TrustRadius: an HG Insights company

Medallia Digital Experience Analytics

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Medallia Digital Experience Analytics

    Score10 out of 10
    N/AMedallia Digital Experience Analytics (formerly Decibel Insight) is a heat mapping and web analytics solution. The solution provides visibility into every user's experience to identify the biggest opportunities for growth. Automatically scoring every experience, Medallia DXA is designed to uncover the biggest opportunities to improve the user's digital presence, strengthen customer relationships, and generate more revenue.

    $40

    per month

    Pricing
    Medallia Digital Experience Analytics
    Editions & Modules
    No answers on this topic
    Offerings
    Pricing Offerings
    Medallia Digital Experience Analytics
    Free Trial
    Yes
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeNo setup fee
    Additional Details—
    More Pricing Information
    Community Pulse
    Medallia Digital Experience Analytics
    Considered Both Products
    Medallia
    Chose Medallia Digital Experience Analytics
    I have used Hotjar before, and in comparison, the functionality and the abilities in Decibel Insights are so much more advanced. The only downside is the price difference between the two tools, but the adaptability and the customer support you get with Decibel Insights …
    Incentivized
    Chose Medallia Digital Experience Analytics
    Doesn't replace Google Analytics, but serves as a complement to them. Does things that Google cannot do. Other products are quite narrow in scope - they only do one kind of heatmap, or only track visitors. DI is more fully featured as a suite of tools.
    Chose Medallia Digital Experience Analytics
    All of these tools provide great insight in certain areas, but Decibel really brings in the full range of analyses to gather insights.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    User Ratings
    Medallia Digital Experience Analytics
    Likelihood to Recommend
    6.9
    (3 ratings)
    Likelihood to Renew
    7.3
    (1 ratings)