Meta Commerce Manager vs. X Shopping

Orders from Facebook and Instagram are imported into our platform seamlessly. They automatically get marked as shipped and updated with tracking when we ship them out. Customer communication is not the best, due to site issues. If there is an issue with an order, we frequently need to revisit these orders to communicate with the customer because of error messages when trying to contact them.

Incentivized

• Targeted ads.
• Analytics.
• Simplicity (at basic level).

Incentivized

• Nuances of service are confusing.
• Pricing is all over the place.
• Customer services can be lacking.

Incentivized

Site navigation isn't the best, but there are many tools available for you to use. Plenty of data on metrics and everything else you would be looking for on a platform like this.

Incentivized

You can only contact support via Facebook Messenger. They are fairly quick to respond, but cannot always help you. When items get falsely flagged as inappropriate for the platform, it is a crap shoot whether or now submitting them to be re-evaluated will pan out.

Incentivized

Using an outside product, such as Hootsuite, is mostly a lot easier for our organization than Meta Commerce Manager. Hootsuite (or software like it) is simpler to understand, presents a better analytic user interface, and feels more cost-effective. Automating process is simpler with Hootsuite. Navigating Meta's various help websites is a disaster, as they have many different, conflicting, and/or outdated pieces of advice.

Incentivized

• Community engagement.
• Needs better and more simple analytics.
• Needs trainings.

Incentivized