Microsoft System Center Service Manager

Microsoft System Center Service Manager

47 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Microsoft System Center Service Manager	Score8.6 out of 10	N/A	Microsoft System Center Service Manager is an integrated platform that is designed for automating and adapting IT Service Management best practices to an organization’s requirements. The platform includes built-in processes for incident and problem resolution, change control and asset lifecycle management.	N/A

Pricing

Microsoft System Center Service Manager

No answers on this topic

Pricing Offerings
Microsoft System Center Service Manager
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

No setup fee

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Community Pulse
Key User Insights
	Microsoft System Center Service Manager
Considered Both Products	Microsoft Verified User Chose Microsoft System Center Service Manager It has its similarities between the two from a ticketing standpoint but as a primarily Microsoft shop it is nice to have a product that was created to play along with other tools that we are using such as SCCM. We like Jira for the project management tools and Cherwell for … Incentivized Helpful? Matthew Smith System Administrator in Information Technology at Questar Assessment Inc. (Education Management, 1001-5000 employees) Chose Microsoft System Center Service Manager I can't really compare them as we haven't used an "all in one" tool like SCCM. There are other patch management software, other remote control applications, and to be honest, I find those work better when compared to SCCM. However, there hasn't been an application yet that does … Incentivized Helpful? Verified User Chose Microsoft System Center Service Manager We selected MCSM because it is a solid product that we could use very quickly, compared to other tools there is a lot more effort for integration into the infrastructure, costing time and money. We implemented the tool very quickly and since it integrates with other Microsoft … Incentivized Helpful? Andrey Perepelitsyn Senior SQL Server DBA in Information Technology at Atos IT Solutions and Services A/S (Information Technology and Services, 10,001+ employees) Chose Microsoft System Center Service Manager Not easy to customize, like ServiceNow, but default configuration works much more stably than SNow implementations I saw. Cannot be implemented as a service and requires underlying infrastructure. JIRA is much more lightweight, but very limited in functionality. At the same … Incentivized Helpful? Verified User Chose Microsoft System Center Service Manager We use this program on the thin client side of things. We don't utilize it as much as SCCM so I am not sure how it compares to tell you the truth. We are about to explore this option to see if this is a better way to manage the thin clients, which it is pointing in that … Incentivized Helpful? Verified User Chose Microsoft System Center Service Manager IT auditing , asset tracking and timeline tracking have been the driving factors for our IT staff using Microsoft System Center Service Manager. The ROI from the time management of our IT staff has been the driving factor and its built for IT professionals to use. So … Incentivized Helpful?
	Would buy again
	No answers on this topic
	Delivers good value for the price
	No answers on this topic
	Happy with the feature set
	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic
	Implementation went as expected
No answers on this topic

Features

Microsoft System Center Service Manager

Comparison of Incident and problem management features of Microsoft System Center Service Manager
Feature	Microsoft System Center Service Manager 7.8 7 Ratings
Organize and prioritize service tickets	8.04 Ratings
Expert directory	7.03 Ratings
Service restoration	7.04 Ratings
Self-service tools	8.75 Ratings
Subscription-based notifications	7.04 Ratings
ITSM collaboration and documentation	9.76 Ratings
ITSM reports and dashboards	7.16 Ratings

Comparison of ITSM asset management features of Microsoft System Center Service Manager
Feature	Microsoft System Center Service Manager 8.2 7 Ratings
Configuration mangement	9.86 Ratings
Asset management dashboard	8.77 Ratings
Policy and contract enforcement	6.05 Ratings

Comparison of Change management features of Microsoft System Center Service Manager
Feature	Microsoft System Center Service Manager 6.7 6 Ratings
Change requests repository	6.16 Ratings
Change calendar	6.05 Ratings
Service-level management	8.05 Ratings

User Ratings
	Microsoft System Center Service Manager
Likelihood to Recommend	8.8 (7 ratings)
Support Rating	8.9 (2 ratings)