Microsoft Dynamics 365 Customer Service

Microsoft Dynamics 365 Customer Service

20 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Microsoft Dynamics 365 Customer Service	Score6.4 out of 10	N/A	Microsoft Dynamics 365 Customer Service is designed to create positive experiences through any channel and on any device to exceed customer expectations.	$50 per month per user

Pricing

Microsoft Dynamics 365 Customer Service

Dynamics 365 Customer Service Professional: $50
per month per user
Add-In - Chat: $60
per month per user
Dynamics 365 Customer Service Enterprise: $105
per month per user
Dynamics 365 Customer Service Premium: $195
per month per user

Pricing Offerings
Microsoft Dynamics 365 Customer Service
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

No setup fee

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Features

Microsoft Dynamics 365 Customer Service

Comparison of Incident and problem management features of Microsoft Dynamics 365 Customer Service
Feature	Microsoft Dynamics 365 Customer Service 8.5 2 Ratings
Organize and prioritize service tickets	10.02 Ratings
Expert directory	8.02 Ratings
Subscription-based notifications	10.01 Ratings
ITSM collaboration and documentation	3.02 Ratings
Ticket creation and submission	10.02 Ratings
Ticket response	10.02 Ratings

Comparison of Self Help Community features of Microsoft Dynamics 365 Customer Service
Feature	Microsoft Dynamics 365 Customer Service 5.5 2 Ratings
External knowledge base	3.02 Ratings
Internal knowledge base	8.02 Ratings

Comparison of Multi-Channel Help features of Microsoft Dynamics 365 Customer Service
Feature	Microsoft Dynamics 365 Customer Service 7.8 2 Ratings
Customer portal	8.02 Ratings
IVR	5.02 Ratings
Social integration	8.02 Ratings
Email support	10.02 Ratings
Help Desk CRM integration	8.02 Ratings

User Ratings
	Microsoft Dynamics 365 Customer Service
Likelihood to Recommend	10.0 (2 ratings)
Usability	10.0 (1 ratings)