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ConnectWise PSA vs. Miradore Management Suite

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ConnectWise PSA

    Score8.3 out of 10
    Small Businesses (1-50 employees)
    ConnectWise PSA (formerly Manage) is a business management platform for companies that sell, service, and support technology. The platform is cloud-based and integrates automation, help desk and customer service, sales, marketing, project management, and business analytics. It is the hub of the ConnectWise suite.

    $35

    Per Tech Per Month

    Miradore Management Suite

    Score8 out of 10
    N/AMiradore Management Suite is an IT asset management tool. It allows users to manage and optimize hardware and software assets, while automating routines like deployments, patches and configurations.

    $800

    per month 200 licenses (minimum)

    Pricing
    ConnectWise PSAMiradore Management Suite
    Editions & Modules
    Subscription
    $35.00
    Per Tech Per Month
    Miradore Management Suite
    $4
    per month per device (200 minimum)
    Offerings
    Pricing Offerings
    ConnectWise PSAMiradore Management Suite
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details
    More Pricing Information
    Features
    ConnectWise PSAMiradore Management Suite
    Incident and problem management
    Comparison of Incident and problem management features of ConnectWise PSA and Miradore Management Suite
    Feature
    ConnectWise PSA
    8.4
    87 Ratings
    Miradore Management Suite
    -
    Ratings
    Organize and prioritize service tickets9.187 Ratings00 Ratings
    Expert directory6.850 Ratings00 Ratings
    Subscription-based notifications7.860 Ratings00 Ratings
    ITSM collaboration and documentation7.667 Ratings00 Ratings
    Ticket creation and submission9.887 Ratings00 Ratings
    Ticket response9.586 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of ConnectWise PSA and Miradore Management Suite
    Feature
    ConnectWise PSA
    7.8
    81 Ratings
    Miradore Management Suite
    -
    Ratings
    External knowledge base8.267 Ratings00 Ratings
    Internal knowledge base7.576 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of ConnectWise PSA and Miradore Management Suite
    Feature
    ConnectWise PSA
    9.0
    84 Ratings
    Miradore Management Suite
    -
    Ratings
    Customer portal7.479 Ratings00 Ratings
    IVR10.021 Ratings00 Ratings
    Social integration10.028 Ratings00 Ratings
    Email support9.379 Ratings00 Ratings
    Help Desk CRM integration8.475 Ratings00 Ratings
    IT Asset Management
    Comparison of IT Asset Management features of ConnectWise PSA and Miradore Management Suite
    Feature
    ConnectWise PSA
    -
    Ratings
    Miradore Management Suite
    8.4
    1 Ratings
    Software and hardware inventory tracking00 Ratings9.01 Ratings
    License management00 Ratings8.01 Ratings
    Asset lifecycle monitoring00 Ratings8.01 Ratings
    Contract management00 Ratings8.01 Ratings
    Asset relationship management00 Ratings9.01 Ratings
    User Ratings
    ConnectWise PSAMiradore Management Suite
    Likelihood to Recommend
    8.1
    (118 ratings)
    8.0
    (1 ratings)
    Likelihood to Renew
    7.6
    (25 ratings)
    -
    (0 ratings)
    Usability
    8.3
    (30 ratings)
    -
    (0 ratings)
    Availability
    8.0
    (4 ratings)
    -
    (0 ratings)
    Performance
    1.0
    (7 ratings)
    -
    (0 ratings)
    Support Rating
    4.5
    (20 ratings)
    -
    (0 ratings)
    Online Training
    5.0
    (8 ratings)
    -
    (0 ratings)
    Implementation Rating
    1.0
    (5 ratings)
    -
    (0 ratings)
    Configurability
    1.0
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    1.0
    (2 ratings)
    -
    (0 ratings)
    Product Scalability
    1.0
    (7 ratings)
    -
    (0 ratings)
    Vendor post-sale
    1.0
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    10.0
    (1 ratings)
    -
    (0 ratings)