monday.com vs. SuperOffice CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
monday.com
Score 8.6 out of 10
Mid-Size Companies (51-1,000 employees)
monday.com Work OS is an open platform designed so that anyone can create the tools they need to run all aspects of their work. It includes ready-made templates or the ability to customize any work solution ranging from sales pipelines to marketing campaigns, CRMs, and project tracking.
$12
per month per user
SuperOffice CRM
Score 7.0 out of 10
N/A
SuperOffice CRM is a customer relationship management (CRM) software built as an integration with all Microsoft Office applications.N/A
Pricing
monday.comSuperOffice CRM
Editions & Modules
Basic
$12
per month per user
Standard
$14
per month per user
Pro
$24
per month per user
Enterprise
Contact Sales
Contact us
No answers on this topic
Offerings
Pricing Offerings
monday.comSuperOffice CRM
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsYearly plan: Save 18% Monthly plan also available
More Pricing Information
Community Pulse
monday.comSuperOffice CRM
Features
monday.comSuperOffice CRM
Project Management
Comparison of Project Management features of Product A and Product B
monday.com
8.9
Ratings
15% above category average
SuperOffice CRM
-
Ratings
Task Management9.50 Ratings00 Ratings
Resource Management9.30 Ratings00 Ratings
Gantt Charts8.40 Ratings00 Ratings
Scheduling8.60 Ratings00 Ratings
Workflow Automation9.60 Ratings00 Ratings
Team Collaboration9.40 Ratings00 Ratings
Support for Agile Methodology8.70 Ratings00 Ratings
Support for Waterfall Methodology7.00 Ratings00 Ratings
Document Management8.40 Ratings00 Ratings
Email integration9.30 Ratings00 Ratings
Mobile Access8.60 Ratings00 Ratings
Timesheet Tracking9.00 Ratings00 Ratings
Change request and Case Management9.60 Ratings00 Ratings
Budget and Expense Management9.10 Ratings00 Ratings
Professional Services Automation
Comparison of Professional Services Automation features of Product A and Product B
monday.com
9.8
Ratings
26% above category average
SuperOffice CRM
-
Ratings
Quotes/estimates9.80 Ratings00 Ratings
Project & financial reporting9.80 Ratings00 Ratings
Integration with accounting software9.70 Ratings00 Ratings
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
monday.com
-
Ratings
SuperOffice CRM
6.8
Ratings
13% below category average
Customer data management / contact management00 Ratings8.00 Ratings
Workflow management00 Ratings6.00 Ratings
Territory management00 Ratings6.00 Ratings
Opportunity management00 Ratings8.00 Ratings
Integration with email client (e.g., Outlook or Gmail)00 Ratings7.00 Ratings
Contract management00 Ratings8.00 Ratings
Quote & order management00 Ratings6.00 Ratings
Interaction tracking00 Ratings6.00 Ratings
Channel / partner relationship management00 Ratings6.00 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
monday.com
-
Ratings
SuperOffice CRM
6.3
Ratings
18% below category average
Case management00 Ratings7.00 Ratings
Call center management00 Ratings6.00 Ratings
Help desk management00 Ratings6.00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
monday.com
-
Ratings
SuperOffice CRM
6.5
Ratings
15% below category average
Lead management00 Ratings7.00 Ratings
Email marketing00 Ratings6.00 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
monday.com
-
Ratings
SuperOffice CRM
6.7
Ratings
13% below category average
Task management00 Ratings7.00 Ratings
Billing and invoicing management00 Ratings6.00 Ratings
Reporting00 Ratings7.00 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
monday.com
-
Ratings
SuperOffice CRM
6.7
Ratings
12% below category average
Forecasting00 Ratings6.00 Ratings
Pipeline visualization00 Ratings7.00 Ratings
Customizable reports00 Ratings7.00 Ratings
Customization
Comparison of Customization features of Product A and Product B
monday.com
-
Ratings
SuperOffice CRM
6.8
Ratings
10% below category average
Custom fields00 Ratings8.00 Ratings
Custom objects00 Ratings7.00 Ratings
Scripting environment00 Ratings6.00 Ratings
API for custom integration00 Ratings6.00 Ratings
Security
Comparison of Security features of Product A and Product B
monday.com
-
Ratings
SuperOffice CRM
7.5
Ratings
10% below category average
Single sign-on capability00 Ratings7.00 Ratings
Role-based user permissions00 Ratings8.00 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
monday.com
-
Ratings
SuperOffice CRM
6.0
Ratings
20% below category average
Social data00 Ratings6.00 Ratings
Social engagement00 Ratings6.00 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
monday.com
-
Ratings
SuperOffice CRM
7.0
Ratings
5% below category average
Marketing automation00 Ratings8.00 Ratings
Compensation management00 Ratings6.00 Ratings
Platform
Comparison of Platform features of Product A and Product B
monday.com
-
Ratings
SuperOffice CRM
6.0
Ratings
20% below category average
Mobile access00 Ratings6.00 Ratings
User Ratings
monday.comSuperOffice CRM
Likelihood to Recommend
9.0
(0 ratings)
7.0
(0 ratings)
Likelihood to Renew
9.0
(0 ratings)
-
(0 ratings)
Usability
8.7
(0 ratings)
7.0
(0 ratings)
Availability
8.2
(0 ratings)
-
(0 ratings)
Performance
8.6
(0 ratings)
-
(0 ratings)
Support Rating
9.4
(0 ratings)
7.0
(0 ratings)
In-Person Training
9.1
(0 ratings)
-
(0 ratings)
Online Training
9.1
(0 ratings)
-
(0 ratings)
Implementation Rating
9.1
(0 ratings)
-
(0 ratings)
Configurability
8.2
(0 ratings)
-
(0 ratings)
Ease of integration
9.0
(0 ratings)
-
(0 ratings)
Product Scalability
6.9
(0 ratings)
-
(0 ratings)
Vendor post-sale
9.0
(0 ratings)
-
(0 ratings)
Vendor pre-sale
9.0
(0 ratings)
-
(0 ratings)
User Testimonials
monday.comSuperOffice CRM
Likelihood to Recommend
Here, I will suggest that it is best to create employees, clients, or project reports. Easy to track with the dashboards. I did many integrations and developments. I can not list each of them here. I will say the best tool for management. I couldn't see criteria of unsuitable. But yes It will depend on the client's requirements. I will suggest it as very user-friendly tool for CEOs, CTOs, Managers, and company owners also for team.
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Not the most modern or integrated crm in the world in my opinion. I feel that the user interface needs to be redone and modernized, the mobile app is outdated, and the cloud-based Microsoft Exchange calendar sync is way too expensive.
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Pros
  • Set stages for each task and assign people to those stages to move projects along
  • Set up automated tasks to get assigned to people and to send out notifications to Slack as well as emails to contractors to work on a project
  • Create multiple boards for projects and the ability to review tasks by date to make sure no project slips through the cracks
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  • Customer relation management
  • Calendar management
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Cons
  • Ensuring I have set up a Private board vs public board is not clear - it would be useful to have an additional alert when creating a board as I work with sensitive information. It will eventually be used in a team based environment but while I test the boards, they needs to be private.
  • Time tracking is clumsy, could be easier to record
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  • User interface
  • Exchange calendar sync
  • Mobile app
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Likelihood to Renew
Teams involved in content creation, such as marketing or editorial teams, could use monday.com to manage the entire content lifecycle. Boards might track content ideas, assignments, drafts, reviews, approvals, and publication schedules, helping teams collaborate and keep content production on track.
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No answers on this topic
Usability
It's straightforward to use and simple to understand. They have tutorials on different elements of the system that you can learn. The workflow there is very intuitive, drag and drop, which doesn't require a learning curve for most people. Templates that also make things more accessible can be found.
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UI/UX would need some love and modernization, mobile app is out of date in my opinion.
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Reliability and Availability
There have only been 2 instances in the past year where monday.com was down.
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No answers on this topic
Performance
Everything performs fairly well. Every now and then there are user errors where an employee will not click "ok" on a note they've created and simply exit out (I do wish that something was in place to prevent this, such as a pop "are you finished?")
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No answers on this topic
Support Rating
monday.com only really care about accounts that have 20 seats or more. While this is great for monday.com, it pushes smaller organisations to evaluate alternatives. We rate monday.com highly in our organisation because key staff have already got good experience with the application and we know we will get to 20+ seats one day. But, till then the billing model and lack of permanent enterprise features is a dread.
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No proper help or solutions in exchange calendar sync issues.
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Online Training
To have someone walk you thru the features and capabilities of Monday.com is priceless. Someone also coming along later in the contract to see if you are maximizing the program to suit your company needs is beyond helpful. The staff that have provided this training are fun, creative and very patient.
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No answers on this topic
Implementation Rating
We signed up for the accounts. Created the accounts. Ran the trial version and tested it live while we were running multiple projects and found that it was fitting our needs perfectly. When the trial ended and we were asked to purchase the full version, we did. We have found other ways to use it and it's a breeze.
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No answers on this topic
Alternatives Considered
We decided to go with monday.com because they offered a free tier for nonprofits and because they are easier to use and offered additional features that we could not find on the other choices. Hands down, there was no better choice for us than monday.com.
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No answers on this topic
Scalability
For it to work across multiple departments and sites, I would like to see improvements made with integrations and automation. For this question, I am acknowledging not only the addition of internal triggers/automation, but also an expansion on external ones.
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No answers on this topic
Return on Investment
  • By using monday.com as an enablement tool for templated onboarding plans, we have been able to begin calculating the number of manager hours saved through our work (not defined yet).
  • monday.com's reporting tools also allow us to more easily report on the productivity and output of our team since we keep up with all projects and subitems in monday.com.
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  • Centralized customer information management
  • Return on investment
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ScreenShots

monday.com Screenshots

Screenshot of Work OSScreenshot of Ready-Made TemplatesScreenshot of MobileScreenshot of Visual BoardsScreenshot of Real-time NotificationsScreenshot of Automations