MiVoice Office Application Suite (Mitel Application Suite) vs. Ring.io

MiVoice Office Application Suite (Mitel Application Suite)

Ring.io

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
MiVoice Office Application Suite	Score 5.0 out of 10	N/A	MiVoice Office Application Suite delivers a range of applications on top of the MiVoice Office 250 telephone system. Whether it be unified communications, mobile connectivity, call reporting, call recording or outbound dialing, MiVoice Office 250 customers can benefit from the enhanced performance, all delivered from a single server solution. It replaces the former Mitel Application Suite (MAS).	N/A
Ring.io	Score 9.0 out of 10	N/A	Ring.io in Herndon Virginia offers their Salesdialer for Salesforce or Zoho CRMs, featuring automatic activity logging to its associated CRM, local dialing, click-to-call from the CRM, and custom call dispositions.	N/A

Pricing

MiVoice Office Application Suite (Mitel Application Suite)

Ring.io

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
MiVoice Office Application Suite	Ring.io
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

—

More Pricing Information

Community Pulse
	MiVoice Office Application Suite (Mitel Application Suite)	Ring.io
Considered Both Products	MiVoice Office Application Suite Verified User Anonymous Chose MiVoice Office Application Suite Though not the same thing, we find that Zoom works well with our messaging needs. We use it to communicate quick information with the agents. It's a separate type of app so it's hard to compare the two but both are instrumental apps for our business and we will continue to use … Incentivized Helpful? Verified User Anonymous Chose MiVoice Office Application Suite Since Mitel is cloud based, the reliability is upwards of 99% and that is extremely important to us. Incentivized Helpful? Verified User Anonymous Chose MiVoice Office Application Suite Mitel was by the easiest to integrate and had the easiest and cleanest interface. Incentivized Helpful? Verified User Anonymous Chose MiVoice Office Application Suite I have not evaluated another phone system. Incentivized Helpful? Steve Davis Senior Systems and Network Engineer Chose MiVoice Office Application Suite Mitel beat Cisco on price every time. Cisco seems to have more growth capacity for large enterprises, however Micollab / Mitel Applications Suite are easier to setup and use. I used and deployed both environments and both have their pros and cons, however end users seemed to … Incentivized Helpful? Kenneth Harrington-Colon Internal Systems Specialist Chose MiVoice Office Application Suite In retrospect, Mitel was not the right solution for us but it has sufficed while we look for a replacement that integrates with our CRM. Skype for Business was being phased out, we were currently using RingCentral, and we anticipated the conversion back to ShoreTel (we had a … Incentivized Helpful? Verified User Anonymous Chose MiVoice Office Application Suite MITEL offers an exceptional phone system that provides great services and support to your entire organization. Compared to the competition it stacks up pretty well as far as calling features. It has a robust traditional phone solution that offers comprehensive contact center … Incentivized Helpful?	Ring.io GL Glen Long CRM Administrator Chose Ring.io Simply said that for the functionality that we require and having the speed dialer option, it is maybe at the highest one-third of the cost. The only other thing I would add is the capability of Ring.io to modify the front GUI webphone to fit our needs. Incentivized Helpful? Verified User Anonymous Chose Ring.io I don't have experience with similar products. Incentivized Helpful? Verified User Anonymous Chose Ring.io I haven't had an opportunity to use many other dialer technologies, because other companies I've worked at haven't had the right technology or integrations to make it work. Previously I've had to manually dial numbers from a desktop phone, or even use my cell phone in some … Incentivized Helpful? Richard Kersten Sales Executive Chose Ring.io ring.io is more effective and efficient overall. We have experienced less problems with ring.io. Also, it is able to integrate with our CRM which is a big positive. Incentivized Helpful?

Features

MiVoice Office Application Suite (Mitel Application Suite)

Ring.io

Performance & Compatibility of Online Events Software

Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
	MiVoice Office Application Suite (Mitel Application Suite) 10.0 Ratings 19% above category average	Ring.io - Ratings
High quality audio	10.00 Ratings	00 Ratings
High quality video	10.00 Ratings	00 Ratings

Online Meetings / Events

Comparison of Online Meetings / Events features of Product A and Product B
	MiVoice Office Application Suite (Mitel Application Suite) 10.0 Ratings 20% above category average	Ring.io - Ratings
Meeting initiation	10.00 Ratings	00 Ratings

Online Events Security

Comparison of Online Events Security features of Product A and Product B
	MiVoice Office Application Suite (Mitel Application Suite) 10.0 Ratings 26% above category average	Ring.io - Ratings
Participant roles & permissions	10.00 Ratings	00 Ratings

Cloud PBX

Comparison of Cloud PBX features of Product A and Product B
	MiVoice Office Application Suite (Mitel Application Suite) 8.5 Ratings 1% above category average	Ring.io - Ratings
Hosted PBX	8.20 Ratings	00 Ratings
Multi-level Interactive Voice Response (IVR)	8.60 Ratings	00 Ratings
Directory of employee names	10.00 Ratings	00 Ratings

Call Management

Comparison of Call Management features of Product A and Product B
	MiVoice Office Application Suite (Mitel Application Suite) 10.0 Ratings 17% above category average	Ring.io - Ratings
Answering rules	10.00 Ratings	00 Ratings
Call recording	10.00 Ratings	00 Ratings
Call park	10.00 Ratings	00 Ratings
Call screening	10.00 Ratings	00 Ratings
Message alerts	10.00 Ratings	00 Ratings

Mobile apps

Comparison of Mobile apps features of Product A and Product B
	MiVoice Office Application Suite (Mitel Application Suite) 9.2 Ratings 9% above category average	Ring.io - Ratings
Mobile app for iOS	9.40 Ratings	00 Ratings
Mobile app for Android	8.90 Ratings	00 Ratings

Preview Dialer

Comparison of Preview Dialer features of Product A and Product B
	MiVoice Office Application Suite (Mitel Application Suite) - Ratings	Ring.io 9.0 Ratings 22% above category average
Contact preview	00 Ratings	8.90 Ratings
Dialer-CRM integration	00 Ratings	9.00 Ratings
Call notes & tags	00 Ratings	9.00 Ratings
Automatic call logging	00 Ratings	9.00 Ratings

Core Dialer

Comparison of Core Dialer features of Product A and Product B
	MiVoice Office Application Suite (Mitel Application Suite) - Ratings	Ring.io 9.0 Ratings 16% above category average
Outbound dialing	00 Ratings	9.00 Ratings
Inbound routing	00 Ratings	9.00 Ratings
Custom caller ID	00 Ratings	9.00 Ratings
Click-to-call	00 Ratings	9.00 Ratings
Recorded voicemail drop	00 Ratings	9.00 Ratings
Dialer contact import	00 Ratings	9.00 Ratings
Campaign & list management	00 Ratings	9.00 Ratings

Call Follow-up and Quality Assurance

Comparison of Call Follow-up and Quality Assurance features of Product A and Product B
	MiVoice Office Application Suite (Mitel Application Suite) - Ratings	Ring.io 7.7 Ratings 2% above category average
Follow-up calls	00 Ratings	10.00 Ratings
Dialer reporting & analytics	00 Ratings	5.10 Ratings
Dialer compliance	00 Ratings	8.10 Ratings

Best Alternatives
	MiVoice Office Application Suite (Mitel Application Suite)	Ring.io
Small Businesses	Broadvoice \| GoContact Score 9.2 out of 10	Salesmate Score 10.0 out of 10
Medium-sized Companies	Cisco Unified Communications Manager (Call Manager) Score 8.7 out of 10	CloudTalk Score 7.2 out of 10
Enterprises	Cisco Unified Communications Manager (Call Manager) Score 8.7 out of 10	Dialpad Sell Score 9.5 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	MiVoice Office Application Suite (Mitel Application Suite)	Ring.io
Likelihood to Recommend	9.0 (0 ratings)	9.0 (0 ratings)
Support Rating	8.8 (0 ratings)	- (0 ratings)

User Testimonials
	MiVoice Office Application Suite (Mitel Application Suite)	Ring.io
Likelihood to Recommend	Mitel helps us when our client care/customer service has detail phone calls with clients where we need to address their problems. Our company audits a report of voicemails to make sure we have checks and balances across the company. The system is so easy to use that there is not excuse for calls to be dropped. Incentivized Verified User Anonymous Read full review	Ring.io is great for a low-budget, moderate call volume workload. The ease of Salesforce integration and web-based calling makes this a more affordable option than some other robust solutions. The voicemail-drop feature saves tremendous time for callers who frequently reach voicemails more than humans. The ability to assign a caller ID makes the calling number trusted and increases caller response. Incentivized Nathan Baker Director of Recruitment and Analytics Read full review
Pros	Enabling users to load their profile to an unassigned desk phone, which is useful for switching work locations Transcribing voicemails and forwarding the transcription to the user's email Ability to configure scheduled holidays and company events into the automated answering service workflow Incentivized Kenneth Harrington-Colon Internal Systems Specialist Read full review	Flexibility of Application Integration into Zoho Call quality Incentivized GL Glen Long CRM Administrator Read full review
Cons	Mitel Connect Client at times does not sync to Outlook in a timely fashion. Added features such as share screen and file attachments would be helpful. Incentivized Verified User Anonymous Read full review	Sometimes calls will randomly get dropped It seems as if the same number is used for each area, so if we could have different numbers for each call that would be ideal Incentivized Richard Kersten Sales Executive Read full review
Support Rating	Great technical support. My only recommendation would be to have staffed support after hours. They have an after hours answering service and while the technicians always called back it would be good to reach support immediately 24/7. Technicians are very knowledgeable and helpful as is their sales staff. They also have great training to take. Incentivized Steve Davis Senior Systems and Network Engineer Read full review	No answers on this topic
Alternatives Considered	Since Mitel is cloud based, the reliability is upwards of 99% and that is extremely important to us. Incentivized Verified User Anonymous Read full review	I don't have experience with similar products. Incentivized Verified User Anonymous Read full review
Return on Investment	This provides the business with a way to manage phones and calls with screening capabilities. The reporting system has helped with looking into certain situations and why things were or weren't done. Incentivized Verified User Anonymous Read full review	Ring.io has saved us a ton of time, from a data logging perspective. Ring.io also makes it easy to forward voicemails to members of the team they were intended for. (Neg) When the Ring.io system is down, it is down for everyone. It's only happened once or twice but we were unable to use the phones for the day. Incentivized Verified User Anonymous Read full review
ScreenShots