| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 SharePoint | Score7.5 out of 10 | N/A | Microsoft's SharePoint is an Intranet solution that enables users to share and manage content, knowledge, and applications to empower teamwork, quickly find information, and collaborate across the organization. | $5 Per User Per Month |
 ServiceNow IT Service Management | Score8.7 out of 10 | N/A | Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management. | N/A |
| SharePoint | ServiceNow IT Service Management | |||||||||||||||
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| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | ITSM Pro and ITSM Enterprise also are available with optional "Plus" add-ons. These include AI Agents, an AI Agent Studio, and other features that augment the capabilities of the platform using AI Virtual Agents to automate tasks. | ||||||||||||||
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| SharePoint | ServiceNow IT Service Management | |
|---|---|---|
| Considered Both Products | | |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| SharePoint | ServiceNow IT Service Management | |||||||||||||||||||||||||
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| Incident and problem management |
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| ITSM asset management |
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| Change management |
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| SharePoint | ServiceNow IT Service Management | |
|---|---|---|
| Likelihood to Recommend | 9.5 | 10.0 |
| Likelihood to Renew | 9.8 | 9.0 |
| Usability | 8.2 | 9.0 |
| Availability | - | 10.0 |
| Performance | - | 9.0 |
| Support Rating | 8.6 | 7.3 |
| In-Person Training | 4.5 | - |
| Online Training | 6.4 | 1.0 |
| Implementation Rating | 6.0 | 10.0 |
| Data Sharing and Collaboration | 9.0 | - |
| Data Sources | 6.1 | - |
| Product Scalability | - | 10.0 |