This is the only mobile technology we have used. We went through an extensive research and vetting process. In the end Moovweb was the best choice for technology and business needs. We considered the following companies: Moovweb,Mobify, Usablenet, Mad Mobile, SKAVA, Wompmobile. …
Mobify: Another open technology, very solid, technically well thought out. Essentially it takes the same approach as Moovweb to utilizing desktop content, but it shifts the transformation burden to the device. That has the advantage of allowing a single URL (though Moovweb has …
I used ConnectWise previously as a ticketing module prior to a company acquisition where our new parent company moved us from ConnectWise to ServiceNow Now Platform because it was the tool they were using. All of our core functionality remained in moving between the tools, …
The ServiceNow Now Platform is more customizable to meet your organization's specific needs and expectations. However, if you need a system that is already specialized for a specific application, you may choose something else like IBM solution. A good price offer or partnership …
After running with the BMC platform for over a decade, we switched to ServiceNow Now Platform for multiple reasons. It's placement over BMC in the Gartner Magic Quadrent, it's ease of use and development were among the top reasons. In my opinion, BMC has not aged/grown well …
ServiceNow is by far a better tool over Remedy. Its ability to integrate so seamlessly to so many tools allows for plenty of opportunity to streamline and improve processes. Servicenow has intuitive flows that allow you to quickly pivot if process change. Its adaptiveness is …
When I assumed my territory (Brazil) at Nuvolax, ServiceNow Now Platform was already implemented, so I haven't had the choice to participate in the selection of the tool. Still, I can compare with other tools I had to use in my previous companies. With ServiceNow Now Platform, …
In the past, I've used Remedy and the organization was using Spiceworks for years. I was so used to those platforms that when we started the search, I was honestly, completely biased towards those two. After comparing features side by side, going through user trials and …
ServiceNow was chosen as replacement for Microsoft Project , due to better licensing model, more flexible configuration of the project stages and components, better API with Azure DevOps. Also ServiceNow is best in the area of Incident and Service management systems and the …
I've used Freshservice which is very similar to ServiceNow. I can definitely say ServiceNow performs better in a larger environment. Freshservice is usually used in smaller organization or less complx environment. Plus the ServiceNow reporting and dashboard features are more …
Depending on a site's structure, and a team's business flow, Moovweb could be a great fit for a business looking to optimize its desktop site for mobile and tablet devices. Given that more and more businesses are designing for "Mobile First" or at least making pages tap-friendly for tablet devices, there are cases where some businesses will find responsive or simplified designs as a good enough solution. However, for a large portion of sites, a unique experience is needed for mobile and a different experience is needed for tablet. Customer moments are different, and a single site that simply "fits" onto a smaller screen really doesn't address the change in the customer moment. Moovweb is able to transform the desktop site into optimized sites that streamline the experience into what is most impactful to the customer in that moment, based on business logic and with minimal support. After considering a responsive site, the Moovweb solution was the right choice for our business and for our customers, and the results are proving we made the right choice.
Using it in the application support team is worth it as it is capable of carrying a lot of information. But using it for a Service Desk operation might not be of much use as it won't be used up to its full potential and will be costly as compared to other alternatives available in the market.
Moovweb takes the time to really understand your needs and challenges and is willing to work with and address them. They are partners during and AFTER implementation.
Moovweb and their implementation partner 64Labs has a fantastic response time and work ethic. They really will do what it takes.
Moovweb takes the time to share their product road map with customers.
It helps put manage the request really well. It is easier to create a request, track the request and manage the request. It doesn't get lost into a pile of requests.
We've already pre-setted some settings into our ServiceNow. So it automatically assigns the level of urgency and mentions on the ticke if its a high or low priority request.
I really like the ServiceNow dashboards. They ate setup in a really nice way. The dashboards show the real time data aswell as old data incase if we need to see if there is a pattetn in the request or to fix any recurring issue.
Depending on how your site is built and maintained, there may be a different solution that will be a better option for your business and customer needs.
At the end of the day, this is another layer that is added to your development plan and time to ensure updates work across multiple devices. Moovweb is really good about the turn-time for these updates, but there still needs to be the added QA step for M&T optimization per release.
Providing admins/devs with easier mechanisms for providing businss stakeholders with self-service admin capabilities across the platform
Tutorials on how to be the best at reporting in servicenow
Guided tour functionaltiy is a bit rigid and could use more workflow capabilities
Making it easier to push form variables to the user so there is more context when providing an approval. The out of box approval UI/form is terrible in my opinion.
Personally as a Mobile Architect I am a huge proponent of building mobile-first responsive websites. I will always fight for a lobby for businesses to build sites with all devices in mind and not focus their attention on desktop driven sites which are then adaptively scaled to meet the demands of the business, in my opinion leading to a never ending cycle of building separate media queries to compensate for every device the business chooses to market to
While we are very likely to renew, we are also assessing if we should renew all of what we currently subscribe to as we try to reduce costs. Some parts of the business feel there may be a better tool out there to fit their process requirements. We are currently working with them to identify what those requirements are to see if it makes sense while also pointing out a reduced cost of tooling is not always the best fit if we have an increased cost of customization and maintenance between tools.
ServiceNow is a web platform that does not require any installation on a customer's computer. It is very easy to use and it is user-friendly. The customer started to open incidents very fast without investing time and money in training. Customer loves the dashboard at the startup where they can see all their open incidents or look at KB articles for any issue.
Good set of customer success people combined with the flexibility to use high-quality onshore partners if workload increases at busy times. I think Moovweb's support efforts are pretty solid.
The platform is provided as a SaaS solution and support from the vendor has been good. There are regular software releases with bug fixes, new features and enhancements, and furthermore we are given the opportunity to fully test these before rolling these new releases out into the production environment to minimise the risk of business disruption
Don't spend weeks in design. Because of the way the technology works nuances of design can change very quickly further down the line. We have changed the look of the product list for a client a week before launch.
Push for getting the project into UAT within four weeks of the kickoff of the project. There are few retailer projects that need to take more than that. In my experience the more concentrated the timeline the more effective the implementation.
Check that there are no major changes planned on desktop during the time of your implementation (another reason to keep the development to four weeks).
If you have custom mobile content requirements, get them to your implementer at the start. Moovweb is great at heavy-lifting existing content, but your implementer will need to recommend solutions for custom content that will need to be tested. Get these requirements out at the start.
Make a list of your desktop plugins. Moovweb can handle them all, but they can be handled in different ways
If you have Paypal/Google Wallet and want it on mobile as part of your project, talk about that early on.
We went through a re-implementation last year with a partner and were very pleased with the outcome. We looked at several partners and chose one that was able to provide an entire scope and cost upfront of what would be required to complete our requirements. We worked very closely with the dedicated team assigned to our project throughout the process and they fully delivered on all of our requirements that we presented in the initial scope.
This is the only mobile technology we have used. We went through an extensive research and vetting process. In the end Moovweb was the best choice for technology and business needs. We considered the following companies: Moovweb,Mobify, Usablenet, Mad Mobile, SKAVA, Wompmobile. Forrester has a mobile infrastrucutre services report that could be very helpful.
ServiceNow was chosen as replacement for Microsoft Project , due to better licensing model, more flexible configuration of the project stages and components, better API with Azure DevOps. Also ServiceNow is best in the area of Incident and Service management systems and the proof of concept with Jira and incident.io were not successful and we kept relying on ServiceNow. ServiceNow is much more scalable than MS Project for constantly growing enterprise companies for both employee and external contractor type personas.
The implementation was 4 months from start to finish. Mobile is about 10% of our visits today and our mobile revenue for the first half is about $200K so we will have a payback in 1 -2 years.
Moovweb is not the most economical solution out there. It is one of the most comprehensive for sites needing all their content available for mobile.
The biggest positive impact ServiceNow has made to our organization is reduced IT support cost. When we didn't use ServiceNow, we needed a bigger support team. Now we don't need as many support employees.
The other positive impact that I've noticed is faster solutions to any problems. ServiceNow makes very easy to resolve IT issues, in a efficient way. The tickets are organized in a way that the higher priority tickets get worked on quicker.
The dashboard has also made the job easy to find a recurring problem from its core and fixing it forever so that we don't repeatedly get the same issues again and again
