Mindbody is business management software for gyms and spas, as well as fitness and yoga studios built around appointment scheduling and online bookings and calendaring, from the company of the same name in San Luis Obispo, California. Notably, the platform also contains marketing automation to maintain club member engagement, and enrollment.
$129
per month
Wingmate Simple CRM
Score 8.4 out of 10
Small Businesses (1-50 employees)
Wingmate engages field staff, on the go, to generate new sales, improve service & communicate in real-time. The solution is comprised of a Mobile App for staff on the move to capture/report intel and send it back to a team at the office. Its Simple CRM - management dashboard (Web-based CRM) enables two-way communication & tracking between both sales staff and teams in the field.
Mindbody excels in areas that rely on the "bread and butter" of its design: scheduling, member management, and payment processing. Overall as a fitness center management solution, Mindbody is by far the best product we have used and they have evolved their capabilities in good alignment with our needs as well.
Despite being a professional software, there is the possibility of using it also at an educational level (demo version). The ability of Wingmate to access it also on the mobile platform allows interaction among students and the teaching staff 24 hours a day. Thanks to its ease of use, it can also be used during teaching lessons and short-term simulations.
Settings are often buried, user interface rules vary depending on whether it's a newer feature or an older one. From daily usage, people learn how it works and get used to it, but it's not something someone could just pick up without any training or hand-holding.
Mindbody support takes forever to get back to you via email in my experience. The process is not as simple as it was back when they had the chat feature. I really wish they would bring that back! Most items are normally some weird glitch that they can fix in minutes but you have to wait days now.
Wingmate has all forms of support, from the online solution, where there is the chat option, very responsive, and no lining or wait time. Also, the deployment team is very accessible and concerned regarding the nature of the application and the assistance they require. Finally, Wingmate releases constant updates, and the team offers the guide on any change made.
Mindbody is really the only system of its kind that is widely used by fitness and yoga studios. Its app is the industry standard for looking up and signing up for classes, so most students rely on it exclusively. If there were another viable alternative it would have to promise more ease of use and intuitive backend.
Wingmate has realtime communications, which is an outstanding way that foster engagement and support CRM. Further, Wingmate has genuine contact list managing power, very stable, and makes direct communications. The demands that business have regarding the customer mapping and journey modelling have been attained by Wingmate.Finally, all the analytical demands have permanent solution from Wingmate.
Working with the Mindbody software has been a very positive experience overall. i have only had a few problems arise but was able to get those squared away by taking with my boss.
Mindbody keeps me positive about wanting to come in to work because I do not have to spend time scheduling and taking in payments. I just get to come in and teach my class which is what I really love to do and after a few clicks on my app it does the rest for me.
The only negative impact Mindbody has had on me is that I have to carry my laptop computer around with me to classes since taking credit card payments does not work on the app. i also have to make sure i always have wifi available if i am using my laptop which i wouldn't have to if it worked on my phone.
