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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    MiContact Center

    Score9.5 out of 10
    N/ACanadian company Mitel offers MiContact Center, a call and contact center solution designed for both small businesses and larger enterprises. It comes in several different iterations that support various needs and use cases.

    $7

    per month

    Pricing
    MiContact Center
    Editions & Modules
    Brightmetrics for Mitel MiContact Center
    $7
    per month
    Offerings
    Pricing Offerings
    MiContact Center
    Free Trial
    Yes
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    MiContact Center
    Considered Both Products
    Mitel Networks Corporation
    Chose MiContact Center
    - Great Tool for contact center who would like to have all the processes under single roof
    - Premium features and best analytics to understand the process metrics
    - We have been able to onboard new joiner's easily without much support form the MITEl team and they have been …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    Features
    MiContact Center
    Contact Center Software
    Comparison of Contact Center Software features of MiContact Center
    Feature
    MiContact Center
    8.5
    2 Ratings
    Agent dashboard9.01 Ratings
    Validate callers8.01 Ratings
    Outbound response9.02 Ratings
    Call forwarding8.42 Ratings
    Click-to-call (CTC)9.52 Ratings
    Warm transfer9.01 Ratings
    Predictive dialing7.52 Ratings
    Interactive voice response9.52 Ratings
    REST APIs8.01 Ratings
    Call scripts8.01 Ratings
    Call tracking9.02 Ratings
    Multichannel integration8.01 Ratings
    CRM software integration8.01 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of MiContact Center
    Feature
    MiContact Center
    8.6
    2 Ratings
    Inbound call routing8.52 Ratings
    Omnichannel inbound routing9.01 Ratings
    Recording8.52 Ratings
    Quality management8.52 Ratings
    Call analytics8.01 Ratings
    Historical reporting9.01 Ratings
    Live reporting9.01 Ratings
    Customer surveys9.01 Ratings
    Customer interaction analytics8.01 Ratings
    User Ratings
    MiContact Center
    Likelihood to Recommend
    9.5
    (2 ratings)