MiVoice Office Application Suite (Mitel Application Suite) vs. Readymode

MiVoice Office Application Suite (Mitel Application Suite)

Readymode

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
MiVoice Office Application Suite	Score 5.0 out of 10	N/A	MiVoice Office Application Suite delivers a range of applications on top of the MiVoice Office 250 telephone system. Whether it be unified communications, mobile connectivity, call reporting, call recording or outbound dialing, MiVoice Office 250 customers can benefit from the enhanced performance, all delivered from a single server solution. It replaces the former Mitel Application Suite (MAS).	N/A
Readymode	Score 10.0 out of 10	N/A	Readymode (formerly Xencall) is a cloud-based predictive dialer used to connect sales and call center agents with more leads in less time. The outbound call center platform helps agents dial smarter and connect faster, so call centers can increase contact rates and make every call count. Readymode will also automate manual customer data entry with its included call center CRM software, so reps can focus on the conversation. Immediate access to customer profiles…	$150 per month per license

Pricing

MiVoice Office Application Suite (Mitel Application Suite)

Readymode

Editions & Modules

No answers on this topic

Readymode - starting at: $150
per month per license

Offerings

Pricing Offerings
MiVoice Office Application Suite	Readymode
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Required

Additional Details

—

17% discount for annual pricing.

More Pricing Information

Community Pulse
	MiVoice Office Application Suite (Mitel Application Suite)	Readymode
Considered Both Products	MiVoice Office Application Suite Verified User Anonymous Chose MiVoice Office Application Suite Though not the same thing, we find that Zoom works well with our messaging needs. We use it to communicate quick information with the agents. It's a separate type of app so it's hard to compare the two but both are instrumental apps for our business and we will continue to use … Incentivized Helpful? Verified User Anonymous Chose MiVoice Office Application Suite Since Mitel is cloud based, the reliability is upwards of 99% and that is extremely important to us. Incentivized Helpful? Verified User Anonymous Chose MiVoice Office Application Suite Mitel was by the easiest to integrate and had the easiest and cleanest interface. Incentivized Helpful? Verified User Anonymous Chose MiVoice Office Application Suite I have not evaluated another phone system. Incentivized Helpful? Steve Davis Senior Systems and Network Engineer Chose MiVoice Office Application Suite Mitel beat Cisco on price every time. Cisco seems to have more growth capacity for large enterprises, however Micollab / Mitel Applications Suite are easier to setup and use. I used and deployed both environments and both have their pros and cons, however end users seemed to … Incentivized Helpful? Kenneth Harrington-Colon Internal Systems Specialist Chose MiVoice Office Application Suite In retrospect, Mitel was not the right solution for us but it has sufficed while we look for a replacement that integrates with our CRM. Skype for Business was being phased out, we were currently using RingCentral, and we anticipated the conversion back to ShoreTel (we had a … Incentivized Helpful? Verified User Anonymous Chose MiVoice Office Application Suite MITEL offers an exceptional phone system that provides great services and support to your entire organization. Compared to the competition it stacks up pretty well as far as calling features. It has a robust traditional phone solution that offers comprehensive contact center … Incentivized Helpful?	Readymode HB Helen Bowie SCS Agent Chose Readymode I think it stacks up very well to UJET. The systems are different and have many different features but it's been a great experience trying to use both. I feel like having all the access in one area is very helpful in this program. Incentivized Helpful? Verified User Anonymous Chose Readymode Aircall provides chat, phone, and email support in less than an hour if the chat agent is unable to help you he will book you a call with a technician who will do the zoom meeting with you and solve the issue then and there. They will ask for the screen control and take care of … Incentivized Helpful? Verified User Anonymous Chose Readymode MojoDialer is very easy to use and you can get started with little to no instruction. My cold caller is in the Philippines and it's easier for her to use and track prospects. The whole design of Mojo makes more sense, it's simple, easy to map contacts to predefined fields and … Incentivized Helpful? Tish Cator Office Manager Chose Readymode Vici dial - This was only a calling software and it stored notes, it did not have the exclusive reporting XenCALL has. Incentivized Helpful?

Features

MiVoice Office Application Suite (Mitel Application Suite)

Readymode

Performance & Compatibility of Online Events Software

Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
	MiVoice Office Application Suite (Mitel Application Suite) 10.0 Ratings 19% above category average	Readymode - Ratings
High quality audio	10.00 Ratings	00 Ratings
High quality video	10.00 Ratings	00 Ratings

Online Meetings / Events

Comparison of Online Meetings / Events features of Product A and Product B
	MiVoice Office Application Suite (Mitel Application Suite) 10.0 Ratings 20% above category average	Readymode - Ratings
Meeting initiation	10.00 Ratings	00 Ratings

Online Events Security

Comparison of Online Events Security features of Product A and Product B
	MiVoice Office Application Suite (Mitel Application Suite) 10.0 Ratings 26% above category average	Readymode - Ratings
Participant roles & permissions	10.00 Ratings	00 Ratings

Cloud PBX

Comparison of Cloud PBX features of Product A and Product B
	MiVoice Office Application Suite (Mitel Application Suite) 8.5 Ratings 2% above category average	Readymode - Ratings
Hosted PBX	8.20 Ratings	00 Ratings
Multi-level Interactive Voice Response (IVR)	8.60 Ratings	00 Ratings
Directory of employee names	10.00 Ratings	00 Ratings

Call Management

Comparison of Call Management features of Product A and Product B
	MiVoice Office Application Suite (Mitel Application Suite) 10.0 Ratings 17% above category average	Readymode - Ratings
Answering rules	10.00 Ratings	00 Ratings
Call recording	10.00 Ratings	00 Ratings
Call park	10.00 Ratings	00 Ratings
Call screening	10.00 Ratings	00 Ratings
Message alerts	10.00 Ratings	00 Ratings

Mobile apps

Comparison of Mobile apps features of Product A and Product B
	MiVoice Office Application Suite (Mitel Application Suite) 9.2 Ratings 8% above category average	Readymode - Ratings
Mobile app for iOS	9.40 Ratings	00 Ratings
Mobile app for Android	8.90 Ratings	00 Ratings

Preview Dialer

Comparison of Preview Dialer features of Product A and Product B
	MiVoice Office Application Suite (Mitel Application Suite) - Ratings	Readymode 7.3 Ratings 1% above category average
Contact preview	00 Ratings	7.00 Ratings
Call notes & tags	00 Ratings	7.50 Ratings
Automatic call logging	00 Ratings	7.50 Ratings

Core Dialer

Comparison of Core Dialer features of Product A and Product B
	MiVoice Office Application Suite (Mitel Application Suite) - Ratings	Readymode 7.9 Ratings 3% above category average
Outbound dialing	00 Ratings	8.00 Ratings
Inbound routing	00 Ratings	8.00 Ratings
Custom caller ID	00 Ratings	8.00 Ratings
Click-to-call	00 Ratings	7.50 Ratings
Dialer contact import	00 Ratings	8.00 Ratings
Campaign & list management	00 Ratings	8.10 Ratings

Call Follow-up and Quality Assurance

Comparison of Call Follow-up and Quality Assurance features of Product A and Product B
	MiVoice Office Application Suite (Mitel Application Suite) - Ratings	Readymode 6.8 Ratings 10% below category average
Follow-up calls	00 Ratings	8.00 Ratings
Dialer reporting & analytics	00 Ratings	6.00 Ratings
Dialer compliance	00 Ratings	6.50 Ratings

Best Alternatives
	MiVoice Office Application Suite (Mitel Application Suite)	Readymode
Small Businesses	Broadvoice \| GoContact Score 9.2 out of 10	Salesmate Score 10.0 out of 10
Medium-sized Companies	Cisco Unified Communications Manager (Call Manager) Score 8.6 out of 10	CloudTalk Score 7.2 out of 10
Enterprises	Cisco Unified Communications Manager (Call Manager) Score 8.6 out of 10	Dialpad Sell Score 9.5 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	MiVoice Office Application Suite (Mitel Application Suite)	Readymode
Likelihood to Recommend	9.0 (0 ratings)	5.5 (0 ratings)
Support Rating	8.8 (0 ratings)	- (0 ratings)

User Testimonials
	MiVoice Office Application Suite (Mitel Application Suite)	Readymode
Likelihood to Recommend	Mitel helps us when our client care/customer service has detail phone calls with clients where we need to address their problems. Our company audits a report of voicemails to make sure we have checks and balances across the company. The system is so easy to use that there is not excuse for calls to be dropped. Incentivized Verified User Anonymous Read full review	XenCall is well suited for any company looking to make outbound calls to prospects more efficiently and effectively. It might not be appropriate for calls where you want to have a more quality conversation unless you stick with the 1 line dialer. Using multiple lines allows companies to hit many prospects in one day. Verified User Anonymous Read full review
Pros	Enabling users to load their profile to an unassigned desk phone, which is useful for switching work locations Transcribing voicemails and forwarding the transcription to the user's email Ability to configure scheduled holidays and company events into the automated answering service workflow Incentivized Kenneth Harrington-Colon Internal Systems Specialist Read full review	Call logging Agent monitoring Agent reporting File organization Incentivized Tish Cator Office Manager Read full review
Cons	Mitel Connect Client at times does not sync to Outlook in a timely fashion. Added features such as share screen and file attachments would be helpful. Incentivized Verified User Anonymous Read full review	Customer Support. Complaints team. Incentivized Verified User Anonymous Read full review
Support Rating	Great technical support. My only recommendation would be to have staffed support after hours. They have an after hours answering service and while the technicians always called back it would be good to reach support immediately 24/7. Technicians are very knowledgeable and helpful as is their sales staff. They also have great training to take. Incentivized Steve Davis Senior Systems and Network Engineer Read full review	No answers on this topic
Alternatives Considered	Since Mitel is cloud based, the reliability is upwards of 99% and that is extremely important to us. Incentivized Verified User Anonymous Read full review	Aircall provides chat, phone, and email support in less than an hour if the chat agent is unable to help you he will book you a call with a technician who will do the zoom meeting with you and solve the issue then and there. They will ask for the screen control and take care of setting up everything as per your need which means you don't have to sit and wait. Incentivized Verified User Anonymous Read full review
Return on Investment	This provides the business with a way to manage phones and calls with screening capabilities. The reporting system has helped with looking into certain situations and why things were or weren't done. Incentivized Verified User Anonymous Read full review	Improved customer contact. QA improvement. Incentivized HB Helen Bowie SCS Agent Read full review
ScreenShots		Readymode Screenshots