Microsoft Intune vs. Trend Vision One Email and Collaboration Security

Windows Autopilot makes provisioning user Windows PC laptops a breeze. A user only needs to turn on the laptop, join it to their local WiFi, login with their O365 account then sit back and let Windows Autopilot handle the app installations required for work, configure the laptop settings to meet my organization requirements. I have seen this all completed in less than 30 minutes depending on how fast the internet connection is. Where Microsoft Intune needs to improve I think is the part where it can push out software updates to 3rd party apps. Right now I have to use Automox to fill in this gap.

Incentivized

Cloud App Security blocks all incoming bad emails and drive files without interacting with the portal or having to worry about anything coming through. It demonstrates its ability to work in scenarios where overhead is limited. It could have some improvements in the way where more options are given in the config to make bypass rules or exclusions.

• [Microsoft Endpoint Manager (Microsoft Intune + SCCM)] helps to speed up the deployment of patches/software throughout our environment. I can easily build a package and then deploy across all endpoints.
• The ability to supercede software is also quite handy. This automates the removal of old versions and replacing them with newer versions.
• The Intune Autopilot option is very useful if you want to deploy software to devices straight out of the box. You can configure them to download software when a user opens a new PC and turns it on for the first time.

Incentivized

• Protects the organization from ransomware and business email compromise.
• Integrates well with Office 365 without compromising on performance and security.
• Easy to manage.

Incentivized

• Installation is very laborious and complicated. The number of things to manually configure during the installation is incredible.
• OS deployment is hard to configure and troubleshoot. The Microsoft article on deploying Windows 10 via System Center Configuration Manager in a test environment takes 44 minutes to read (Microsoft's estimate, not mine -- check here: https://docs.microsoft.com/en-us/windows/deployment/windows-10-poc-sc-config-mgr). If something goes wrong, there are multiple log locations to check on both the server and client, making troubleshooting difficult.
• The management console looks old, and its performance isn't great. It is often hard to find settings in the console, and it refreshes slowly. The old name for System Center Configuration Manager, SMS, comes to mind often. "Slowly Moving Software."

Incentivized

• Their web-support is not very clear, even though phone support is fine
• Remote endpoints that don't have a strong or constant internet connection frequently report as offline - kind of annoying
• Their settings don't seem to be mapped out very clearly, so there is a lot of hunting to find the right one to change

Incentivized

Mascom Wireless is a Microsoft shop and SCCM has proved to be helpful in keeping our Microsoft products up to date every month without fail. We also have a Microsoft Enterprise Agreement which we renewed for three years ending 2022. The remote access utility works wonders for the organisation and have saved travel bills including subsistance allowance. We have been able to fulfill security audits both internal and external. We have been able to keep a robust inventory of our computer assets and nothing falls of the cracks

Incentivized

Only a 9 if the product become completely unaffordable. Covid-19 has adversely affected Higher Ed budgets, if that should happen I would lobby hard to find cuts elsewhere...TrendMicro CAS is a necessary tool for any business to have!

Incentivized

Overall, Microsoft Intune is very usable. While help documentation can be lacking, once setup and configured, Intune does all the work that used to be manual. There is a lot of automation and advanced features and manufacturer integrations you don't get anywhere else. These are absolutely game changers when managing IT workloads.

Incentivized

It is very easy to implement the policies and get around in the platform. It is easy to release from system quarantine if something inadvertently gets added. The Dashboard has a lot of really good info around the types of detections over last 24 hrs, 7 Days, or 30 Days. It would be nice if when doing log searches, one could search all of the "types" at one time. Types include things like Quarantine, Ransomware, Virtual Analyzer, etc.

Incentivized

Has always been available for us in 2+ years...100% uptime thus far

Incentivized

It's a 'heavy' system, which demands a lot of resources form the datacenter perspective. So, make sure you followed the requirements to avoid frustration in the future. From the 'client' perspective, it's fine. I've never had any issue with that.

Incentivized

On the desktop/laptop it works flawlessly, just need a mobile friendly site or an app to support a workaholic like me

Incentivized

Being a Microsoft product, support was good. Out interaction was limited to our in-house IT team which was installing the Intune app in our mobile device. The installation was smooth and we haven't faced any difficulties with the app while using it. Provides a smooth and secure access to all Office 365 apps in mobile while separating the personal and professional data.

Incentivized

Trend Micro Cloud App Security’s support has been highly competent and thorough when we have needed their assistance. Their support has been quickly dispatched, both through telephone and Email, while answer our questions and providing the “inside baseball” answers we have wanted when discussing the why and how of certain issues. When it came to implementation, their support sat through us as we deployed agents and took us on an adventure few implementations have.

Incentivized

Work with a "test group" of users who you have a good relationship with so that when things don't work properly they understand! Work with your partner nicely without forcing things especially timelines as you are bound to make mistakes and create oversights in the project Management can also interfere with the implementation (which can cause delays) if you make too many mistakes which takes me back to having a "test group" where you have good relations

Incentivized

Microsoft Intune is more robust as far as fine-tuning security controls. It also allows for software installs, folder access controls, updating PCs, and other features simply not found in previous products we have used. Because it is rolled into MS 365 it's very cost effective. It's also a single pane of glass for managing user PCs and personal devices

Incentivized

It is cheaper than most other business antivirus/malware that I have used before, and has a smaller footprint on endpoints. It also seems to have fewer false positives. It is very easy to install compared to others, and has a solid web-based control panel for administering users accounts. It is very easy to monitor our remote users and apply policies or scans even when they are off-line.

Incentivized

• The positive impact it's had was it has been really beneficial in having an all-in-one Systems Management solution to be able to manage all endpoints across the organization. This has saved both time and costs from having to search/setup/manage other System Management applications and also have saved money from having to purchase a license for other commercial products.
• Another positive impact it has had was in being able to easily remote into computers/endpoints, and also being able to provide remote assistance to end-users.
• The negative impact has been it is not being fully utilized by most of the IT staff, as it is a more complicated platform to learn/master. This would require funding for IT staff to take training in learning the product, or require time to consult the documentation in the use of the product. As a result, this may hurt productivity in being able to have to work on other things.

Incentivized

• CAS gives us peace of mind knowing the file systems we rely on in the cloud are protected the same way they would be if they were sitting in our office. This leads to a reduced risk of downtime that could otherwise limit us from being able to properly support our customers.

Incentivized