Mimecast Advanced Email Security vs. Proofpoint Targeted Attack Protection (TAP)

Mimecast's advanced email security remains the number one security tool available for any organization. You will be ahead of the game before anything gets in and users start clicking. Users are often the ones who can disclose sensitive data and compromise the organization and its brand.

Incentivized

I think it is well suited for any organization. It truly gives good insight on the email campaigns that are hitting your company, as well as the people that are being targeted the most and also VIP users such as executives or even other people in IT, cyber, or administrators.

Incentivized

• Simplicity: Once set up, Mimecast Advanced Email Security is easy to use, intuitive, and simple. This reduces onboarding time with new employees.
• Robust Audit Trail: Being able to see what happened with specific emails, why things happened, and who was responsible for them helps to reduce troubleshooting time as well as improving overall email observability.
• Clean Interface: Mimecast Advanced Email Security is a Swiss-Army-Knife of email security. There are many different configurations and complex rules that can be implemented. To make this manageable Mimecast Advanced Email Security has implemented a simple and clean UI. Being able to favorite commonly used features makes a huge difference in usability.
• Simple SSO Integration: This seems like a no-brainer, but its odd to see how many SaaS products either don't support SSO, or make it so complicated and convoluted that setup and maintenance becomes a fully time job.

Incentivized

• TAP allows administrators and authorized users to effectively analyze threats and identify all targets.
• The tracking (did a user open an email, did they click a link and how many times) and analytics are a great asset to have for any IT admin.
• The ability to flag specific users as VIPs or important folks you want to keep an extra measure of attention on.

Incentivized

• I would like to see some additional improvement around the attachment protection, specifically what may be getting caught and what types of files are attempting to be delivered via email by impersonators.
• The Targeted Threat Protection is a great product, and I wish there was a dashboard for this service where we could easily see the types of emails and/or links that have been caught as part of the protection module that could be shared with executives.
• Finally, I feel that the phishing protection is great and honestly don't believe there should be much improvement needed there.

Incentivized

• Their admin web GUI is cumbersome and unclear in many ways. The learning curve is steep so you have to stay up on things yourself whenever a new feature or service is added.
• They sometimes add a feature to their toolbox without informing their customers. This is true even when the feature added does not cost extra.

Incentivized

I gave a 9/10 rating because with the 1 limited resources needs a bit of experience to work on the dashboard, and then Strong protection policies, reliable email continuity and proactive threat intelligence.

Incentivized

Not my decision, but I have made it very clear this product does not perform. I have emails from our users on how bad it is after switching to it.

Incentivized

As an admin it's fine, the console has some slightly annoying quirks (having to to go all the way back to the top when making changes rather than being able to just go up one level for example) and the object orientated nature of it takes some getting your head around how it thinks. But generally speaking it's decent enough once you've used it for a couple of hours

Incentivized

The interface is simple to use but still contains the information needed to conduct thorough investigations. If you own licenses for other Proofpoint tools, Proofpoint Targeted Attack Protection is easily accessible from those applications. The ability to sandbox URLs within the TAP interface is a great feature as well. The overall performance of the GUI is seamless, especially if enabled with your organization's SSO.

Incentivized

Overall, it's very good, but I do remember a few times in the past year we have seen some availability issues.

Incentivized

Pages need to consistently load quickly. Sometimes good, sometimes not.

Incentivized

When calling them you get best in the world customer services but as previously mentioned their online community and capabilities are a bit lacking. They want you to log into their portal to see updates on issues (vs. using a public facing service) and I rarely find the answers to my issues in electronic format. Their online presence is only helpful with the simplest of issues.

Incentivized

Generally have had good response and resolution time with knowledgeable technicians, and if needed the ticket is moved to someone with more expertise to better address the issue. Have used the ticketing portal, phone, as well as the beta chat feature (permanent please!)

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We did not have in-person training. All was done through meetings and on phone.

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Training was good from Mimecast as well as the Mimecast knowledgebase.

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Easy to set up and configure, but did have Mimecast assistance.

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Proofpoint managed the installation and made it very simple. We had a dedicated installation engineer who checked in on use periodically after go-live to ensure that there were no issue.

Incentivized

Mimecast Advanced Email Security is FAR superior. Sophos practically gave us the email for free and we still didn't want it. Sophos also does not do both Gateway and API properly. Mimecast Advanced Email Security's AI-Powered net is next level.

Incentivized

While both Abnormal Security and Proofpoint Targeted Attack Protection are email-based security applications, they each have their specific strengths. Abnormal is a great "first line of defense" with its machine learning capabilities and proactively blocking malicious or spam emails. Proofpoint Targeted Attack Protection is for when applications like Abnormal Security fail and let malicious phishing emails through.

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The solution continues to grow and add features.

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• We've had to beef up training and other email security tools because we get too many spam and phishing emails still with Mimecast Advanced Email Security in place. This is costing us at least an extra 15% annually in staff time and tooling than it should.
• We have been pleased with data loss prevention with Mimecast Advanced Email Security, it does identify PII and auto-encrypts emails with PII effectively.
• It does have the ability to integrate with other security tools via API, which is beneficial.

Incentivized

• The cost associated with a successful threat (such as a spoofed wire transfer) far exceeds the cost of the Proofpoint TAP system.
• It is hard to quantify the actual amount saved by threats that TAP has prevented, but I feel that it is an excellent value (and piece of mind).
• The TAP saves us money and increases productivity by reducing the amount of malicious and SPAM emails.

Incentivized