| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Microsoft System Center | Score9 out of 10 | N/A | Microsoft System Center Suite is a family of IT management software for network monitoring, updating and patching, endpoint protection with anti-malware, data protection and backup, ITIL- structured IT service management, remote administration and more. It is available in two editions: standard and datacenter. Datacenter provides unlimited virtualization for high density private clouds, while standard is for lightly or non-virtualized private cloud workloads. | $1,323 per month |
 ServiceNow IT Service Management | Score8.7 out of 10 | N/A | Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management. | N/A |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | ITSM Pro and ITSM Enterprise also are available with optional "Plus" add-ons. These include AI Agents, an AI Agent Studio, and other features that augment the capabilities of the platform using AI Virtual Agents to automate tasks. | ||||||||||||||
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| Microsoft System Center | ServiceNow IT Service Management | |
|---|---|---|
| Considered Both Products | | Chose ServiceNow IT Service Management We used SmarterTrak before and it was almost impossible to use. The flow of ServiceNow is so much better. SmarterTrak was hard to follow the ticket. Unless you were part of multiple groups in the system you couldn't view certain tickets. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| Microsoft System Center | ServiceNow IT Service Management | |||||||||||||||||||||||||
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| Incident and problem management |
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| Microsoft System Center | ServiceNow IT Service Management | |
|---|---|---|
| Likelihood to Recommend | 9.0 | 10.0 |
| Likelihood to Renew | - | 9.0 |
| Usability | 9.0 | 9.0 |
| Availability | - | 10.0 |
| Performance | - | 9.0 |
| Support Rating | 8.0 | 7.3 |
| Online Training | - | 1.0 |
| Implementation Rating | - | 10.0 |
| Product Scalability | - | 10.0 |
