renew | 9.1 | 8.5 |
| Usability | 8.2 | 2.0 |
| Availability | 9.1 | 9.1 |
| Performance | 7.3 | - |
| Support Rating | 9.1 | 3.8 |
| In-Person Training | 9.1 | - |
| Online Training | 9.1 | - |
| Implementation Rating | 9.1 | 8.5 |
| Configurability | 9.1 | 6.4 |
| Ease of integration | 9.1 | - |
| Product Scalability | 9.1 | 6.4 |
| Vendor post-sale | 9.1 | 8.1 |
| Vendor pre-sale | 9.1 | 9.0 |