Mattersight Predictive Behavioral Routing (discontinued) vs. Zoom Contact Center
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Mattersight PBR | Score6 out of 10 | Enterprise companies (1,001+ employees) | The former Mattersight Predictive Behavioral Routing was a solution to route inbound calls to agents best able to handle any particular kind of call. The product is no longer available for sale since NICE System's acquisition of Mattersight. | N/A |
 Zoom Contact Center | Score8.2 out of 10 | N/A | Zoom Contact Center helps businesses deliver prompt, accurate, and highly personalized customer experiences that drive loyalty. It includes intelligent self-service and routing, a unified communications and contact center, and video optimized high-touch engagements. | $69 per month per user |
| Mattersight PBR | Zoom Contact Center | |||||||||||||||
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| Editions & Modules | No answers on this topic |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
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| Mattersight PBR | Zoom Contact Center | |||||||||||||||||||||||||||||||||||||||||||
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| Contact Center Software |
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| Workforce Optimization (WFO) |
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| Mattersight PBR | Zoom Contact Center | |
|---|---|---|
| Likelihood to Recommend | 7.6 | 8.0 |
| Usability | 8.0 | - |