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Missive vs. Zendesk Suite

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Missive

3 Reviews and Ratings

Zendesk Suite

1,015 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Missive

    Score10 out of 10
    		N/AMissive is an app for collaborative email and threaded group chat used by teams, from the small company of the same name in Quebec.

    $18

    per month per user

    Zendesk Suite

    Score8.8 out of 10
    		N/AZendesk is a customer support solution with built-in ticketing, conversational messaging, and live chat, designed to help businesses of all sizes and industries deliver personalized service at scale. Zendesk's AI agents are trained in CX to help Service teams resolve customer issues faster and more accurately while still providing a human-centered experience. Zendesk ultimately aims to help businesses improve time to value, reduce effort per ticket, and keep costs low.

    $69

    per month per agent

    Pricing
    MissiveZendesk Suite
    Editions & Modules
    Starter
    $18
    per month per user
    Productive
    $30
    per month per user
    Business
    $45
    per month per user
    Suite Team
    $69
    per month per agent
    Suite Growth
    $115
    per month per agent
    Suite Professional
    $149
    per month per agent
    Suite Enterprise
    Contact Sales
    Offerings
    Pricing Offerings
    MissiveZendesk Suite
    Free Trial
    NoYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details20% discount for annual pricing.20% discount available with annual pricing.
    More Pricing Information
    Features
    MissiveZendesk Suite
    Project Management
    Comparison of Project Management features of Missive and Zendesk Suite
    Feature
    Missive
    8.5
    1 Ratings
    Zendesk Suite
    -
    Ratings
    Task Management10.01 Ratings00 Ratings
    Scheduling8.01 Ratings00 Ratings
    Mobile Access10.01 Ratings00 Ratings
    Search6.01 Ratings00 Ratings
    Communication
    Comparison of Communication features of Missive and Zendesk Suite
    Feature
    Missive
    10.0
    1 Ratings
    Zendesk Suite
    -
    Ratings
    Chat10.01 Ratings00 Ratings
    Notifications10.01 Ratings00 Ratings
    Discussions10.01 Ratings00 Ratings
    Integrates with Gmail and Google Hangouts10.01 Ratings00 Ratings
    File Sharing & Management
    Comparison of File Sharing & Management features of Missive and Zendesk Suite
    Feature
    Missive
    10.0
    1 Ratings
    Zendesk Suite
    -
    Ratings
    Versioning10.01 Ratings00 Ratings
    Video files10.01 Ratings00 Ratings
    Audio files10.01 Ratings00 Ratings
    Document collaboration10.01 Ratings00 Ratings
    Access control10.01 Ratings00 Ratings
    Advanced security features10.01 Ratings00 Ratings
    Integrates with Google Drive10.01 Ratings00 Ratings
    Device sync10.01 Ratings00 Ratings
    Incident and problem management
    Comparison of Incident and problem management features of Missive and Zendesk Suite
    Feature
    Missive
    -
    Ratings
    Zendesk Suite
    8.8
    154 Ratings
    Organize and prioritize service tickets00 Ratings9.2153 Ratings
    Expert directory00 Ratings8.3102 Ratings
    Subscription-based notifications00 Ratings8.6106 Ratings
    ITSM collaboration and documentation00 Ratings8.5104 Ratings
    Ticket creation and submission00 Ratings9.3153 Ratings
    Ticket response00 Ratings9.3152 Ratings
    Self Help Community
    Comparison of Self Help Community features of Missive and Zendesk Suite
    Feature
    Missive
    -
    Ratings
    Zendesk Suite
    8.5
    139 Ratings
    External knowledge base00 Ratings8.5133 Ratings
    Internal knowledge base00 Ratings8.5127 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Missive and Zendesk Suite
    Feature
    Missive
    -
    Ratings
    Zendesk Suite
    9.0
    150 Ratings
    Customer portal00 Ratings9.2121 Ratings
    IVR00 Ratings8.659 Ratings
    Social integration00 Ratings8.597 Ratings
    Email support00 Ratings9.4147 Ratings
    Help Desk CRM integration00 Ratings9.2112 Ratings
    User Ratings
    MissiveZendesk Suite
    Likelihood to Recommend
    10.0
    (1 ratings)
    9.0
    (192 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (43 ratings)
    Usability
    -
    (0 ratings)
    8.9
    (65 ratings)
    Availability
    -
    (0 ratings)
    8.6
    (13 ratings)
    Performance
    -
    (0 ratings)
    8.0
    (10 ratings)
    Support Rating
    -
    (0 ratings)
    5.5
    (31 ratings)
    In-Person Training
    -
    (0 ratings)
    10.0
    (1 ratings)
    Online Training
    -
    (0 ratings)
    7.9
    (9 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.0
    (18 ratings)
    Configurability
    -
    (0 ratings)
    9.3
    (3 ratings)