TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Microtica

    N/AN/AMicrotica’s mission is to help teams get more done with less. It has 3 main modules: Developer Portal, Control Centre and Cloud Waste Manager. Through the Developer Portal UI, devs can access a library of battle-tested components, create and replicate Cloud environments and deploy apps through self-service. Through the Control Centre, operators can manage more complex deployments, create libraries of custom components and share them with…N/A

    Zoho Desk

    Score7.8 out of 10
    N/AZoho Support is a Saas help desk / ticketing system aimed at SMBs. I competes most often with Zendesk, and Desk.com.

    $9

    per month per user

    Pricing
    MicroticaZoho Desk
    Editions & Modules
    No answers on this topic
    Free
    $0
    Express
    $9
    per month per user
    Standard
    $20
    per month per user
    Professional
    $35
    per month per user
    Enterprise
    $50
    per month per user
    Offerings
    Pricing Offerings
    MicroticaZoho Desk
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup Fee$99 per project/monthRequired
    Additional Details—A discount is offered for yearly billing.
    More Pricing Information
    Features
    MicroticaZoho Desk
    Incident and problem management
    Comparison of Incident and problem management features of Microtica and Zoho Desk
    Feature
    Microtica
    -
    Ratings
    Zoho Desk
    8.6
    4 Ratings
    Organize and prioritize service tickets00 Ratings8.94 Ratings
    Expert directory00 Ratings7.93 Ratings
    Subscription-based notifications00 Ratings7.93 Ratings
    ITSM collaboration and documentation00 Ratings10.01 Ratings
    Ticket creation and submission00 Ratings8.54 Ratings
    Ticket response00 Ratings8.54 Ratings
    Self Help Community
    Comparison of Self Help Community features of Microtica and Zoho Desk
    Feature
    Microtica
    -
    Ratings
    Zoho Desk
    8.9
    4 Ratings
    External knowledge base00 Ratings8.94 Ratings
    Internal knowledge base00 Ratings8.94 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Microtica and Zoho Desk
    Feature
    Microtica
    -
    Ratings
    Zoho Desk
    7.4
    4 Ratings
    Customer portal00 Ratings8.04 Ratings
    Social integration00 Ratings6.02 Ratings
    Email support00 Ratings6.64 Ratings
    Help Desk CRM integration00 Ratings8.93 Ratings
    User Ratings
    MicroticaZoho Desk
    Likelihood to Recommend
    -
    (0 ratings)
    7.8
    (23 ratings)
    Usability
    -
    (0 ratings)
    9.4
    (12 ratings)
    Support Rating
    -
    (0 ratings)
    8.7
    (12 ratings)