TrustRadius: an HG Insights company

Method:CRM vs. Zendesk Sell

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Method:CRM

    Score8.4 out of 10
    N/AMethod:crm is a QuickBooks-integrated, cloud-based CRM platform.

    $25

    per month per user

    Zendesk Sell

    Score8.8 out of 10
    N/AZendesk Sell (formerly Base CRM) is a CRM that aims to give reps access to integrated tools that provide the full context of a customer account. This keeps them in the loop and allows them to capitalize on opportunities. Zendesk Sell can be extended with Reach, a lead generation and engagement tool that automates the process of finding and keeping leads interested, so reps can focus more on building relationships and crushing their quotas. Base CRM was founded in 2009, and acquired by Zendesk…

    $19

    per seat/month billed annually

    Pricing
    Method:CRMZendesk Sell
    Editions & Modules
    Contact Management
    $25
    per month per user
    CRM Pro
    $44
    per month per user
    CRM Enterprise
    $74
    per month per user
    CRM Multi-Entity
    Custom Quote
    Sell Team
    $19.00
    per seat/month billed annually
    Reach prospecting enrichment add-on (requires a Sell Subscription)
    $27.00
    Per User Per Month (billed annually)
    Sell Professional
    $49.00
    per seat/month billed annually
    Sell Enterprise
    $99.00
    per seat/month billed annually
    Sell Elite
    $199.00
    per seat/month billed annually
    Offerings
    Pricing Offerings
    Method:CRMZendesk Sell
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Method:CRMZendesk Sell
    Sales Force Automation
    Comparison of Sales Force Automation features of Method:CRM and Zendesk Sell
    Feature
    Method:CRM
    8.0
    22 Ratings
    Zendesk Sell
    6.6
    15 Ratings
    Customer data management / contact management8.322 Ratings8.914 Ratings
    Workflow management8.320 Ratings6.115 Ratings
    Territory management1.81 Ratings4.98 Ratings
    Opportunity management8.320 Ratings7.913 Ratings
    Integration with email client (e.g., Outlook or Gmail)8.920 Ratings6.915 Ratings
    Contract management8.711 Ratings5.410 Ratings
    Quote & order management9.118 Ratings3.97 Ratings
    Interaction tracking9.019 Ratings7.915 Ratings
    Channel / partner relationship management10.012 Ratings7.811 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Method:CRM and Zendesk Sell
    Feature
    Method:CRM
    10.0
    2 Ratings
    Zendesk Sell
    9.0
    12 Ratings
    Case management10.01 Ratings9.07 Ratings
    Call center management9.92 Ratings9.08 Ratings
    Help desk management10.01 Ratings9.011 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Method:CRM and Zendesk Sell
    Feature
    Method:CRM
    8.9
    19 Ratings
    Zendesk Sell
    6.9
    12 Ratings
    Lead management8.817 Ratings6.012 Ratings
    Email marketing9.014 Ratings7.89 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Method:CRM and Zendesk Sell
    Feature
    Method:CRM
    7.5
    20 Ratings
    Zendesk Sell
    5.3
    13 Ratings
    Task management9.118 Ratings8.013 Ratings
    Billing and invoicing management10.015 Ratings1.05 Ratings
    Reporting3.417 Ratings7.013 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Method:CRM and Zendesk Sell
    Feature
    Method:CRM
    7.7
    18 Ratings
    Zendesk Sell
    8.2
    15 Ratings
    Forecasting8.09 Ratings7.812 Ratings
    Pipeline visualization9.017 Ratings7.914 Ratings
    Customizable reports6.017 Ratings9.014 Ratings
    Customization
    Comparison of Customization features of Method:CRM and Zendesk Sell
    Feature
    Method:CRM
    7.5
    19 Ratings
    Zendesk Sell
    4.2
    15 Ratings
    Custom fields6.419 Ratings7.815 Ratings
    Custom objects6.418 Ratings4.910 Ratings
    Scripting environment9.212 Ratings1.16 Ratings
    API for custom integration8.014 Ratings3.08 Ratings
    Security
    Comparison of Security features of Method:CRM and Zendesk Sell
    Feature
    Method:CRM
    8.2
    19 Ratings
    Zendesk Sell
    9.5
    14 Ratings
    Single sign-on capability8.117 Ratings9.912 Ratings
    Role-based user permissions8.319 Ratings9.011 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Method:CRM and Zendesk Sell
    Feature
    Method:CRM
    10.0
    2 Ratings
    Zendesk Sell
    5.4
    7 Ratings
    Marketing automation10.02 Ratings9.87 Ratings
    Compensation management10.02 Ratings1.03 Ratings
    Platform
    Comparison of Platform features of Method:CRM and Zendesk Sell
    Feature
    Method:CRM
    7.4
    15 Ratings
    Zendesk Sell
    8.0
    13 Ratings
    Mobile access7.415 Ratings8.013 Ratings
    Social CRM
    Comparison of Social CRM features of Method:CRM and Zendesk Sell
    Feature
    Method:CRM
    -
    Ratings
    Zendesk Sell
    4.0
    5 Ratings
    Social data00 Ratings1.04 Ratings
    Social engagement00 Ratings6.95 Ratings
    User Ratings
    Method:CRMZendesk Sell
    Likelihood to Recommend
    8.3
    (24 ratings)
    10.0
    (15 ratings)
    Likelihood to Renew
    10.0
    (3 ratings)
    9.0
    (2 ratings)
    Usability
    9.0
    (18 ratings)
    8.9
    (4 ratings)
    Availability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Performance
    -
    (0 ratings)
    10.0
    (1 ratings)
    Support Rating
    9.1
    (18 ratings)
    8.8
    (4 ratings)
    Online Training
    -
    (0 ratings)
    7.0
    (1 ratings)
    Implementation Rating
    9.0
    (1 ratings)
    8.0
    (1 ratings)
    Configurability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Ease of integration
    9.0
    (1 ratings)
    10.0
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    10.0
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    10.0
    (1 ratings)