Eleveo vs. MiaRec Conversation Analytics

Eleveo

Eleveo

26 Reviews and Ratings

MiaRec Conversation Analytics

MiaRec Conversation Analytics

1 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Eleveo	Score 10.0 out of 10	N/A	Eleveo (formerly ZOOM International) solutions protect a business by recording contact center interactions like service requests, outbound sales, financial or healthcare transactions, providing solutions for privacy and regulatory requirements, and by capturing customer experience. Eleveo provides 100% global recording coverage in the cloud, on-premise, or in hybrid architecture with a fully Native Cloud WFO suite.	N/A
MiaRec Conversation Analytics	Score 10.0 out of 10	Enterprise companies (1,001+ employees)	MiaRec is a provider of conversational intelligence and automated QA for contact centers. Contact centers can use MiaRec across the workforce to modernize workflows and surface intelligence at scale. MiaRec's Conversational Analytics Platform records customer interactions compliantly and securely, and offers contact centers Voice AI and machine learning that enables customers to automatically record, analyze sentiment and keywords, evaluate agent performance, redact data, and more…	N/A

Pricing

Eleveo

MiaRec Conversation Analytics

Editions & Modules

No answers on this topic

No answers on this topic

Offerings

Pricing Offerings
Eleveo	MiaRec Conversation Analytics
Free Trial
No	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Eleveo	MiaRec Conversation Analytics
Considered Both Products	Eleveo Verified User Anonymous Chose Eleveo ZOOM Quality Management Suite has better stability and is more user-friendly. ZOOM Quality Management Suite has better auditing features when trying to assess the performance of the users. My personal impression is that Zoom Quality Management uses less bandwidth than its … Incentivized Helpful? Verified User Anonymous Chose Eleveo ZOOM is cheaper than Cisco. Incentivized Helpful?	MiaRec Conversation Analytics No answer on this topic

Best Alternatives
	Eleveo	MiaRec Conversation Analytics
Small Businesses	8x8 Contact Center Score 7.5 out of 10	Clari Copilot Score 8.7 out of 10
Medium-sized Companies	Zoom Contact Center Score 8.2 out of 10	Clari Score 9.8 out of 10
Enterprises	Calabrio WFM Score 8.5 out of 10	Clari Score 9.8 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Eleveo	MiaRec Conversation Analytics
Likelihood to Recommend	8.4 (0 ratings)	10.0 (0 ratings)
Support Rating	10.0 (0 ratings)	- (0 ratings)

User Testimonials
	Eleveo	MiaRec Conversation Analytics
Likelihood to Recommend	Zoom management suite is well suited for companies that have enforced call center optimization software previously. Coming from other software, Zoom makes the transition very smooth. But, if a call center software has never been used in a workplace, I feel like this isn't the place to start. There is a pretty steep learning curve. Incentivized Bailey Testerman Communications Director Read full review	And I love how collaborative all the different areas are with us as customers. I feel that our contribution is valued. allowing them to make all of their sales calls throughout the day without compromising their personal cell phones. We can even connect your mobile numbers on the back end, allowing our reps to receive calls on their mobile, wherever they happen to be at the time. Incentivized Iam Gael Garcia Social Media Designer Read full review
Pros	Screen share software from other programs for others. Volume control where I can share videos without the consequences of breaking audio or bad buffering. A great camera where I can show myself and others without any evidence of bad camera or statics. Incentivized Miracle Achebe Student Office Assistant Read full review	The dedicated CSM is always helpful, as are the annual business reviews and ongoing conversations to ensure Customizing the chat icon was easy, and changes can be implemented on the site in seconds. Incentivized Iam Gael Garcia Social Media Designer Read full review
Cons	I would like to be able to have a real-time translation tool available for clients who do not speak the same language. This would greatly help direct interaction with the client. Incentivized Kristin Butcher Wester Human Resources Specialist Read full review	they are powerful routing mechanisms that allow us to create the workflows we need I really like the way they communicate. We were assigned a customer success representative and ours is AMAZING. Incentivized Iam Gael Garcia Social Media Designer Read full review
Support Rating	At the moment there is no reason to use the ZOOM support. Incentivized Verified User Anonymous Read full review	No answers on this topic
Alternatives Considered	ZOOM Quality Management Suite has better stability and is more user-friendly. ZOOM Quality Management Suite has better auditing features when trying to assess the performance of the users. My personal impression is that Zoom Quality Management uses less bandwidth than its competitors thus making it easier to interact with the tools we use on a day-to-day basis. Incentivized Verified User Anonymous Read full review	No answers on this topic
Return on Investment	Through this software the reports generated are clean and easy to understand. Amazing data quality management solution. Excellent data integration platform. Collaboration and easy communication tool. Incentivized Hannah Caleb Quality Engineer Read full review	Sometimes when we click to call, 2 additional numbers are added and the number is logged Putting clients on hold and transferring clients is very easy. Incentivized Iam Gael Garcia Social Media Designer Read full review
ScreenShots		MiaRec Conversation Analytics Screenshots