| Product | Rating | Most Used By | Product Summary | Starting Price |
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 MiCloud Connect | Score7.8 out of 10 | N/A | MiCloud Connect is a business communications solution for contact centers that includes features like IP PBX telephony service, desk phones, softphone, and collaboration tools. It is integrable with other business communication technology, including Microsoft Outlook and CRM software. | $20.99 per user/per month |
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| Considered Both Products | Chose MiCloud Connect Avaya OneCloud CCaaS is also a powerful call-center cloud system (IP PBX) solution and is similar to MiCloud Connect. However, MiCloud Connect is easier to integrate with our infrastructure based on a test in Dev environment. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose MiCloud Connect Costs are lower with Mitel's offering than was the case with SureTel's offering. Switching from SureTel to MiTel was simple and painless. A software update was pushed by IT, and users migrated with relative ease. The vast majority of users did not need any involvement from IT … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose MiCloud Connect Superior telephone service is available from Mitel. The phone service and administration site have an intuitive user interface. Finally, it was argued that a unified communication plan's conferencing options were superior to what really exists. Mitel's advanced features and … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose MiCloud Connect This is the first program of its type that we have used at this company but I would highly suggest it as it is the backbone of our call center. The way it manages calls and emails is paramount to our success. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose MiCloud Connect Much more user friendly/intuitive, better software experience and does not have the multitude of hardware failures that we experienced under Avaya's product. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose MiCloud Connect We looked at some cloud based hosted systems, but in the end, these would cost more over time than an on premise system. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose MiCloud Connect When evaluating phone systems, we looked at Cisco VoIP in addition to ShoreTel. Cisco was more money, had a higher learning curve, and we received a bad review from a local business who was using it. In the ShoreTel demo, the engineer brought their equipment and set up a demo … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose MiCloud Connect Mitel and Toshiba for on-premises telephony. RingCentral and 8x8 for hosted. All of them have their strengths and weaknesses. For on-premises, there is no better solution than ShoreTel in my opinion. There are elements of the other hosted product I do appreciate like … Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose MiCloud Connect We have also used allworx and when it worked it worked great, however there were a few times where the system would be down for a few days because of clock issues within an update. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose MiCloud Connect The system was great compared to other systems I've used. Easy to learn. Easy to use. Easy to implement. Easy to use on the go. Easy to make heavy call volume. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose MiCloud Connect ShoreTel was one of the earlier VOIP solutions available. They established themselves as a leader early on but lack a lot of innovation that newer VOIP companies bring to the market. Everything comes at a cost, want a conference bridge, you're going to need a license. Want … Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose MiCloud Connect Polycom phones work fine, but they are a bit hard to learn how to use. There are a lot of "open" buttons that seem rather nebulous. ShoreTel's GUI interface really makes learning how to use the platform easy, even for a child to use. Plus ShoreTel designs and builds all of its … Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose MiCloud Connect Similar overall goals, but ShoreTel is easier to use from both a user standpoint as well as administrative standpoint. ShoreTel easily can be supported internally whereas Mitel would require more pro services Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose MiCloud Connect Easy to set up, configure and use. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose MiCloud Connect We looked at packet8 and decided they would be more of a headach to implement. Although, I do think their monthly service is cheaper, I guess you get what you pay for. There is very little comparesion between shortel sky and the alaoge box we had before. I think we paid 10K for … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose MiCloud Connect ShoreTel Sky scores big on customer services and compared to the competition (XO, Avaya, etc...) they are very accessible which is huge, especially in regards to getting problems fixed. Cost wise they are very, very competitive and they beat everyone else's prices we looked at. … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose MiCloud Connect One thing I like about ShoreTel is that each upgrade is compatible with hardware used in previous versions. And Shoretel is still using Microsoft servers. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose MiCloud Connect We also evaluated Cisco VOIP and Avaya. Avaya wasn't as advanced and Cisco seemed similar. We watched 3 presentations and staff collectively voted for ShoreTel. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
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| MiCloud Connect | |
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| Likelihood to Recommend | 8.3 |
| Likelihood to Renew | 8.6 |
| Usability | 8.0 |
| Availability | 10.0 |
| Performance | 5.1 |
| Support Rating | 3.5 |
| In-Person Training | 6.0 |
| Online Training | 2.0 |
| Implementation Rating | 9.6 |
| Configurability | 6.4 |
| Ease of integration | 9.1 |
| Product Scalability | 7.6 |
| Vendor post-sale | 9.1 |
| Vendor pre-sale | 9.1 |
