MindTouch

MindTouch

179 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
MindTouch	Score7 out of 10	N/A	MindTouch is a customer experience management platform with content management and help authoring capabilities. Formerly known as MediaWiki, it is optimized for building knowledge bases for customer self-service and agent assistance purposes.	N/A

Pricing

MindTouch

No answers on this topic

Pricing Offerings
MindTouch
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
Yes

No setup fee

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Community Pulse
Key User Insights
	MindTouch
Considered Both Products	MindTouch Travis Sousa Director of Support, CFO in Finance and Accounting at DealerTeam.com (Automotive, 1-10 employees) Chose MindTouch I will be brief. DealerTeam is built upon Salesforce and we try to support native apps. We used Desk.com first for basic Help Ticket management. The product did not satisfy how our customers were looking for information. We upgraded to Service Cloud with Knowledge Base and … Incentivized Helpful? Harry Kaplowitz Product Manager in Engineering at Windsor Circle, Inc. (Computer Software, 11-50 employees) Chose MindTouch MindTouch wasn't the cheapest option we considered, but it was the best value. It gave us the most features, controls, flexibility, and growth opportunity for the money we paid for it. We did not need a ticketing solution, and a lot of the offerings we evaluated were stronger … Incentivized Helpful? Verified User Chose MindTouch MindTouch is user-intuitive and mobile-friendly Incentivized Helpful? Ben Mo Partner Engineer in Engineering at Affirm, Inc. (Financial Services, 201-500 employees) Chose MindTouch We considered: Home-built solution Self-hosted solution using out-of-the-box libraries for API documentation Incentivized Helpful? Ed Owen Director of Customer Experience Infrastructure at Wind River (Computer Software, 1001-5000 employees) Chose MindTouch SDL's product at the time did not elegantly handle content other than DITA. Incentivized Helpful? Ozzie Gardner Knowledge Manager in Information Technology at iOFFICE, Inc. (Facilities Services, 11-50 employees) Chose MindTouch In my view, MindTouch is hands down the industry leader when it comes to documentation and publishing products. None of the other products I have used provide such an intuitive interface for single-source content creation. MadCap Flare has a steep learning curve and requires … Incentivized Helpful? Matthew Teborek Director, Client Success in Professional Services at Praedicat, Inc. (Computer Software, 11-50 employees) Chose MindTouch Actually, when we evaluated MinfTouch it was evident that we didn't really need to perform due diligence against other solution providers. It was apparent from the get-go they were the perfect fit for the problems we were trying to solve. Incentivized Helpful? Verified User Chose MindTouch We selected MindTouch after being given assurances it met all of our needs. Whilst I am sure it can do this, it was not made apparent the technical ability required to be able to achieve this and given the choice again we would not have selected MindTouch. Incentivized Helpful? Paul Schwartz VP of Information Technology in Information Technology at J. J. Keller & Associates, Inc. (Publishing, 1001-5000 employees) Chose MindTouch Each suite offered a variety of features; however, MindTouch had powerful SAP integration and as a hosted solution the value of ownership was nearly immediate. Put on top of the API and CSS options for customization MindTouch was the top solution for our documentation … Incentivized Helpful? Seth Faber Global Services eServices Manager in Customer Service at Hitachi Data Systems (Information Technology and Services, 5001-10,000 employees) Chose MindTouch MindTouch offers a unique knowledge and information management tool that was different enough from traditional knowledge bases and advanced enough to not be a Wiki while allowing CRM integration and APIs for customization. MindTouch as a company is focused on making their … Incentivized Helpful? Verified User Chose MindTouch We compared MindTouch to Salesforce Community and Salesforce Knowledge and we ultimately picked MindTouch because of the increased usability. Incentivized Helpful? Kathleen Linenberger Carrier Relations Specialist in Corporate at Nex-Tech Wireless (Telecommunications, 51-200 employees) Chose MindTouch MindTouch was the first and only product we used, so I do not know what other companies provide services similar to MindTouch. Incentivized Helpful? Verified User Chose MindTouch We have not used a competing alternative, and are still working to better implement this solution. Incentivized Helpful? Verified User Chose MindTouch We were on Salesforce.com's KB and did not like the interface and the difficulty with article creation. The advantage of SF was that we could assign articles to individuals for review. I feel that is missing with MindTouch. It makes article creation workflows very difficult. Incentivized Helpful? Nina Wishbow Principal Technical Writer in Customer Service at Skyport Systems (Computer Software, 51-200 employees) Chose MindTouch I did not select MindTouch at my current company, but I was looking into it at my previous position. It has many of the useful features of the more traditional publications tools (RoboHelp, Frame) with the ease of web deployment of other tools (HelpIQ). It has some limitations … Incentivized Helpful? Verified User Chose MindTouch We selected MindTouch because: - it could support multiple products inside of one instance - it could support both external and internal users with conditionalized access to content Incentivized Helpful? Aaron Leonard Senior Content Manager at Conga (Computer Software, 201-500 employees) Chose MindTouch We previously used MadCap Flare. Flare is amazing for its single sourcing capabilities, where MindTouch is lacking. But with Flare we had to do an entire build and publish each time (which took hours). Incentivized Helpful? Ryan Burke Manager, Product Education in Customer Service at Conga (Computer Software, 201-500 employees) Chose MindTouch We looked at Happy Fox, Salesforce Communities, Fuze, MadCap Flare, etc. MindTouch won out because of its Salesforce integration and the fact that it was a hosted solution with everything included in one price. Incentivized Helpful? Jaclyn Schoof Knowledge Program Manager in Customer Service at Delphix (Computer Software, 201-500 employees) Chose MindTouch We selected MindTouch because it had the most features for what we were looking for in our solution. Incentivized Helpful? Tanner Volz Technical Content Manager in Product Management at iovation (Computer Software, 51-200 employees) Chose MindTouch N/A. It has been several years since I evaluated competitors. I'm vaguely aware of Zendesk and am in process of evaluating not - not with the intention to replace MindTouch, just to keep up with trends in the industry. I would consider a move if I ever felt that MindTouch was … Incentivized Helpful? Dane Dreiling Operations Specialist in Product Management at Nex-Tech Wireless (Telecommunications, 51-200 employees) Chose MindTouch MindTouch has a high degree of user freedom regarding customization, offers a quick-responding support team, and keeps their site up-to-date and modern. The combination of these abilities made MindTouch a fine choice that could suit our needs. Incentivized Helpful? Alicia Tripler Billing and Operations Manager at Nex-Tech Wireless (Telecommunications, 51-200 employees) Chose MindTouch We evaluated various knowledge base options and previously used a home-grown site for documentation. Mindtouch had more options than we knew were possible and provided a more robust product. Incentivized Helpful? Himanshu Pandya Director of Technical Support in Customer Service at SmartVault Corporation (Computer Software, 11-50 employees) Chose MindTouch We used Parature a long time ago but we left that system due to increasing costs and we moved to SFDC and WordPress. For a few years we used WordPress which was very difficult to manage especially for managing images, page redirects and overall longterm maintenance of content. Incentivized Helpful? George Eckel Principal Writer & User Experience Design in Information Technology at Intuit (Computer Software, 5001-10,000 employees) Chose MindTouch MindTouch is not as sophisticated as those editors but MindTouch is the only one that generates HTML. The other editors provide additional, advanced functionality, are more bulletproof, and require the services of an experienced technical writer. MindTouch, however, is simpler … Incentivized Helpful?
	Would buy again
	No answers on this topic
	Delivers good value for the price
	No answers on this topic
	Happy with the feature set
	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic
	Implementation went as expected
No answers on this topic

User Ratings
	MindTouch
Likelihood to Recommend	7.6 (110 ratings)
Likelihood to Renew	8.8 (18 ratings)
Usability	7.5 (29 ratings)
Performance	8.0 (10 ratings)
Support Rating	7.8 (31 ratings)
Online Training	8.8 (5 ratings)
Implementation Rating	7.7 (10 ratings)
Configurability	5.0 (5 ratings)
Ease of integration	9.0 (1 ratings)
Product Scalability	1.4 (3 ratings)
Vendor post-sale	9.3 (4 ratings)